Apps and Installations
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Hello
I am trying to conduct Selective Sync and unable to do so.
I tried both methods - (1) from the preferences>sync - it won't let me choose folders.
(2) When I right click on my blue folders, it won't give me the smart/selective sync option.
Please help!
Thanks
Liz
Hello!
I have reformatted my laptop and reinstalled Dropbox. The problem was connected to the device. Thank you again for your support!
Elizabeth
Please note I am on a paid plan and am using an apple laptop.
This is what happens when I try to sync - even though you can see that my dropbox and folders are open via the app on my mac.
Hi @soloelsie, thanks for bringing this to our attention.
Could you try to reinstall the Dropbox desktop application, without uninstalling it first, by using this link.
Keep me updated with any progress!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Thanks, Jay.
I tried that and the app downloads but does not open properly.
Please help!
Thanks
Elizabeth
The "Couldn't load folders" error can appear when trying to open Selective Sync settings while a firewall or Internet filtering service is in place. This can happen for instance while you're connected to your work or corporate network, where that type of filtering software is usually used by network administrators.
What you can do about it: check your computer to see if you have any Internet security software enabled, try temporarily disabling it and then see if the Selective Sync settings window loads correctly.
Alternatively, you could try to temporarily use a different Internet connection (such as the personal hotspot on your mobile phone) and see if you still get that error message.
Hope this helps,
Razvan
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Razvan,
Thank you for your advice!
I am working on my private computer and my dropbox account is not linked to my workplace. I have no firewalls in place either.
Any other ideas?
Thanks
Elizabeth
Hi Jay
I do not have any proxy, VPN, firewall, security software, or ISP/router settings that interfere. My laptop (Mac) is linked to my private Wifi and that's it.
Any ideas what I could do, please?
Thanks
Elizabeth
From which country or region are you currently using the Dropbox desktop application?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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