Dropbox is installed on one user profile but other profiles get a pop-up to sign in to Dropbox

[Bdavi]

I'm on a Windows 10 PC that uses multiple Windows accounts (local accounts, it if matters).

The Dropbox installer doesn't give the usual choice between setting it up for "all users"  or "current user".

As a result, the user who wants Dropbox is happy. But all the other users gets a popup *every time* they log in to Windows, asking them to sign into Dropbox and complete the installation. These users have no interest in Dropbox.

Is there any way to get rid of the popup for the additional users?

[Hannah]

Hey @Bdavi, thanks for reaching out to us.

Would you mind sending us a screenshot of one of those pop-ups?

Does the Dropbox app work/sync as normal on the one user's profile?

Let me know.

[Bdavi]

Hi Hannah,

Dropbox is syncing and working normally for the one user who needs it.

Here's a screenshot of what the other users see every time they log in to Windows.

[Hannah]

Thanks for the screenshot, @Bdavi!

If the users that are not using the Dropbox app, check their system tray (even the hidden icons), do they see a small Dropbox icon?

[Bdavi]

Sorry for the delay. Yes, the non-Dropbox users do have the icon in their tray. Hovering over the icon gives the message "Waiting to be linked to a Dropbox account." Clicking the icon brings up a screen with "Welcome to Dropbox. Please sign in to continue."

[Hannah]

Thanks for that, @Bdavi.

So, if they click on the Dropbox icon I mentioned, do they see a gear icon at the top right?

And if they click on the gear icon, do they see a "preferences" option?

If they do, ask them to uncheck the "Start Dropbox on system startup" setting in the "general" tab of the preferences and let me know how that goes, if it affects the user that's actually using Dropbox, etc.

Thanks!

[Bdavi]

Tried that, no joy. The gear icon takes me to preferences. But at that point, I only have 2 choices - general (language) and network (custom proxy).

[Rich · Accepted solution]

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@Bdavi wrote:

Is there any way to get rid of the popup for the additional users?

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Disable the startup of Dropbox for all users in Windows Settings, then create your own shortcut for Dropbox and place it in the Startup folder within your own user profile. See the following thread for more information:

• https://www.dropboxforum.com/t5/Settings-and-Preferences/How-can-I-disable-Dropbox-for-individual-us...

[Bdavi]

OK, that'll work.

However, it's not typical for software to have this problem, and I hope Dropbox will consider adding it to their bug/enhancement list.

[Neil K.]

Hi

I have had Dropbox since it started. I have it installed on a Windows 11 Pro machine and this machine has multiple users. I am the only user that uses Dropbox.

In recent weeks all the other users get an annoying popoup every time they log into Windows asking them to sign in or create an account. This has never happened before over ther many years of using Dropbox.

I haven't changed anything and I cannot find how to disable this. I have tried completely removing Dropbox and reinstalling but the behaviour comes back.

I can only assume that this behaviour has started since some update, either Dropbox or Windows.

Can anyone help resolve this issue?

Thank you.