Error on startup (permissions?) Dropbox won't start without admin mode
Hello,
I receive the following error below when starting drobox. I tried to reinstall and it did not help, I also tried to add a rule for outgoing communication to windows firewall, did not he...
Thank you for the tips. Below are the results (in short, it still did not solve the issue).
1. I can run it as administration (by right clicking shortcut) and it runs OK, but as you say that is not a long term solution.
2. I checked folder premissions, they seem to be OK, just in case I added full control to all accounts on my PC (there is only one account though, and it is administrator account). It did not help.
3. I tried this and also no change (I think I menitioned above that I tried the advanced unistall - a part of that is to delete registry folders and also appdata folders. No change, same error.
4. I mentioned above that I do not have any antivirus or firewall except for windows default and there I tried two things: A) I turned it off and try to run dropbox (got same error) B) add a rule to allow all communications for Dropbox app (also got same error afterwards)
5. I did "advanced unistall" several times already but it did not help.
Can you also give the following steps a go, and let me know if they help?
1) If Dropbox is running:
Click on the Dropbox icon in the system tray
Choose "Exit"
2) Press the Windows Key + R (at the same time) then type "cmd" and press enter to open the Command prompt.
3) Copy and paste the following lines into the Command Prompt, one at a time, and press RETURN after each one. PLEASE make sure you copy and paste these commands(don't type them by hand), as getting them wrong could cause some harm. Also, you can only paste them by right clicking and selecting “Paste”. Don't worry if one of the instructions below fail or you can't find the folder in one of these locations. This is normal.
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Dropbox won't start without admin mode","id":"message:690559","revisionNum":3,"repliesCount":11,"author":{"__ref":"User:user:1712885"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:690559"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:690559"},"body@stripHtml({\"truncateLength\":200})":" Hello, \n \n I receive the following error below when starting drobox. I tried to reinstall and it did not help, I also tried to add a rule for outgoing communication to windows firewall, did not he...","body@stringLength":"3390","rawBody":"
Hello,
\n
\n
I receive the following error below when starting drobox. I tried to reinstall and it did not help, I also tried to add a rule for outgoing communication to windows firewall, did not help. When I start dropbox \"as admin\" it seems to be working fine.... itself it cannot start. Any ideas please? (I also checked the other answer on this forum and i'm not using any beta it looks like).
\n
\n
bn.BUILD_KEY: Dropbox bn.VERSION: 175.4.5569 bn.constants.WINDOWS_SHELL_EXT_VERSION: 61 bn.is_frozen: True machine_id: c0c4d920-05fb-4ecb-ad81-1085c83fd0c4 pid: 2496 cwd: 'C:\\\\WINDOWS\\\\SysWOW64' real_path='C:\\\\Windows\\\\SysWOW64' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\\\Users\\\\Alexi\\\\AppData\\\\Local\\\\Dropbox\\\\instance1' real_path='C:\\\\Users\\\\Alexi\\\\AppData\\\\Local\\\\Dropbox\\\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'D:\\\\Dropbox' real_path='D:\\\\Dropbox' mode=0o40555 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 sys_executable: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe' real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\175.4.5569\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc' real_path='C:\\\\Program Files (x86)\\\\Dropbox\\\\Client\\\\175.4.5569\\\\python-packages.zip\\\\dropbox\\\\client\\\\ui\\\\common\\\\boot_error.pyc' not found parent not found TMP: C:\\Users\\Alexi\\AppData\\Local\\Temp TEMP: C:\\Users\\Alexi\\AppData\\Local\\Temp tempdir: 'C:\\\\Users\\\\Alexi\\\\AppData\\\\Local\\\\Temp' real_path='C:\\\\Users\\\\Alexi\\\\AppData\\\\Local\\\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File \"desktop/dropbox/client/main.py\", line 828, in wrapper File \"desktop/dropbox/client/main.py\", line 6476, in finish_dropbox_boot File \"desktop/dropbox/client/message_queue.py\", line 306, in _wrapped File \"desktop/dropbox/client/main.py\", line 6018, in _init_components_for_account File \"desktop/dropbox/client/main.py\", line 5942, in create_sync_engine File \"desktop/dropbox/sync_engine_boundary/factory.py\", line 225, in make_sync_engine File \"desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py\", line 245, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py\", line 282, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py\", line 192, in __init__ File \"desktop/dropbox/fs_api/lifecycle.py\", line 192, in __init__ File \"desktop/dropbox/fs_api/lifecycle.py\", line 206, in _create_thin_client File \"desktop/dropbox/fs_api/fs_api_adapter.py\", line 50, in __init__ File \"desktop\\extensions\\fs_api\\fs_api_python.pyx\", line 63, in fs_api_python.FsApiServer.__cinit__ fs_api_python.FsApiError: \"Initializing fs api |>> Initializing application filesystem |>> Attempting to create new files directory for ApplicationFilesystem |>> Error making tempdir |>> flushing buffers |>> ACCESS_DENIED |>> Permission denied\"
","kudosSumWeight":0,"postTime":"2023-06-09T01:29:30.053-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:690559_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2976},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:690559":{"__typename":"Conversation","id":"conversation:690559","solved":false,"topic":{"__ref":"ForumTopicMessage:message:690559"},"lastPostingActivityTime":"2023-06-13T16:16:54.161-07:00","lastPostTime":"2023-06-13T16:16:54.161-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:690559":{"__typename":"ModerationData","id":"moderation_data:690559","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:690559_3":{"__typename":"Revision","id":"revision:690559_3","lastEditTime":"2023-06-09T02:58:26.893-07:00"},"ForumReplyMessage:message:691077":{"__typename":"ForumReplyMessage","id":"message:691077","conversation":{"__ref":"Conversation:conversation:690559"},"author":{"__ref":"User:user:1446775"},"revisionNum":1,"uid":691077,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Error on startup (permissions?) Dropbox won't start without admin mode","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:691077"},"parent":{"__ref":"ForumReplyMessage:message:690812"},"body":"
Can you also give the following steps a go, and let me know if they help?
\n
\n
1) If Dropbox is running:
\n
\n
Click on the Dropbox icon in the system tray
\n
Choose \"Exit\"
\n
\n
2) Press the Windows Key + R (at the same time) then type \"cmd\" and press enter to open the Command prompt.
\n
\n
3) Copy and paste the following lines into the Command Prompt, one at a time, and press RETURN after each one. PLEASE make sure you copy and paste these commands(don't type them by hand), as getting them wrong could cause some harm. Also, you can only paste them by right clicking and selecting “Paste”. Don't worry if one of the instructions below fail or you can't find the folder in one of these locations. This is normal.
If you have any questions before you do this, or if you see an error after running one of these commands, please let me know!
\n
\n
4) Restart Dropbox from Start -> All Programs. Please also restart your computer.
","body@stringLength":"1449","rawBody":"
Hi !
\n
\n
Can you also give the following steps a go, and let me know if they help?
\n
\n
1) If Dropbox is running:
\n
\n
Click on the Dropbox icon in the system tray
\n
Choose \"Exit\"
\n
\n
2) Press the Windows Key + R (at the same time) then type \"cmd\" and press enter to open the Command prompt.
\n
\n
3) Copy and paste the following lines into the Command Prompt, one at a time, and press RETURN after each one. PLEASE make sure you copy and paste these commands(don't type them by hand), as getting them wrong could cause some harm. Also, you can only paste them by right clicking and selecting “Paste”. Don't worry if one of the instructions below fail or you can't find the folder in one of these locations. This is normal.
If you have any questions before you do this, or if you see an error after running one of these commands, please let me know!
\n
\n
4) Restart Dropbox from Start -> All Programs. Please also restart your computer.
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Dropbox won't start without admin mode","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:690812"},"body":"
Thank you for the tips. Below are the results (in short, it still did not solve the issue).
1. I can run it as administration (by right clicking shortcut) and it runs OK, but as you say that is not a long term solution.
2. I checked folder premissions, they seem to be OK, just in case I added full control to all accounts on my PC (there is only one account though, and it is administrator account). It did not help.
3. I tried this and also no change (I think I menitioned above that I tried the advanced unistall - a part of that is to delete registry folders and also appdata folders. No change, same error.
4. I mentioned above that I do not have any antivirus or firewall except for windows default and there I tried two things: A) I turned it off and try to run dropbox (got same error) B) add a rule to allow all communications for Dropbox app (also got same error afterwards)
5. I did \"advanced unistall\" several times already but it did not help.
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Thank you for the tips. Below are the results (in short, it still did not solve the issue).
1. I can run it as administration (by right clicking shortcut) and it runs OK, but as you say that is not a long term solution.
2. I checked folder premissions, they seem to be OK, just in case I added full control to all accounts on my PC (there is only one account though, and it is administrator account). It did not help.
3. I tried this and also no change (I think I menitioned above that I tried the advanced unistall - a part of that is to delete registry folders and also appdata folders. No change, same error.
4. I mentioned above that I do not have any antivirus or firewall except for windows default and there I tried two things: A) I turned it off and try to run dropbox (got same error) B) add a rule to allow all communications for Dropbox app (also got same error afterwards)
5. I did \"advanced unistall\" several times already but it did not help.
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Dropbox won't start without admin mode","moderationData":{"__ref":"ModerationData:moderation_data:691185"},"body":"
Hello, thank you for the tips, here are the results 🙂
1. command one: (one file in \"films\" folder access denied error) - i do not have any \"films\" folder in dropbox folder
2. command two: success
3. command three: success
sadly, result is the same 😞 same error (even after restarting computer and starting dropbox from start menu)
Any other tips please?
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Can we log a ticket for you then, and check this internally to see what’s happening?
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Ok, please make a ticket... i wondered if I should do so myself, but I couldn't find it anywhere 😞
Thank you
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Dropbox Staff
