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Giova GT's avatar
Giova GT
New member | Level 2
9 months ago

I can't enable permissions on my S23 Samsung Galaxy for camera uploads

Dropbox keeps asking my to enable permissions for storage in my mobile Samsung S23 Galaxy but there is no place to enable it.   I want to synchronize all my photos and videos in the cloud.
Android OS
Camera uploads
Error Messages
Mobile
Mobile App
Setting up the apps
  • FiggleWiggle's avatar
    FiggleWiggle
    8 months ago
    Confirming I cleared cache and reinstalled Dropbox per the above instructions and it is working. It seems the issue is fixed in the latest version of Dropbox.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi R S12, I have the same phone and am not experiencing this issue. 

 

Could you attach a screenshot showing the exact prompt you're receiving?

R S12's avatar
R S12
Helpful | Level 5
8 months ago

Jay - you've indicated users should go to the Permission manager section.

 

Please outline what you expect users to find there and what you expect them to do there.

 

 

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