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Forum Discussion
Dropbox Update installation failed with error 0x800b010e
I'm receiving the following error when attempting to install dropbox: "Dropbox Update installation failed with error 0x800b010e". I'm running Windows 10. I have also attempted the offline installe...
Don't worry, we'l help you!
The error is a MS one and sadley not specific. Lets try this an see where we get:
1) Quit Dropbox:
2) Uninstall Dropbox
3) Restart
4) After this, please proceed to delete remaining registry entries:
a) Click the Start button. Type REGEDIT in the search box and press Enter.
b) In the Registry Editor, navigate into the following locations until you find the keys for "Dropbox" and "DropboxUpdate", they will be in either or both of the following two locations:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\
HKEY_LOCAL_MACHINE\SOFTWARE\
c) In both or either of these folders, please delete only the "Dropbox" and "DropboxUpdate" folders by right-clicking on the individual folders and selecting "Delete".5) Then, please delete the Dropbox remaining folders:
a) Open a Windows File Explorer (not Internet Explorer).
b) Type %LOCALAPPDATA% into the address bar (include the % percent signs) and press enter.
c) Delete the folder "Dropbox" from the resulting window.
d) Please repeat these steps with the following folders as well (it's OK if you don't find a Dropbox folder in any of those locations):
%APPDATA%
%PROGRAMFILES%
%PROGRAMFILES(x86)%
e) Then restart your system.Please note that deleting any of these folders will not delete the files in your Dropbox folder.
6) Download the newest version of Dropbox from the following website:
https://www.dropbox.com/downloading
7) Navigate to the folder where you downloaded the installation file and double click on it.
8) During the initial setup and sign in process apply any Selective Sync settings you may have had prior to the reinstall and select the Dropbox folder location (if not in the default location).
IMPORTANT NOTE: Because this process removes the previous settings and configuration, if you wish to avoid re-downloading your Dropbox content you will need to manually choose the location for Dropbox to sync to, otherwise you will create a new Dropbox folder and start to download your content again.
To select your already established folder on your drive, after signing in and choosing which folders to sync, and before you click on "Open my Dropbox folder", you should see an "Advanced Settings" link, click on this.
Then you can choose the parent folder of the already established Dropbox folder, for example, if you have your Dropbox folder in the path "D:\OtherDrive\Folder\Dropbox (Team)" you'll want to select the folder "D:\OtherDrive\Folder".
At the end of this process, after clicking "Open my Dropbox folder", it might take some time to re-index the files and sync any pending changes.
Please note that any changes made to the files in the Dropbox folder, the web interface or other linked devices while the folder was "off-line", will generate conflicted copies:
https://help.dropbox.com/syncing-uploads/conflicted-copy
Finally, this process only works when linking to the exact same account that was previously linked to this computer. If you'd like to merge accounts, please refer to the following Help Center article:
https://help.dropbox.com/account/merge-two-accounts
Hope this fixes and if you have any additional questions please let us know and we’ll be happy to assist!
Jay
Dropbox Staff
Dropbox StaffKeep us posted on this matter!
It does seem to be a general Windows error message, which could indicate potential corruption in the file system, among other things, but they would have more specific details on this error.
It does seem to be a general Windows error message, which could indicate potential corruption in the file system, among other things, but they would have more specific details on this error.
SanchezDropbox Staff
Dropbox StaffI received a suggestion from the Microsoft forum, but it didn't work.
It was the following:Open Windows Defender Security Center
Open App & browser control
Set the Off option for Check apps and files.-It didn't work.
I have tried the Microsoft help: https://support.microsoft.com/en-us/help/10164/fix-windows-update-errorsI followed all the steps and nothing worked.
I'll try again in a few days and I'll post the results.
I chatted with Microsoft Technical support regarding the above error message.
I was told to "get lost" and that I should contact Dropbox technical support. Dropbox technicall support referred me to Microsoft, and Microsoft referred me back to Dropbox. This is going nowhere.
I will keep trying to get someone to help.
Ross_SDon't worry, we'l help you!
The error is a MS one and sadley not specific. Lets try this an see where we get:
1) Quit Dropbox:
2) Uninstall Dropbox
3) Restart
4) After this, please proceed to delete remaining registry entries:
a) Click the Start button. Type REGEDIT in the search box and press Enter.
b) In the Registry Editor, navigate into the following locations until you find the keys for "Dropbox" and "DropboxUpdate", they will be in either or both of the following two locations:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\
HKEY_LOCAL_MACHINE\SOFTWARE\
c) In both or either of these folders, please delete only the "Dropbox" and "DropboxUpdate" folders by right-clicking on the individual folders and selecting "Delete".5) Then, please delete the Dropbox remaining folders:
a) Open a Windows File Explorer (not Internet Explorer).
b) Type %LOCALAPPDATA% into the address bar (include the % percent signs) and press enter.
c) Delete the folder "Dropbox" from the resulting window.
d) Please repeat these steps with the following folders as well (it's OK if you don't find a Dropbox folder in any of those locations):
%APPDATA%
%PROGRAMFILES%
%PROGRAMFILES(x86)%
e) Then restart your system.Please note that deleting any of these folders will not delete the files in your Dropbox folder.
6) Download the newest version of Dropbox from the following website:
https://www.dropbox.com/downloading
7) Navigate to the folder where you downloaded the installation file and double click on it.
8) During the initial setup and sign in process apply any Selective Sync settings you may have had prior to the reinstall and select the Dropbox folder location (if not in the default location).
IMPORTANT NOTE: Because this process removes the previous settings and configuration, if you wish to avoid re-downloading your Dropbox content you will need to manually choose the location for Dropbox to sync to, otherwise you will create a new Dropbox folder and start to download your content again.
To select your already established folder on your drive, after signing in and choosing which folders to sync, and before you click on "Open my Dropbox folder", you should see an "Advanced Settings" link, click on this.
Then you can choose the parent folder of the already established Dropbox folder, for example, if you have your Dropbox folder in the path "D:\OtherDrive\Folder\Dropbox (Team)" you'll want to select the folder "D:\OtherDrive\Folder".
At the end of this process, after clicking "Open my Dropbox folder", it might take some time to re-index the files and sync any pending changes.
Please note that any changes made to the files in the Dropbox folder, the web interface or other linked devices while the folder was "off-line", will generate conflicted copies:
https://help.dropbox.com/syncing-uploads/conflicted-copy
Finally, this process only works when linking to the exact same account that was previously linked to this computer. If you'd like to merge accounts, please refer to the following Help Center article:
https://help.dropbox.com/account/merge-two-accounts
Hope this fixes and if you have any additional questions please let us know and we’ll be happy to assist!
- Ross_SNot sure why my text ended up including that emoji??? - we'll take it as a good sign.
I don't think it's a Microsoft Problem. In the German Community other Users have the same problem. I can't believe that all of these Users have problems with Windows Update.
I have a Fixit-Tool for Problems with Microsoft Windows-Update. Find nothing. I removed Dropbox completly from my Notebook and installed it again. For the moment everything is ok. I installed Dropbox with an older Version. After Installation Dropbox runs the Update to the newest Version.
Will see if it works for the next Update.
mgerla
i have tried the steps posted but no luck. the error message repeat
my windows 10 was free upgrade from windows 7. i have followed all steps posted (from regedit to %programfiles(x86)%), but no luck. run the offline install version with adminstrator but still not luck. please help
- Jay
I tried both methods; normal and adminstrator (per posted steps). Both methods gave me the same error message (0x800b010e)
checking, i'm on windows 10.
i don't see Dropbox app in "App & feature". I presume i never had Dropbox installled.
- If on Windows 8 or 10, search and click Control Panel in the start menu.
- Click Uninstall a Program (Vista, 7, 8, 10).
- Select Dropbox from the list of programs and click Uninstall
- Jay
i created a new account in Windows 10 and logged in the new account. I downloaded the version from the link from your last email. The installation process failed again with the same error. It has proved it is not an OS issue, right?
I have three laptops. All PCs are connected to a switch before going to a modem. I have the same installation error message for only two PCs. One was able to complete the installation process. All three PCS are on Windows 10 with upgrading from Windows 7 or XP. Do you think if it is network related issue? Please advise.
- Jay
The error might be a Windows error code, but the solution you propose is fixing a DropBox problem.
- Jay
I was able to resolve the issue by removing the aforementioned Dropbox keys in the registry and then reinstalling. I don't see how you can describe that problem as a "Windows Device problem" since it is Dropbox and the Dropbox installer that are responsible for reading and writing those keys.
For troubleshooting, I'd suggest having the next poor soul who runs into the problem exporting the keys from the registry and passing them along as a test case.
I copied the installation file from an PC with working dropbox installer. I also download Dropbox installer offline version. I logged in to a new account on Windows 10 and tired both versions. Both versions failed on me with the same error message.
From suggestion of Joe23, is it worth a try to import the registry keys? how do I export the keys from the registry?
- Jane
Hi I have done all you said but it doesn't work yet why didn't you make a registry file for doing these automaticaly Microsoft says the error code belongs to the windows update 7x80070002 but it seems you have to connect with microsoft if you know or think it's not from Dropbox anyhow I still can't use it, please find a way for me to use it again with best wishes ShaPour [personal information removed by moderation]
- Jane
I have not ever been able to install dropbox. I have disable firewall and antivirus with no change. I have checked registry to be sure there were no prior installation, and there are no files or folders for dropbox. No matter what I try, I get the same error message. running latest windows 10 version with all updates.
- Lusil
Hi there billhoge,
I'd be more than happy to help.
As a first step, could you please confirm if you've given @Ross S.'s steps here a try?
If you have, could you also give an advanced reinstall a shot? Maybe that will do the trick.
Let me know how it goes!
Deleting the registry keys only worked and then installing the old "stable" version and then upgrading to the new one did the trick without having to uninstall etc.
