Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

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Yurii Kharkiv's avatar
Yurii Kharkiv
Explorer | Level 4
5 months ago

I'm clicking on the Dropbox icon in my Task Manager, but it doesn't open the Dropbox app.

на Windows 10/64 я не могу настроить Dropbox
программа перестала запускаться
в диспетчере задач видно что
при нажатии открывается папка а не сама программа

Я все очистил и выполнил расширенную переустановку Dropbox.
Мобильное и сетевое приложение Dropbox работает.

 
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Привет, Yurii Kharkiv, давайте сразу перейдем к делу!

     

    Чтобы убедиться, что мы на одной волне, похоже, у вас возникли некоторые проблемы при попытке открыть приложение на Windows 10, верно?

     

    Когда это началось? Что происходит, когда вы пытаетесь нажать на маленький значок Dropbox на панели задач рядом с вашим WiFi?

     

    Возникают ли какие-либо ошибки или приложение не отвечает?

     

    Дайте мне знать больше, и мы разберемся!

     

    --

     

    Hey Yurii Kharkiv, let's jump right into this!

     

    To make sure we're on the same page here, it sounds like you have some issues when trying to open the app on your Windows 10, right? 

     

    When did this start happening? What happens when you try to click the little Dropbox icon on your task bar, next to your WiFi? 

     

    Do you receive any errors, or is the app unresponsive? 

     

    Let me know more, and we'll take it from there!

    • Yurii Kharkiv's avatar
      Yurii Kharkiv
      Explorer | Level 4

      Hi
      1. Yes
      2. It started about three weeks ago,
      When you click on the small Dropbox icon there can be two options:
         -1. Nothing happens
         -2. The Dropbox folder opens in Explorer
      3. No, no errors occur.

      At first, before reinstalling, there was an error "the Dropbox program closed unexpectedly"



      Привет
      1. Да
      2. началось примерно три недели назад,
        при нажатии на маленький значок Dropbox может быть два варианта:
        1. не происходит ничего
        2. открывается папка Dropbox в проводнике
      3. нет ошибки не возникают.
         
      по началу, до переустановки, была ошибка "программа dropbox неожиданно закрылась"
       
       
    • Yurii Kharkiv's avatar
      Yurii Kharkiv
      Explorer | Level 4
      Привет
      1. Да
      2. началось примерно три недели назад,
        при нажатии на маленький значок Dropbox может быть два варианта:
        1. не происходит ничего
        2. открывается папка Dropbox в проводнике
      3. нет ошибки не возникают.
         
      по началу, до переустановки, была ошибка "программа dropbox неожиданно закрылась"
       
       
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Привет, Yurii Kharkiv, помимо расширенной переустановки, ты пробовал просто удалить и переустановить приложение?

     

    Какая текущая версия приложения установлена ​​на твоем компьютере?

     

    --

     

    Hey Yurii Kharkiv, other than the advanced re-installation have you also tried simply uninstalling and reinstalling the app? 

     

    What is the current version of the app running on your computer?

    • Yurii Kharkiv's avatar
      Yurii Kharkiv
      Explorer | Level 4

      tried everything, I turn on full manual cleaning

      I hope it's the last one, I don't know which one, it doesn't open

       

      пробовал всё, включаю полную ручную очистку

      надеюсь последняя, какая не знаю оно не открывается

       

       

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Привет, Yurii Kharkiv, ты случайно не используешь какие-нибудь сторонние приложения, например, службы резервного копирования или синхронизации, или даже программы безопасности, например, антивирусы, которые могут отслеживать твои файлы?

     

    Также, не мог бы ты поделиться текущим статусом синхронизации и версией приложения? Это можно узнать, наведя указатель мыши на маленький значок Dropbox на панели задач рядом с твоим WiFi.

     

    --

     

    Hey Yurii Kharkiv,  do you happen to be running any 3rd party apps like backup or syncing services or even security programs like antivirus which might be monitoring your files?

     

    Also, would you mind sharing the app's current syncing status and version? You can find this by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi. 

    • Yurii Kharkiv's avatar
      Yurii Kharkiv
      Explorer | Level 4

      no. I don't use

      version 206.4.6506


      нет. не использую

      версия 206,4,6506

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hope it’s alright to jump in, Yurii Kharkiv. To look into this further, I’d like a screenshot of the Dropbox icon you’re clicking on to open the desktop app. 

         

        Here’s how you can attach it here: 

         

         

  • Yurii Kharkiv's avatar
    Yurii Kharkiv
    Explorer | Level 4

    on Windows 10/64 I can't set up Dropbox 206.4.6506
    the program stopped running
    in the task manager it shows
    when clicked it opens the folder and not the program itself

    I cleaned everything and did an extended reinstallation of Dropbox
    the Dropbox mobile and network application works

     

    -

     

    на Windows 10/64 не могу настроить dropbox 206,4,6506
    программа перестала запускаться
    в диспетчере задач отображается
    при нажатии открывается папка а не сама программа 
     
    всё чистил и расширенную переустановку Dropbox выполнял
    мобильное и сетевое приложение Dropbox работает
     
     
     

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\n

на Windows 10/64 я не могу настроить Dropbox
программа перестала запускаться
в диспетчере задач видно что
при нажатии открывается папка а не сама программа

\n

Я все очистил и выполнил расширенную переустановку Dropbox.
Мобильное и сетевое приложение Dropbox работает.

\n
\n
 
","body@stringLength":"489","rawBody":"
\n

на Windows 10/64 я не могу настроить Dropbox
программа перестала запускаться
в диспетчере задач видно что
при нажатии открывается папка а не сама программа

\n

Я все очистил и выполнил расширенную переустановку Dropbox.
Мобильное и сетевое приложение Dropbox работает.

\n
\n
 
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I'm clicking on the Dropbox icon in my Task Manager, but it doesn't open the Dropbox app.","moderationData":{"__ref":"ModerationData:moderation_data:793623"},"body":"

Привет, Yurii Kharkiv, давайте сразу перейдем к делу!

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\n

Чтобы убедиться, что мы на одной волне, похоже, у вас возникли некоторые проблемы при попытке открыть приложение на Windows 10, верно?

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Когда это началось? Что происходит, когда вы пытаетесь нажать на маленький значок Dropbox на панели задач рядом с вашим WiFi?

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Возникают ли какие-либо ошибки или приложение не отвечает?

\n

 

\n

Дайте мне знать больше, и мы разберемся!

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\n

--

\n

 

\n

Hey Yurii Kharkiv, let's jump right into this!

\n

 

\n

To make sure we're on the same page here, it sounds like you have some issues when trying to open the app on your Windows 10, right? 

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When did this start happening? What happens when you try to click the little Dropbox icon on your task bar, next to your WiFi? 

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\n

Do you receive any errors, or is the app unresponsive? 

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\n

Let me know more, and we'll take it from there!

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Hi
1. Yes
2. It started about three weeks ago,
When you click on the small Dropbox icon there can be two options:
   -1. Nothing happens
   -2. The Dropbox folder opens in Explorer
3. No, no errors occur.

At first, before reinstalling, there was an error \"the Dropbox program closed unexpectedly\"



Привет
  1. Да
  2. началось примерно три недели назад,
    при нажатии на маленький значок Dropbox может быть два варианта:
    1. не происходит ничего
    2. открывается папка Dropbox в проводнике
  3. нет ошибки не возникают.
     
по началу, до переустановки, была ошибка \"программа dropbox неожиданно закрылась\"
 
 
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Привет
  1. Да
  2. началось примерно три недели назад,
    при нажатии на маленький значок Dropbox может быть два варианта:
    1. не происходит ничего
    2. открывается папка Dropbox в проводнике
  3. нет ошибки не возникают.
     
по началу, до переустановки, была ошибка \"программа dropbox неожиданно закрылась\"
 
 
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Привет, Yurii Kharkiv, помимо расширенной переустановки, ты пробовал просто удалить и переустановить приложение?

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\n

Какая текущая версия приложения установлена ​​на твоем компьютере?

\n

 

\n

--

\n

 

\n

Hey Yurii Kharkiv, other than the advanced re-installation have you also tried simply uninstalling and reinstalling the app? 

\n

 

\n

What is the current version of the app running on your computer?

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tried everything, I turn on full manual cleaning

I hope it's the last one, I don't know which one, it doesn't open

 

пробовал всё, включаю полную ручную очистку

надеюсь последняя, какая не знаю оно не открывается

 

 

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Привет, Yurii Kharkiv, ты случайно не используешь какие-нибудь сторонние приложения, например, службы резервного копирования или синхронизации, или даже программы безопасности, например, антивирусы, которые могут отслеживать твои файлы?

\n

 

\n

Также, не мог бы ты поделиться текущим статусом синхронизации и версией приложения? Это можно узнать, наведя указатель мыши на маленький значок Dropbox на панели задач рядом с твоим WiFi.

\n

 

\n

--

\n

 

\n

Hey Yurii Kharkiv,  do you happen to be running any 3rd party apps like backup or syncing services or even security programs like antivirus which might be monitoring your files?

\n

 

\n

Also, would you mind sharing the app's current syncing status and version? You can find this by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi. 

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no. I don't use

version 206.4.6506


нет. не использую

версия 206,4,6506

 

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Hope it’s alright to jump in, Yurii Kharkiv. To look into this further, I’d like a screenshot of the Dropbox icon you’re clicking on to open the desktop app. 

\n

 

\n

Here’s how you can attach it here: 

\n

 

\n

\n

 

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on Windows 10/64 I can't set up Dropbox 206.4.6506
the program stopped running
in the task manager it shows
when clicked it opens the folder and not the program itself

I cleaned everything and did an extended reinstallation of Dropbox
the Dropbox mobile and network application works

 

-

 

на Windows 10/64 не могу настроить dropbox 206,4,6506
программа перестала запускаться
в диспетчере задач отображается
при нажатии открывается папка а не сама программа 
 
всё чистил и расширенную переустановку Dropbox выполнял
мобильное и сетевое приложение Dropbox работает
 
 
 
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