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Forum Discussion
I can't enable permissions on my S23 Samsung Galaxy for camera uploads
Dropbox keeps asking my to enable permissions for storage in my mobile Samsung S23 Galaxy but there is no place to enable it. I want to synchronize all my photos and videos in the cloud.
- Confirming I cleared cache and reinstalled Dropbox per the above instructions and it is working. It seems the issue is fixed in the latest version of Dropbox.
Megan
Dropbox Staff
Dropbox StaffHey Sta91, let's jump right into this!
If I understand the end-goal here, that is to use our camera-upload feature, in order to backup your files, right?
If not, feel free to clarify more for me. Now, as a first step, can you let me know the exact OS and Dropbox version you're using?
Do you get any specific errors on your end, when trying to enable our camera uploads feature?
Keep me posted, and we'll take it from there!
Having similar problem on Samsung A54. If I click "turn on camera uploads" dropbox gives me the message "to enable camera uploads, allow Dropbox to access your storage" and a "settings" link. Clicking on the settings link takes me to an "app info" page for dropbox, with a Permissions link ... clicking on permissions lists camera, notifications, photos and videos, contacts ... AND NO "STORAGE" OPTION.
So, the original question stands: how do I enable camera uploads for dropbox on my Samsung phone?
- Jay
Hi R S12, I have the same phone and am not experiencing this issue.
Could you attach a screenshot showing the exact prompt you're receiving?
Jay - you've indicated users should go to the Permission manager section.
Please outline what you expect users to find there and what you expect them to do there.
- Megan
Hi R S12, I'd love to have a visual of the message you see on your end, along with the page it re-directs you too.
Also, how are your camera, notifications, photos and videos, contacts settings for Dropbox set-up? Are they enabled?
Hi All. I'm having the exact same problem. My device is a Samsung Galaxy S23.
Android OS, Android version 14. One UI version 6.0.
Dropbox version 368.2.2.
The Dropbox message to set the Storage takes me through to the Android Dropbox App permissions page. I have enabled all Permissions available there (i.e. Camera/Contacts/Notifications/Photos and Videos are all enabled). There are no other permissions available to enable.
It is still not working / I am still getting the error message on Dropbox "to enable camera uploads, allow Dropbox to access your storage" when I try to enable Camera Uploads in Dropbox.
Further to the above, my Photos and Videos permission is set to "Always allow all". Camera is set to "allow only while using the app".
