MACOS Monterey to Ventura "Couldn't Start Dropbox"

[mferguson_au]

I replaced my Monterey Macbook with a new Ventura one and migrated from Time Machine in the startup new Mac setup process.

Dropbox App gives an Error "Couldn't Start Dropbox"

I followed the "Advanced Reinstall"  from this forum and go the same failure.

The generated error file is as follows:

bn.BUILD_KEY: Dropbox
bn.VERSION: 182.3.6348
bn.constants.WINDOWS_SHELL_EXT_VERSION: 64
bn.is_frozen: True
machine_id: 7ec6913f-e643-5b57-ae12-1bdcd9c158d3
pid: 2979
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='markferguson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='MARK FERGUSON', pw_dir='/Users/markferguson', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='markferguson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='MARK FERGUSON', pw_dir='/Users/markferguson', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'markferguson'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'markferguson'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/markferguson'
appdata: '/Users/markferguson/.dropbox/instance2'
real_path='/Users/markferguson/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/_d/9pm8qp_d1y17m44fhy_lqy7w0000gn/T'
real_path='/private/var/folders/_d/9pm8qp_d1y17m44fhy_lqy7w0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5320, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 167, in create_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 123, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno 516] Error Domain=NSCocoaErrorDomain Code=516 "The file couldn’t be saved because a file with the same name already exists."

[mferguson_au]

I saw a similar problem so I tried using the offline installer"  Dropbox 182.3.6348 " but it failed in the same way.

[Walter · Accepted solution]

Hey @mferguson_au, thanks for posting on our Community and happy Friday!

It seems that you're using a beta version of the app; could you try the latest, stable version from this page directly and let us know if you still get the same error?

To make sure you're off the beta channel (i.e. early releases), you can turn off the relevant option from your account's settings online beforehand. 

If you're on the Basic plan, make sure to have no more than 3 devices connected (including your Mac) to your account as you might hit your account's device limit.

Let us know how it goes.

[mferguson_au]

Hi Walter

That worked.

I recall I had activated beta releases ages ago when I installed Monterey to fix another problem described in this forum.

I've used your recommended standard Apple Silicon installer and disabled beta products.

I really appreciate your accurate and timely reponse.

Thanks again

Mark