Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hello
I am trying to conduct Selective Sync and unable to do so.
I tried both methods - (1) from the preferences>sync - it won't let me choose folders.
(2) When I right click on my blue folders, it won't give me the smart/selective sync option.
Please help!
Thanks
Liz
Hong Kong
Hey @soloelsie, can you also let us know more about what happened after you reinstalled the Dropbox app?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hello Hannah
The same thing happens all over again.
Thanks
Elizabeth
 When I open my Dropbox selective sync doesn't work. And the right click option doesn't have the "online only" option.
Please help!
Have you tried using a VPN and connecting to a UK or US server and see if you still get the Selective Sync error?
Hello,
I tried a VPN. Still same issue on my home computer. Selective sync works on my work computer. I've put in photos which might help. Also, on the top hand right corner of my home computer, the dropbox says "Beta" on the top left-hand corner. Any advice welcome.
Thanks
Elizabeth
 
 
Thanks from the info. Given your current location, it's possible that your app isn't able to access the necessary servers to amend certain Dropbox settings, even while using a VPN.
I'm sorry I can't be more helpful on this matter.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Any thoughts of how I can fix this? Otherwise I would have to stop using Dropbox and I really don't want to!
Any ideas welcome
You could try contacting the team to see if there is any additional assistance they can provide.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!