You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Robert Grant's avatar
Robert Grant
Explorer | Level 3
2 years ago

Have new android phone and cannot access my existing account. No icon on home page.

Cannot get DB icon to appear on home page

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Robert Grant, welcome to our Community! 

     

    In order for you to be able to access your Dropbox account, you'd need to access your phone's relevant app store, since it's a new device and download the app there.

     

    Have you tried that? Do you have any issues when trying to log into the account? 

     

    Keep me posted!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!