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Forum Discussion

cloudres's avatar
cloudres
Experienced | Level 12
2 months ago

Mac OS Sequoia is arriving. Is DropBox ready?

Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I ...
desktop app
Dropbox Basic
Mac OS
cloudres's avatar
cloudres
Experienced | Level 12

Mark I understand you want to justify things, and that's fair enough, especially when in doubt. However, let me say that a large company like Dropbox, after the mess that happened last year, shouldn't be able to avoid reassuring users about the launch of Sequoia. By now, something should have leaked out to reassure users. I get it if you don't care about the free Dropbox users, but I pay for it. I pay nearly 200 euros a year to use Dropbox. For heaven's sake, can you tell me if I can upgrade to Sequoia or not? But no, I can't upgrade to Sequoia because only I know what a hassle I went through last year with that synchronisation problem, over 20 days without being able to use my online space. 

arnabghosh's avatar
arnabghosh
Explorer | Level 4
2 months ago

After the Mac update to Sequoia, Dropbox is NOT able to connect and so cannot login and stopped working as you anticipated

  • johnduraydecker's avatar
    johnduraydecker
    Helpful | Level 6
    2 months ago

    If you're having trouble seeing it connected in Finder, Force Quit Finder so it reboots. I got lucky with doing that.

  • cloudres's avatar
    cloudres
    Experienced | Level 12
    2 months ago
    Why did you do it? Are you an incurable optimist or just a thrill-seeker?
  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi arnabghosh ,

     

    Thanks for reaching out to us. 

     

    Just checking are you able to access Dropbox now ?

     

    • marty39's avatar
      marty39
      Explorer | Level 4
      2 months ago

      DBX_Pedro: The Firewall blocks incoming connections to Dropbox and that can't be changed. I got Dropbox to work by disabling the Firewall. Do you know why why Apple decided to disable Dropbox that way? Was it because Dropbox competes with iCloud?

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi marty39 ,

         

        Thanks for reaching out on this.

         

        Let's get into it straight away, a possible resolution you can follow in the Mac is :

         

        • Look for search bar 
        • Then type terminal
        • When the terminal windows opens:
        • Type the following command

        sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

         

        It will ask you for the password of the Mac next after this is introduced can you please see if the issue persists in the dropbox app ?

         

        This was suggested previously by Surething and has helped a couple of people already.

         

        Can you please test this and get back to us? 

    • arnabghosh's avatar
      arnabghosh
      Explorer | Level 4
      2 months ago

      Hi,

      I am able to access Dropbox after disabling firewall, not with firewall enabled.

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