I can't use the selective sync feature due to an error

[soloelsie]

Hello

I am trying to conduct Selective Sync and unable to do so.

I tried both methods - (1) from the preferences>sync - it won't let me choose folders.

(2) When I right click on my blue folders, it won't give me the smart/selective sync option.

Please help!

Thanks

Liz

[soloelsie]

Hong Kong

[Razvan]

Since you mentioned being in Hong Kong, your Internet service provider could be analyzing traffic using a technique called Man-In-The-Middle. The Dropbox desktop application has safeguards built-in against the use of this technique. For displaying the list of folders in Selective Sync settings window the desktop application needs to talk to the Dropbox servers in a secure way, without its traffic being analyzed in the above-mentioned manner.

Could you try using one of the many available VPN services and see if that fixes the issue?

[Hannah]

Hey @soloelsie, can you also let us know more about what happened after you reinstalled the Dropbox app?

[soloelsie]

Hello Hannah

The same thing happens all over again. 

Thanks

Elizabeth

[soloelsie]

 When I open my Dropbox selective sync doesn't work. And the right click option doesn't have the "online only" option.

Please help!

[Razvan]

Have you tried using a VPN and connecting to a UK or US server and see if you still get the Selective Sync error?

[soloelsie]

Hello, 

I tried a VPN. Still same issue on my home computer. Selective sync works on my work computer. I've put in photos which might help. Also, on the top hand right corner of my home computer, the dropbox says "Beta" on the top left-hand corner. Any advice welcome.

Thanks

Elizabeth

 

 

[Jay]

Thanks from the info. Given your current location, it's possible that your app isn't able to access the necessary servers to amend certain Dropbox settings, even while using a VPN.

I'm sorry I can't be more helpful on this matter.

[soloelsie]

 Any thoughts of how I can fix this? Otherwise I would have to stop using Dropbox and I really don't want to!

Any ideas welcome

[Jay]

You could try contacting the team to see if there is any additional assistance they can provide.