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Forum Discussion
Dropbox Log Files
While looking for something else on my 2 Windows 10 PC's, I noticed that there are several hundred log files located at the path:
C:\ProgramData\Dropbox\Update\Log
These range from 2018 dates...
- Hi td47; thanks for posting in Community and happy Monday!
When you have the desktop app installed and running on your computer, the app updater service's logs are stored in the app's data folders; not within your Dropbox account or Dropbox Folder.
You should be safe to delete them without affecting the app's functionality at all.
As for your suggestion in the end of your post, I'd recommend posting it in the relevant section of our Community so other users who find it useful can up-vote it to show their interest,
Let me know if you have any other questions!
Walter
Dropbox Staff
Dropbox StaffHi td47; thanks for posting in Community and happy Monday!
When you have the desktop app installed and running on your computer, the app updater service's logs are stored in the app's data folders; not within your Dropbox account or Dropbox Folder.
You should be safe to delete them without affecting the app's functionality at all.
As for your suggestion in the end of your post, I'd recommend posting it in the relevant section of our Community so other users who find it useful can up-vote it to show their interest,
Let me know if you have any other questions!
When you have the desktop app installed and running on your computer, the app updater service's logs are stored in the app's data folders; not within your Dropbox account or Dropbox Folder.
You should be safe to delete them without affecting the app's functionality at all.
As for your suggestion in the end of your post, I'd recommend posting it in the relevant section of our Community so other users who find it useful can up-vote it to show their interest,
Let me know if you have any other questions!
This is 2022 and I’ve been reading the issues with the log files. I’ve logged out of Dropbox on my phone and laptop. I have all the permissions to delete files but the message says “You need permission to perform this action”. I have the permission but can’t delete the log files or the folder the log files are in. Help. I need these files deleted.
- Walter
Hey SuzanneT1, sorry to hear you're having issues with this.
Can you send us a screenshot of the error you're getting and also clarify what kind of files you're trying to delete and from where exactly?
Thanks so much!
- I’m not sure how to attach my screenshot. Please explain how to attach a pic from my camera. I’m trying to delete log files.
Sorry - I first responded on my cell phone. Now I'm responding on my laptop. this is a pic of the error trying to delete the log files.
I did read your statement and this is a copy of the system permissions. Is there anything else I should review:
[removed]
- Rich
Super User II
SuzanneT1 wrote:
I did read your statement and this is a copy of the system permissions.
I removed your screenshot because it shows your full name and email address (or so it appears).
That screenshot is showing the permissions of your Dropbox icon (to launch the application); not the location of the log files. You need to do that same thing on the Log folder that contains all the log files, then you'll see that only the System account has access.
- Rich
SuzanneT1 wrote:
I have all the permissions to delete files but the message says “You need permission to perform this action”.Then you don't have the necessary permissions to delete the files. See my replies earlier in this thread about admins and the SYSTEM account. You may be the admin for your computer, but the SYSTEM account used by Windows is higher than an admin, and it's this account that has the only access to these files.
I need these files deleted.You can delete them, but you need to do some work on the file permissions before you'll be able to. See my replies above.
Okay - I selected the permissions on the log folder. My laptop has permissions. But if I give the permissions to the user - i get this error
- Rich
SuzanneT1 wrote:
Okay - I selected the permissions on the log folder. My laptop has permissions. But if I give the permissions to the user - i get this error
You're trying to change the permissions on the Update folder (and everything it contains), but it's failing to update the permissions on the Log folder and all of the log files because you don't have permissions to do so. You need to take ownership of not only the folder, but all the files within it, before you can change the permissions.
Quite honestly, if this isn't something you understand or are comfortable with, then you should just leave it be. You can break things if you apply the wrong permissions to certain files or folders, and this really goes beyond the scope of the support provided here. There's very little data stored here and none of it is human-readable. If this is an attempt to save disk space, you're not going to gain much space at all from deleting the log files.
