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Forum Discussion
Error on startup (permissions?) Dropbox won't start without admin mode
Hello,
I receive the following error below when starting drobox. I tried to reinstall and it did not help, I also tried to add a rule for outgoing communication to windows firewall, did not he...
Thank you for the tips. Below are the results (in short, it still did not solve the issue).
1. I can run it as administration (by right clicking shortcut) and it runs OK, but as you say that is not a long term solution.
2. I checked folder premissions, they seem to be OK, just in case I added full control to all accounts on my PC (there is only one account though, and it is administrator account). It did not help.
3. I tried this and also no change (I think I menitioned above that I tried the advanced unistall - a part of that is to delete registry folders and also appdata folders. No change, same error.
4. I mentioned above that I do not have any antivirus or firewall except for windows default and there I tried two things: A) I turned it off and try to run dropbox (got same error) B) add a rule to allow all communications for Dropbox app (also got same error afterwards)
5. I did "advanced unistall" several times already but it did not help.
Nancy
Dropbox Staff
Dropbox StaffHi Alexius321!
Can you also give the following steps a go, and let me know if they help?
1) If Dropbox is running:
- Click on the Dropbox icon in the system tray
- Choose "Exit"
2) Press the Windows Key + R (at the same time) then type "cmd" and press enter to open the Command prompt.
3) Copy and paste the following lines into the Command Prompt, one at a time, and press RETURN after each one. PLEASE make sure you copy and paste these commands(don't type them by hand), as getting them wrong could cause some harm. Also, you can only paste them by right clicking and selecting “Paste”. Don't worry if one of the instructions below fail or you can't find the folder in one of these locations. This is normal.
icacls "%HOMEPATH%\Dropbox" /grant "%USERNAME%":(F) /T
icacls "%APPDATA%\Dropbox" /grant "%USERNAME%":(F) /T
icacls "%LOCALAPPDATA%\Dropbox" /grant "%USERNAME%":(F) /T
If you have any questions before you do this, or if you see an error after running one of these commands, please let me know!
4) Restart Dropbox from Start -> All Programs. Please also restart your computer.
Hello, thank you for the tips, here are the results 🙂
1. command one: (one file in "films" folder access denied error) - i do not have any "films" folder in dropbox folder
2. command two: success
3. command three: success
sadly, result is the same 😞 same error (even after restarting computer and starting dropbox from start menu)
Any other tips please?
- Nancy
Thanks for trying this, Alexius321!
Can we log a ticket for you then, and check this internally to see what’s happening?
Ok, please make a ticket... i wondered if I should do so myself, but I couldn't find it anywhere 😞
Thank you
