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Dropbox Unexpectedly Quit
For about a week now, I have been experiencing constant crashing of dropbox. When that happens, the message "Dropbox Quit Unexpectedly" appears.
I already tried many of the common solutions sugges...
Drnil,
We have exactly the same problem and this is not the first time this happens. Almost every 6 months, we need to desynch and resynch folder per folder. Dropbox assistance is just useless. We have dropbox business and 10 To bytes of storage. A bit more than 2millions of files that we want to keep...
Instead of having problems of perfromances, it just does not work and crashes constantly. We are wasting our time and it takes more than week to fix everything... We are really considering stopping with DROPBOX because the problem is the memory usage. On two of our computers, Dropbox started to crash constantly wednesday night at the same time. Of course, Dropbox is to blame... They did something. When looking at the task manager of windows, the RAM usage is just building up non stop, until it reaches 3Gb and then crashes. Dropbox is still running under 32bit which can explain the problem. They should be ashamed of selling such a crap and not mentioning clearly the issue... Bad for them, we will go and see the competition, the only action we can take after such ineficiency. Good luck with this!!!! Me, I gave up....
Walter
Dropbox Staff
Dropbox StaffThanks for your update on this SnowPenguin; I appreciate your feeback too.
I've reached out to both of you and it's worth mentioning that drnil here told me that a clean, advanced re-install did the trick for them after all.
If you'd like to give it a go, here's our dedicated guide:
https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall
In any case, I just got back to you via your ticket so you can take a look at your inbox too.
I hate to say this, but after the recent auto-update (in my case, 24. Jan) to version 89.4.278, Dropbox crashed again and this time, advanced reinstall does not fix the problem!
Reinstallation of Dropbox and fixing the mess of conflicting files is rather time-consuming and is becoming a serious hassle. Symptoms indicate that the automatic updates are a root cause. Wouldn't it be possible for Dropbox to keep a roll-back version until the new version is known to work?
- Walter
Thanks for the report drnil!
I've just found your ticket on our system and got back to you through that so we can look a tad deeper into your device's logs.
Whenever you get the chance, please take a look at your inbox for my email and we'll take it from there.
Talk to you soon via email and happy Monday!
Drnil,
We have exactly the same problem and this is not the first time this happens. Almost every 6 months, we need to desynch and resynch folder per folder. Dropbox assistance is just useless. We have dropbox business and 10 To bytes of storage. A bit more than 2millions of files that we want to keep...
Instead of having problems of perfromances, it just does not work and crashes constantly. We are wasting our time and it takes more than week to fix everything... We are really considering stopping with DROPBOX because the problem is the memory usage. On two of our computers, Dropbox started to crash constantly wednesday night at the same time. Of course, Dropbox is to blame... They did something. When looking at the task manager of windows, the RAM usage is just building up non stop, until it reaches 3Gb and then crashes. Dropbox is still running under 32bit which can explain the problem. They should be ashamed of selling such a crap and not mentioning clearly the issue... Bad for them, we will go and see the competition, the only action we can take after such ineficiency. Good luck with this!!!! Me, I gave up....
This is the solution? To quit using Dropbox??? I would like Dropbox to come up with an actual solution. This is significantly affecting our business.
My recent ANGRY email to Dropbox ...
STOP INSTALLING DROPBOX UPDATES WITHOUT ADVISING YOUR CLIENT.
THIS WILL ENABLE US TO BACKUP OUR SYSTEMS BEFORE YOU INSTALL YOUR LATEST FLAWED UPDATE (as you call it a ...TECHNICAL DIFFICULTY).
I HAVE NOW SUFFERED THROUGH EIGHT (8) DIFFERENT COMPUTER AFFECTED BY YOUR DEBACLES ... FORTUNATELY I HAD SYSTEM BACKUPS (BEFORE INSTALLING WINDOWS UPDATES) THAT I COULD RESTORE TO RESOLVE YOUR RUNAWAY MEMORY CONSUMPTION ISSUES. IN ALL CASES I OBSERVED (TASK MANAGER) YOUR SOFTWARE CONSUME AVAILABLE MEMORY ...No help whatsoever from DROPBOX so I informed them to cancel my automatic renewal ... they did that immediately I guess because they have no answers ... this is heir thanks after nearly 7 years of my business.
