Dropbox Capture won't download on my Windows computer via the Microsoft Store
Dropbox Capture hangs while trying to
install
Accepted Solutions
Hi @JoeBaby, thanks for the info, please could you contact the support team for them to investigate this further.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hey @JoeBaby, hope you’re doing well!
Can you clarify the exact OS version of your computer? To use the Dropbox Capture app, you must be on Windows 10 64-bit or later; it isn’t supported on 32-bit systems.
If that’s not the issue, then I’d suggest checking your device for any pending system updates, rebooting your computer and attempting to install the Capture app again.
Let me know if that works.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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I am using 64 bit. Thoughts?
Hi @JoeBaby, thanks for the info, please could you contact the support team for them to investigate this further.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join!
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Jay Dropbox Staff
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JoeBaby Explorer | Level 4
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