Dropbox won't open as I'm getting an error

[Sydenham]

I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox  when I try to reinstall I keep getting the following message. I am using a Mac. I can log into account on the browser. I have spent hours today trying to sort.  Siobhan

[Sydenham]

Iyry to type password, but no letters appear on the screen.

[dasty · Accepted solution]

the terminal does not show the password. The cursor on screen will not move, this is the correct behaviour. Just enter your password and press enter and then add the next line by copy/pasting and pressing enter again. Do this until you are finished with all the lines. After having pressed enter after the last line, reinstall the app. 

[Sydenham]

Thank you it has worked!

[dasty]

Great! 👍🏽

[Ricky sas]

I cant't loging , did the preference steps but nohing.

got this messg 

bn.BUILD_KEY: Dropbox
bn.VERSION: 177.4.5399
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 39e0afe7-e0e6-5c09-9bcc-87dab6b88de6
pid: 32715
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Ricky', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ricardo S. ***', pw_dir='/Users/Ricky', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Ricky', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ricardo S. ***', pw_dir='/Users/Ricky', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Ricky', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Ricky', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Ricky'
appdata: '/Users/Ricky/.dropbox/***'
real_path='/Users/Ricky/.dropbox/*****'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'
real_path='/Users/****/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/59/sx35ygt11z35_36j_nm4w38w0000gn/T'
real_path='/private/var/folders/59/sx35ygt11z35_36j_nm4w38w0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5349, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 514, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No se encontró ningún proveedor de archivos con el identificador com.getdropbox.dropbox.fileprovider/05919eb4-cd51-425b-9d84-250c5e335753." UserInfo={NSLocalizedDescription=No se encontró ningún proveedor de archivos con el identificador com.getdropbox.dropbox.fileprovider/05919eb4-cd51-425b-9d84-250c5e335753.}

[Megan]

Hi @Ricky sas, thanks for posting here today!

Did you try quitting the app and relaunching it at all?  Could you check if this persists after rebooting your computer?

In any case, please keep me posted!

[Ricky sas]

Yes 3 times!!

[Megan]

Hi @Ricky sas, can you also confirm the OS on the device that's facing this error? 

[Ricky sas]

It is MacBook Pro Retina mid 15

macOS Monterrey 12.6.7

[Walter]

Hey @Ricky sas, would it be OK if we reached out via email to have a further look internally at this point?