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facole's avatar
facole
Explorer | Level 4
2 years ago

I'm having trouble connecting a Windows Subsystem for Android app to Dropbox

Dropbox is the only Cloud this app can use on Windows.  Here are some of the messages I see.

 

This is the url that the app (aWallet) is trying to access:

[Removed as per Community Guidelines]

This is the response from that url:

 

The webpage at  [Removed as per Community Guidelines] could not be loaded because: 

net::ERR_NAME_NOT_RESOLVED

 

After it times out I get a Windows notification:

 

This site can’t be reached

www.dropbox.com unexpectedly closed the connection.

 

Webpage not available

 

If anyone can offer any insight I'd appreciate it.

 

Thanks,

Fred

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey facole - sorry to hear you're having issues with this.

     

    Can you please let us know the steps you take to do this and send us some screenshots of the errors you're getting as well so that we can have a look?  

     

    Any additional information is more than welcome!

    • facole's avatar
      facole
      Explorer | Level 4

      On my Andriod S10, WiFi is not able to open the Dropbox app. Trying to use the Dropbox cloud through my aWallet app can only connect through mobile data. With WiFi the URL being sent is: 
      [Removed as per Community Guidelines]

       

      I get this response: 

      This site can’t be reachedwww.dropbox.com unexpectedly closed the connection. 
      Try: 
      Checking the connection 
      ERR_CONNECTION_CLOSED 

      Then it says Authentication Failed. 

      I previously have uninstalled all ad blocking and VPN apps and disabled all browser (Chrome & Firefox) ad blocking add ons / extensions. 

      I also have Dropbox installed on my PC in Window 11 and Dropbox Lite in the Windows Subsystem for Android. The aWallet app has the same connection issue. 
      Thanks, I'll go through my notes to be sure I'm not mixing things up a bit. 

      I appreciate your assistance. I hope that URL above has a clue that may help. 
      Fred Cole

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi facole, have you tried contacting the developers of that app if they're aware of the error you're receiving?

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