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MatteoG's avatar
MatteoG
Helpful | Level 5
2 years ago

Dropbox very slow with Windows explorer

After wasting time, as usual, with Dropbox's assistance, I try to ask here. My problem is relatively simple to explain and consists in the fact that if I use Windows Explorer, navigating in the Dropb...
desktop
Folders
Windows
MatteoG's avatar
MatteoG
Helpful | Level 5
2 years ago

Instead of continuously asking question, pleas answer to this one: why the problem is only in WINDOWS EXPLORER and not in other file explorer applications (like Explorer++)?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

@MatteoG, there could be many reasons why this is happening, so by asking you more questions, we can isolate the issue more.

 

As the next step, I’d like you to try out these steps on your desktop app, and let me know if they help.

 

If not, please unlink - relink your Dropbox app next.

  • MatteoG's avatar
    MatteoG
    Helpful | Level 5
    2 years ago

    Hello Nancy, your first indication that link to: My desktop app is stuck at syncing and I need help with the buttons to fix hardlinks and permissions has nothing to do related to my problem.

     

    I've already did your second solution and nothing changed.

     

    Can you please answer this question: I have verified that if I navigate to the Dropbox folder from a Windows 10 window that opens for example when I want to open/save a file, everything works without problems.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey MatteoG - sorry to jump in here, but I'm not quite sure I understood your question. Could you elaborate a tad please?

       

      Also, since the issue persists after unlinking and relinking your account in the app, you can also try an advanced reinstall. 

       

      Keep us posted anyhow. 

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