You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

foxglove_1's avatar
foxglove_1
Helpful | Level 6
2 years ago

Dropbox No Longer Launches - macOS Monterey 12.6.1

The internal drive which hosts my Dropbox Folder was nearing capacity, so I stopped syncing via the Dropbox menu. I then selected all the folders that I didn't need downloaded to my computer and sele...
desktop
Install
Mac
  • foxglove_1's avatar
    foxglove_1
    2 years ago

    Performing a manual uninstall and re-installing resulted in Dropbox sort of half-working, but it took a clean OS installation from scratch for it to finally work again, unfortunately.

foxglove_1's avatar
foxglove_1
Helpful | Level 6

Based on advice from other users and elsewhere, I've tried a few things:

- Removed all Dropbox-related files that I could locate from my User/Library folder (and restarted)

- Installed the latest Beta release of Dropbox (176.3.5105 Offline Installer for Intel Macs)
- Signed out of my Dropbox account during the Install/Startup phase via Dropbox -> Preferences, and re-logged in when prompted

Dropbox still fails to start, and now I have a "temporary" Dropbox folder in my Finder Window Favorites comprised of a string of characters (in the form: #X##X###-##XX-##X#-#XXX-#XXX##X##X#)

Repeated attempts continue to fail.

foxglove_1's avatar
foxglove_1
Helpful | Level 6
2 years ago

I'm still unable to properly launch or use the Dropbox app.

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi foxglove_1,

     

    We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

     

    Thank you!

     

    Dropbox Community Team

  • foxglove_1's avatar
    foxglove_1
    Helpful | Level 6
    2 years ago
    Yes please, thank you.
  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi foxglove_1, 

     

    Our team has reached out to you directly and will assist you with this issue further. 

     

    Regards,

     

    Dropbox Community Team

  • grrrrdrpbox's avatar
    grrrrdrpbox
    Explorer | Level 3
    2 years ago

    Would you be able to share if this was solved and the solution?
    Cheers

     

  • foxglove_1's avatar
    foxglove_1
    Helpful | Level 6
    2 years ago

    Performing a manual uninstall and re-installing resulted in Dropbox sort of half-working, but it took a clean OS installation from scratch for it to finally work again, unfortunately.

  • grrrrdrpbox's avatar
    grrrrdrpbox
    Explorer | Level 3
    2 years ago

    Thanks for update... Ohh joy!

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