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Forum Discussion
Dropbox and Windows 11 - not autostarting
Although all the settings say it should be, my recently installed copy of Dropbox on a new W11 machine is not autostarting on switch on. I'm having to start it manually. One PC and 2 iOS systems can ...
Neil_Stanley wrote:
Tried that (144.4.4491) - on reboot still no tray icon but DbxSvc exists in Task Manager.
Go into Windows Settings/Apps/Startup and make sure Windows hasn't disabled the startup of Dropbox.
Megan
Dropbox Staff
Dropbox StaffHi Neil_Stanley , sorry to jump in here!
When you access your app's preferences, in the General tab, there should be an option to start Dropbox on system startup. Can you ensure that the option is checked?
If that is indeed checked, then I'm afraid you'd need to do an advanced reinstall as Jay suggested, while unlinking some of your devices.
Nothing in General - all other locations are ticked as start on start-up.
I'll have to try the full reinstall with both iOS systems detached from the account - might be a day or so.
- Jay
Are you referring to this General tab in your screenshot? We're referring to the Preferences in the Dropbox desktop application which can be access from the system tray.
This has always looked like this.
Neil
- Hannah
Thanks for the updates, Neil_Stanley.
Did you get the chance to try the advanced reinstall, after all?
Do let us know what happens, once you do!
It'll be a week or so before I get a chance.
Been away so hadn't been able to try anything until this morning.
Started by using the Settings option to delete Dropbox installation from the PC. It hung, so I looked for the Dropbox program folder and used the delete option there. That worked.
Downloaded and re-installed Dropbox - didn't auto-start so I checked the Settings. Wasn't selected.
Selected it and restarted, and all seems ok now. (Mind you I haven't restarted again and again since!)
- Hannah
Thanks for keeping us in the loop, Neil!
I'm glad to see that it works now. Make sure to let us know if anything happens, though.
Other than that, have a great week ahead!
No way in the world am I uninstalling and reinstalling Dropbox. I have large amounts of files that would unsync then resync.
- Hannah
Hey TERRACE_87, thanks for the nudge here.
Uninstalling and reinstalling the Dropbox application on your computer, won't affect the files in your Dropbox folder.
Once it's reinstalled, the application will just re-index your files to check for changes.
Are you having some kind of issue that you're trying to troubleshoot?
I think my firewall started to block programs, affecting which open at startup (Windows 11 PC.) No matter what I did I couldn't get Dropbox to open at startup. After my message here I ended up uninstalling the Windows app of Dropbox and reinstalling it. I had to set up again which folders to selective sync but it looks to be back to normal now.
- Hannah
Thanks for keeping us in the loop about this.
I'm happy to see that the issue seems to be resolved now. 🙂
If you need anything else, make sure to give us a shout!
