You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I have a Dell Insperon 17 running Windows 10 When I open Dropbox from the start menu, I just get a blank dialogue box. I cannot open by clicking the icon on the task bar. The sync is working corre...
My issue is resovled. I was on Windows 10 version 1809. When I updated to 1903 (I am now on 1909) it worked. I thought auto update would have handled the new version install but it did not.
I did have an issue with PowerPoint crashing after the update. I had to uninstall a program I use to use my iPad as a second screen (Duet) and then redo the update. They all get a long now.
Now I cannot sync to my computer, whether I load the software from the link you gave me or using the download and update method. Prior to my reinstall, the system was syncing.
Both give the same dialogue and shown above.
It is looking for me to login but I just get a blank.
I tried the clean advanced install. I could not click on the icon, so I used task manager to end all Dropbox processes. There were no folders in any of the folders listed.
It took me back to the same blank Set Up Dropbox dialogue box as pictured above.
Thanks for the update and sorry to hear this persists Ed.
Just a side note here, you're installing the desktop app normally with admin privileges - right?
As I'd like to dig a little deeper, would it be OK with you if I reached out via the email address that's associated with your Community's profile so we can investigate further?
You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
"}},"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/community/NavbarDropdownToggle\"]})":[{"__ref":"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/EscalatedMessageBanner\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/users/UserLink\"]})":[{"__ref":"CachedAsset:text:en_US-components/users/UserLink-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserRank\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserRank-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageTime\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageTime-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSubject\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSubject-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageBody\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageBody-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageCustomFields\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageCustomFields-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageReplyButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageReplyButton-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolutionList\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolutionList-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/nodes/NodeView/NodeViewCard\"]})":[{"__ref":"CachedAsset:text:en_US-components/nodes/NodeView/NodeViewCard-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1734449632000"}],"message({\"id\":\"message:373710\"})":{"__ref":"ForumTopicMessage:message:373710"},"messages({\"constraints\":{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:373710\"}},\"first\":10,\"sorts\":{\"postTime\":{\"direction\":\"ASC\"}}})":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8NTI6MXxpbnQsMzk1OTUyLDM5NTk1Mg","node":{"__ref":"AcceptedSolutionMessage:message:395952"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null},"totalCount":1},"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/ThreadedReplyList\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeDescription\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1734449632000"}],"message({\"id\":\"message:395952\"})":{"__ref":"AcceptedSolutionMessage:message:395952"},"message({\"id\":\"message:374731\"})":{"__ref":"ForumReplyMessage:message:374731"},"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"components/tags/TagView/TagViewChip\"]})":[{"__ref":"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1734449632000"}],"cachedText({\"lastModified\":\"1734449632000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1734449632000"}],"message({\"id\":\"message:374782\"})":{"__ref":"ForumReplyMessage:message:374782"},"message({\"id\":\"message:375072\"})":{"__ref":"ForumReplyMessage:message:375072"},"message({\"id\":\"message:375087\"})":{"__ref":"ForumReplyMessage:message:375087"}},"CachedAsset:pages-1735817485681":{"__typename":"CachedAsset","id":"pages-1735817485681","value":[{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1735817485681,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Loading..."},"localOverride":false},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"MM-dd-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":"en","possibleValues":["en-US"]}},"deleted":false},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"Category:category:101001000":{"__typename":"Category","id":"category:101001000","entityType":"CATEGORY","displayId":"101001000","nodeType":"category","depth":2,"title":"Help","shortTitle":"Help","parent":{"__ref":"Category:category:English"},"categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top","nodeType":"category","depth":0,"title":"Top","entityType":"CATEGORY","shortTitle":"Top"},"Category:category:English":{"__typename":"Category","id":"category:English","displayId":"English","nodeType":"category","depth":1,"parent":{"__ref":"Category:category:top"},"title":"Community","entityType":"CATEGORY","shortTitle":"en","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001016":{"__typename":"Forum","id":"board:101001016","entityType":"FORUM","displayId":"101001016","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"Apps and Installations","description":"Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Apps and Installations","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":3219,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-01-03T10:02:51.126-08:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY","description@stripHtml":"Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members."},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1222703":{"__typename":"User","id":"user:1222703","uid":1222703,"login":"IPI","deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:43"},"email":"","messagesCount":7,"biography":null,"topicsCount":1,"kudosReceivedCount":2,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-23T06:57:34.008-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":1,"messagesCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:373710\"}}":7,"kudosGivenCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:373710\"}}":0,"kudosReceivedCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:373710\"}}":2,"ssoId":null,"solutionsCount:{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:373710\"}}":1,"entityType":"USER","eventPath":"community:mxpez29397/user:1222703"},"ForumTopicMessage:message:373710":{"__typename":"ForumTopicMessage","uid":373710,"subject":"Desktop application is blank when opened","id":"message:373710","revisionNum":2,"repliesCount":13,"author":{"__ref":"User:user:1222703"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:373710"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:373710"},"body@stripHtml({\"truncateLength\":200})":" I have a Dell Insperon 17 running Windows 10 When I open Dropbox from the start menu, I just get a blank dialogue box. I cannot open by clicking the icon on the task bar. The sync is working corre...","body@stringLength":"951","rawBody":"
I have a Dell Insperon 17 running Windows 10
When I open Dropbox from the start menu, I just get a blank dialogue box. I cannot open by clicking the icon on the task bar.
The sync is working correctly and my files are updated. I want to change desktop notifications but cannot access dropbox to do that.
I have followed the instructions to stop all instances of Dropbox through the task managere before uninstalling and have reinstalled. Same issue.blank dialogue box.
","kudosSumWeight":0,"postTime":"2019-10-23T07:04:15.047-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjQuMTF8Mi4xfG98MjV8X05WX3wx","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS0zNzM3MTAtMTE3ODNpMjYxMEVGOEQ3QjQ5RkEyRg?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:Setting up the apps","text":"Setting up the apps","time":"2019-05-29T04:29:42.050-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:Windows","text":"Windows","time":"2022-02-07T09:39:13.851-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:373710_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3992},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:373710":{"__typename":"Conversation","id":"conversation:373710","solved":true,"topic":{"__ref":"ForumTopicMessage:message:373710"},"lastPostingActivityTime":"2022-07-26T06:20:05.265-07:00","lastPostTime":"2020-08-24T02:37:34.040-07:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:373710":{"__typename":"ModerationData","id":"moderation_data:373710","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS0zNzM3MTAtMTE3ODNpMjYxMEVGOEQ3QjQ5RkEyRg?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS0zNzM3MTAtMTE3ODNpMjYxMEVGOEQ3QjQ5RkEyRg?revision=2","title":"Capture.PNG","associationType":"BODY","width":825,"height":577,"altText":null},"Revision:revision:373710_2":{"__typename":"Revision","id":"revision:373710_2","lastEditTime":"2022-07-26T06:20:05.265-07:00"},"ForumReplyMessage:message:374735":{"__typename":"ForumReplyMessage","id":"message:374735","conversation":{"__ref":"Conversation:conversation:373710"},"author":{"__ref":"User:user:364291"},"revisionNum":1,"uid":374735,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Desktop application is blank when opened","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:374735"},"parent":{"__ref":"ForumReplyMessage:message:374731"},"body":"
That being said, do you, by any chance, have any pending updates for your computer's OS?
\n
While you're at it, could you check if your graphic drivers are also up to date?
\n
Keep me posted on your findings and we'll take it from there!
","kudosSumWeight":0,"repliesCount":8,"postTime":"2019-10-28T03:35:26.201-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:374735_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3396},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8NTI6MXxpbnQsMzc0NzgyLDM3NDc4Mg","node":{"__ref":"ForumReplyMessage:message:374782"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1735817485216":{"__typename":"CachedAsset","id":"theme:customTheme1-1735817485216","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["custom"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"DBX_Logo_512-1733312516365.png","imageLastModified":"1733312518563","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"DBLogoLong-1701789450005.png","imageLastModified":"1701789453105","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1200px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"0","borderRadius":"0","borderRadiusLg":"0","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"12px","paddingXLg":"16px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"400","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"var(--lia-bs-primary)","primaryBgHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.85))","primaryBgActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.7))","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-300)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-300-h), var(--lia-bs-gray-300-s), calc(var(--lia-bs-gray-300-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-300-h), var(--lia-bs-gray-300-s), calc(var(--lia-bs-gray-300-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","destructiveTextColor":"var(--lia-bs-gray-700)","destructiveTextHoverColor":"hsl(var(--lia-bs-gray-700-h), var(--lia-bs-gray-700-s), calc(var(--lia-bs-gray-700-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-gray-700-h), var(--lia-bs-gray-700-s), calc(var(--lia-bs-gray-700-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"NONE","sideContent":"NONE","radiusSm":"0","radius":"0","radiusLg":"0","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.16)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.12)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"var(--lia-bs-link-color)","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#3DD3EE","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#B4DF1C","blogColor":"#FAD24B","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#B4C8E1","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#F9A34B","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#C8AFF0","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#0061FE","secondary":"#333333","bodyText":"#1A1918","bodyBg":"#F7F5F2","info":"#3080FF","success":"#0F503C","warning":"#845909","danger":"#FA551E","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#C8AFF0","#B4DC19","#F9A34B","#FFAFA5","#3DD3EE","#B4C8E1","#FAD24B","#FA551E"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"SharpGroteskDB Bold","fontStyle":"NORMAL","fontWeight":"700","h1FontSize":"28px","h2FontSize":"22px","h3FontSize":"18px","h4FontSize":"16px","h5FontSize":"16px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":null,"h2FontWeight":null,"h3FontWeight":null,"h4FontWeight":null,"h5FontWeight":null,"h6FontWeight":null,"__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"0","borderRadiusSm":"0","borderRadius":"0","borderRadiusLg":"0","formTextMarginTop":"4px","textAreaBorderRadius":"0","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":null,"imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"30px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"30px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"Atlas Grotesk Regular","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"12px","fontSizeSm":"14px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[{"source":"SERVER","name":"DB Sharp Grotesk Variable","styles":[{"style":"NORMAL","weight":"500","__typename":"FontStyleData"}],"assetNames":["DBSharpGroteskVariable-normal-500.ttf"],"__typename":"CustomFont"},{"source":"SERVER","name":"SharpGroteskDB Bold","styles":[{"style":"NORMAL","weight":"700","__typename":"FontStyleData"},{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["SharpGroteskDBBold-normal-700.woff2","SharpGroteskDBBold-normal-400.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"Atlas Grotesk Regular","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"},{"style":"NORMAL","weight":"700","__typename":"FontStyleData"},{"style":"ITALIC","weight":"400","__typename":"FontStyleData"},{"style":"ITALIC","weight":"700","__typename":"FontStyleData"}],"assetNames":["AtlasGroteskRegular-normal-400.woff2","AtlasGroteskRegular-normal-700.woff2","AtlasGroteskRegular-italic-400.woff2","AtlasGroteskRegular-italic-700.woff2"],"__typename":"CustomFont"}],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1734449632000","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1734449632000","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:dropbox.prod:pages/forums/ForumMessagePage:board:101001016-1735829128232":{"__typename":"CachedAsset","id":"quilt:dropbox.prod:pages/forums/ForumMessagePage:board:101001016-1735829128232","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":null,"addComponents":null,"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":"transparent","showTitle":false,"showDescription":false,"textPosition":"CENTER","textColor":"var(--lia-bs-body-color)","sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"nodes.widget.nodeActionButtonWidget","className":null,"props":{"buttonAlignment":"right","buttonStyle":"sm","actionButtonTitle":"Start a new discussion","lazyLoad":false,"buttonWidth":"full_width"},"__typename":"QuiltComponent"},{"id":"nodes.widget.nodeInformationWidget","className":null,"props":{"instanceId":null,"useWidgetTitle":true,"viewVariant":{"type":"card","props":{"useNodePostCount":false,"useNodeFollowersCount":false,"useNodeDescription":true,"useNodeTopicsCount":false,"useNodeAction":false,"useNodeMembersCount":false,"useNodeMembershipType":false,"useNodeTitle":false,"useNodeMembersCountText":false,"useNodeMembership":false,"useNodeCreationDate":false,"textAlignment":"center","useWidgetTitle":true,"useNodeOwners":false,"useNodeAvatar":true,"useNodeLatestActivityTime":false,"useClickableCard":false}},"alignment":"center","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"custom.widget.Need_more_support","className":null,"props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":true,"title":"Need more support","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"messages.widget.relatedContentWidget","className":null,"props":{"hideIfEmpty":true,"enablePagination":false,"useTitle":true,"listVariant":{"type":"unstyled","props":{"listItemSpacing":"xxl"}},"pageSize":5,"style":"compact","pagerVariant":{"type":"none"},"viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","useAuthorLoginLink":true,"useNodeLink":true,"usePreviewMedia":true,"timeStampType":"postTime","useTextBody":true,"useSolvedBadge":false,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useVideoPreview":false,"portraitClampBodyLines":3,"useCompactSpacing":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"useAuthorLogin":true}},"lazyLoad":false,"panelType":"standard"},"__typename":"QuiltComponent"},{"id":"messages.widget.messageListForNodeByRecentActivityWidget","className":null,"props":{"hideIfEmpty":true,"pageSize":5,"pagerVariant":{"type":"loadMore"},"viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","truncateBodyLength":-1,"useNodeLink":true,"usePreviewMedia":false,"timeStampType":"postTime","avatarSize":"40","useTextBody":true,"useSolvedBadge":true,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"clampBodyLines":3,"useAuthorLogin":true,"useUnreadCount":false,"useNodeHoverCard":true,"useSearchSnippet":false}},"lazyLoad":false,"pagerOption":true,"listVariant":{"type":"unstyled","props":{"listItemSpacing":"xxl"}},"useTitle":true,"addTags":false,"titleContextVariant":"other","showTabs":false,"style":"compact","panelType":"standard","sorts":{"postTime":{"direction":"DESC"}},"pagerOptionCard":false},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1734449632000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived","section.YLUzfi.title":"Forum Discussion","section.section-1709130958266.description":"","section.section-1709130958266.title":"","section.section-1720630512544.title":"","section.YLUzfi.description":"","section.jPblZp.description":"","section.message-list.description":"","section.section-1720630512544.description":"","section.jPblZp.title":""},"localOverride":false},"CachedAsset:quiltWrapper:dropbox.prod:Common:1735817404316":{"__typename":"CachedAsset","id":"quiltWrapper:dropbox.prod:Common:1735817404316","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-white)","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":false,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"400","controllerHighlightColor":"#FA551E","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"14px","linkBoxShadowHover":"none","backgroundOpacity":1,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"30px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"15px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"flex-start","linkColor":"var(--lia-bs-body-color)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerHighlightTextColor":"var(--lia-yiq-dark)","controllerTextColor":"var(--lia-nav-controller-icon-color)","background":{"imageAssetName":"","color":"var(--lia-bs-white)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-primary)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"15px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-color)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-color)"},"links":{"sideLinks":[{"children":[],"linkType":"INTERNAL","id":"migrated-link-10","params":{"categoryId":"101004000"},"routeName":"CategoryPage"},{"children":[],"linkType":"EXTERNAL","id":"migrated-link-12","url":"https://www.dropbox.com/help","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"external","url":"https://learn.dropbox.com/","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"migrated-link-13","url":"http://www.dropbox.com/support","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"migrated-link-11","url":"http://www.dropbox.com","target":"BLANK"}],"mainLinks":[{"children":[{"linkType":"INTERNAL","id":"101001016","params":{"boardId":"101001016","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001014","params":{"boardId":"101001014","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001013","params":{"boardId":"101001013","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001017","params":{"boardId":"101001017","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001018","params":{"boardId":"101001018","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001020","params":{"boardId":"101001020","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001019","params":{"boardId":"101001019","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001015","params":{"boardId":"101001015","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001012","params":{"boardId":"101001012","categoryId":"101001000"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"101001000","params":{"categoryId":"101001000"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"101007-c1","params":{"boardId":"101007C1","categoryId":"101007"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101000041","params":{"categoryId":"101000041"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"101003016","params":{"boardId":"101003016","categoryId":"101007"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"101007","params":{"categoryId":"101007"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"dropbox-dash-link","params":{"groupHubId":"Dropbox-Dash"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"1010-link","params":{"groupHubId":"1010"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"music-link","params":{"groupHubId":"Music"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"photography-link","params":{"groupHubId":"Photography"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"dropboxfor-mac-o-s12","params":{"groupHubId":"DropboxforMacOS12"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"1009-link","params":{"groupHubId":"1009"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"1012-link","params":{"groupHubId":"1012"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"1007-link","params":{"groupHubId":"1007"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"super-user-link","params":{"groupHubId":"super-user"},"routeName":"GroupHubPage"}],"linkType":"INTERNAL","id":"101010","params":{"categoryId":"101010"},"routeName":"CategoryPage"},{"children":[],"linkType":"INTERNAL","id":"101002013","params":{"boardId":"101002013","categoryId":"English"},"routeName":"IdeaBoardPage"},{"children":[{"linkType":"INTERNAL","id":"english","params":{"categoryId":"English"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"french","params":{"categoryId":"French"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"german","params":{"categoryId":"German"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"spanish","params":{"categoryId":"Spanish"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"portuguese","params":{"categoryId":"Portuguese"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"japanese","params":{"categoryId":"Japanese"},"routeName":"CategoryPage"}],"linkType":"INTERNAL","id":"mxpez29397","params":{},"routeName":"CommunityPage"}]},"className":"QuiltComponent_lia-component-edit-mode__0nCcm","showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":{"backgroundColor":"var(--lia-bs-white)","linkHighlightColor":"#0061FE","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"linkTextColor":"var(--lia-bs-gray-700)"},"__typename":"QuiltComponent"},{"id":"custom.widget.Announcement_bar","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":true,"title":"","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":{"backgroundColor":"var(--lia-bs-white)","visualEffects":{"showBottomBorder":true},"backgroundImageProps":{"backgroundSize":"COVER","backgroundPosition":"CENTER_CENTER","backgroundRepeat":"NO_REPEAT"},"fontColor":"var(--lia-bs-body-color)"},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-white)","items":[{"id":"custom.widget.Footer_Community_Home","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":false,"useBackground":true,"title":"Footer","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"custom.widget.Custom_Scripts","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"custom.widget.Qualtrics","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1734449632000","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:component:custom.widget.Announcement_bar-en-1735817512299":{"__typename":"CachedAsset","id":"component:custom.widget.Announcement_bar-en-1735817512299","value":{"component":{"id":"custom.widget.Announcement_bar","template":{"id":"Announcement_bar","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Announcement_bar","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Need_more_support-en-1735817512299":{"__typename":"CachedAsset","id":"component:custom.widget.Need_more_support-en-1735817512299","value":{"component":{"id":"custom.widget.Need_more_support","template":{"id":"Need_more_support","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Need_more_support","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Footer_Community_Home-en-1735817512299":{"__typename":"CachedAsset","id":"component:custom.widget.Footer_Community_Home-en-1735817512299","value":{"component":{"id":"custom.widget.Footer_Community_Home","template":{"id":"Footer_Community_Home","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer_Community_Home","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Custom_Scripts-en-1735817512299":{"__typename":"CachedAsset","id":"component:custom.widget.Custom_Scripts-en-1735817512299","value":{"component":{"id":"custom.widget.Custom_Scripts","template":{"id":"Custom_Scripts","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Custom_Scripts","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Qualtrics-en-1735817512299":{"__typename":"CachedAsset","id":"component:custom.widget.Qualtrics-en-1735817512299","value":{"component":{"id":"custom.widget.Qualtrics","template":{"id":"Qualtrics","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"Qualtrics widget","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Qualtrics","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"dynamicByCoreNode":false,"description":"Qualtrics widget","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1734449632000","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1734449632000","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeActionButtonWidget-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeActionButtonWidget-1734449632000","value":{"defaultActionButtonTitle":"Start a Conversation","actionButton.grouphub.startDiscussion":"Start a Discussion","actionButton.title@board:FORUM":"Start a Discussion","actionButton.title@board:BLOG":"Create a Blog Post","actionButton.title@board:TKB":"Create an Article","actionButton.title@board:OCCASION":"Create an Event","actionButton.title@board:IDEA":"Suggest an Idea","joinGroupHub":"Join Group","join.successHeader":"Welcome","join.successMessage":"You are now a member of this group and are subscribed to updates.","errorMessage":"An unidentified problem occurred during the action you took. Please try again later.","errorHeader":"Error - Action Failed"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeInformationWidget-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeInformationWidget-1734449632000","value":{"WidgetTitle":"About {title}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1734449632000","value":{"title":"Related Content","emptyDescription":"No content to show"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1734449632000","value":{"title@userScope:other":"Recent Content","title@userScope:self":"Contributions","title@board:FORUM@userScope:other":"Recent Discussions","title@board:BLOG@userScope:other":"Recent Blogs","emptyDescription":"No content to show","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Scope","title@instance:1718368859225":"Latest Ideas","title@instance:1722595940498":"Recent Content","title@instance:1722595986884":"Recent Content","title@instance:GhAQBO":"Recent Content","title@instance:bjQalH":"Recent Content","title@instance:1728316868378":"Posts & Replies"},"localOverride":false},"Idea:board:101002013":{"__typename":"Idea","id":"board:101002013","boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"ideaPolicies":{"__typename":"IdeaPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:101004000":{"__typename":"Category","id":"category:101004000","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101003016":{"__typename":"Forum","id":"board:101003016","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:French":{"__typename":"Category","id":"category:French","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:German":{"__typename":"Category","id":"category:German","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:Spanish":{"__typename":"Category","id":"category:Spanish","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:Portuguese":{"__typename":"Category","id":"category:Portuguese","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:Japanese":{"__typename":"Category","id":"category:Japanese","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:101000041":{"__typename":"Category","id":"category:101000041","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:101007":{"__typename":"Category","id":"category:101007","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101007C1":{"__typename":"Forum","id":"board:101007C1","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001012":{"__typename":"Forum","id":"board:101001012","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001013":{"__typename":"Forum","id":"board:101001013","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001014":{"__typename":"Forum","id":"board:101001014","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"101001014","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"Create, upload, and share","shortTitle":"Create, upload, and share","parent":{"__ref":"Category:category:101001000"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/"},"Forum:board:101001015":{"__typename":"Forum","id":"board:101001015","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001017":{"__typename":"Forum","id":"board:101001017","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"101001017","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"Integrations","shortTitle":"Integrations","parent":{"__ref":"Category:category:101001000"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/"},"Forum:board:101001018":{"__typename":"Forum","id":"board:101001018","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001019":{"__typename":"Forum","id":"board:101001019","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001020":{"__typename":"Forum","id":"board:101001020","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:Dropbox-Dash":{"__typename":"GroupHub","id":"grouphub:Dropbox-Dash","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:Photography":{"__typename":"GroupHub","id":"grouphub:Photography","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:Music":{"__typename":"GroupHub","id":"grouphub:Music","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:101010":{"__typename":"Category","id":"category:101010","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:1007":{"__typename":"GroupHub","id":"grouphub:1007","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:1010":{"__typename":"GroupHub","id":"grouphub:1010","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:1009":{"__typename":"GroupHub","id":"grouphub:1009","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:1012":{"__typename":"GroupHub","id":"grouphub:1012","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:super-user":{"__typename":"GroupHub","id":"grouphub:super-user","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Conversation:conversation:816457":{"__typename":"Conversation","id":"conversation:816457","topic":{"__typename":"ForumTopicMessage","uid":816457},"lastPostingActivityTime":"2025-01-03T10:02:51.126-08:00","solved":false},"ForumTopicMessage:message:816457":{"__typename":"ForumTopicMessage","subject":"Travelling overseas to China, the macOs APP \"Reconnecting to the internet. This may take a moment\"","conversation":{"__ref":"Conversation:conversation:816457"},"id":"message:816457","revisionNum":1,"uid":816457,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__typename":"User","uid":1896527,"login":"Psykko","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg"}},"metrics":{"__typename":"MessageMetrics","views":18},"postTime":"2025-01-03T09:09:18.042-08:00","lastPublishTime":"2025-01-03T09:09:18.042-08:00","readOnly":false},"Conversation:conversation:814969":{"__typename":"Conversation","id":"conversation:814969","topic":{"__typename":"ForumTopicMessage","uid":814969},"lastPostingActivityTime":"2024-12-30T11:49:26.212-08:00","solved":false},"ForumTopicMessage:message:814969":{"__typename":"ForumTopicMessage","subject":"The new Dropbox Paper UI doesn't allow me to adjust the navigation column","conversation":{"__ref":"Conversation:conversation:814969"},"id":"message:814969","revisionNum":2,"uid":814969,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__typename":"User","uid":1895895,"login":"Jsurland","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg"}},"metrics":{"__typename":"MessageMetrics","views":26},"postTime":"2024-12-30T09:02:50.614-08:00","lastPublishTime":"2024-12-30T09:34:09.641-08:00","readOnly":false},"Conversation:conversation:814964":{"__typename":"Conversation","id":"conversation:814964","topic":{"__typename":"ForumTopicMessage","uid":814964},"lastPostingActivityTime":"2025-01-02T08:49:19.486-08:00","solved":false},"ForumTopicMessage:message:814964":{"__typename":"ForumTopicMessage","subject":"The mobile app isn't uploading or indexing photos in the background.","conversation":{"__ref":"Conversation:conversation:814964"},"id":"message:814964","revisionNum":2,"uid":814964,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__typename":"User","uid":1886433,"login":"Dave111","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg"}},"metrics":{"__typename":"MessageMetrics","views":76},"postTime":"2024-12-30T08:36:47.860-08:00","lastPublishTime":"2024-12-30T09:43:04.704-08:00","readOnly":false},"Conversation:conversation:814949":{"__typename":"Conversation","id":"conversation:814949","topic":{"__typename":"ForumTopicMessage","uid":814949},"lastPostingActivityTime":"2024-12-30T08:18:51.494-08:00","solved":false},"ForumTopicMessage:message:814949":{"__typename":"ForumTopicMessage","subject":"I can't access the desktop settings to enable the autosaving of screenshots on Windows","conversation":{"__ref":"Conversation:conversation:814949"},"id":"message:814949","revisionNum":2,"uid":814949,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__typename":"User","uid":1895885,"login":"Pwheilldiipng","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg"}},"metrics":{"__typename":"MessageMetrics","views":21},"postTime":"2024-12-30T06:50:51.058-08:00","lastPublishTime":"2024-12-30T07:20:16.333-08:00","readOnly":false},"Conversation:conversation:814861":{"__typename":"Conversation","id":"conversation:814861","topic":{"__typename":"ForumTopicMessage","uid":814861},"lastPostingActivityTime":"2024-12-30T01:30:58.776-08:00","solved":false},"ForumTopicMessage:message:814861":{"__typename":"ForumTopicMessage","subject":"How to get my files from my old computer to my new one?","conversation":{"__ref":"Conversation:conversation:814861"},"id":"message:814861","revisionNum":2,"uid":814861,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__typename":"User","uid":1895783,"login":"HowardS","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg"}},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2024-12-29T11:17:49.784-08:00","lastPublishTime":"2024-12-30T01:30:58.776-08:00","readOnly":false},"Rank:rank:47":{"__typename":"Rank","id":"rank:47","position":30,"name":"New member | Level 2","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1881052":{"__typename":"User","id":"user:1881052","uid":1881052,"login":"esteban1599","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-16T06:25:53.624-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg"},"rank":{"__ref":"Rank:rank:47"},"messagesCount":2,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1881052"},"ForumTopicMessage:message:801281":{"__typename":"ForumTopicMessage","uid":801281,"subject":"How can I close an account and open another in the desktop application?","id":"message:801281","revisionNum":3,"repliesCount":2,"author":{"__ref":"User:user:1881052"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:801281"},"moderationData":{"__ref":"ModerationData:moderation_data:801281"},"postTime":"2024-10-16T06:27:47.961-07:00","lastPublishTime":"2024-10-16T06:38:09.269-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":255},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:801281"},"Conversation:conversation:801281":{"__typename":"Conversation","id":"conversation:801281","solved":true,"topic":{"__ref":"ForumTopicMessage:message:801281"},"lastPostingActivityTime":"2024-10-16T07:18:00.208-07:00","lastPostTime":"2024-10-16T07:18:00.208-07:00"},"ModerationData:moderation_data:801281":{"__typename":"ModerationData","id":"moderation_data:801281","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:801281":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:801281","relatedMessage":{"__ref":"ForumTopicMessage:message:801281"}},"User:user:1852553":{"__typename":"User","id":"user:1852553","uid":1852553,"login":"CathMac","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-03T20:37:39.241-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg"},"rank":{"__ref":"Rank:rank:43"},"messagesCount":5,"kudosGivenCount":1,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:mxpez29397/user:1852553"},"User:user:364291":{"__typename":"User","id":"user:364291","deleted":false,"uid":364291,"login":"Walter","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-27T06:16:58.288-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zNjQyOTEtMjM5ODhpMUE2QTdDRTAyMDcwQTY1MA"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":27123,"topicsCount":3,"kudosReceivedCount":3426,"kudosGivenCount":3427,"kudosWeight":1,"followersCount":null,"solutionsCount":2778,"ssoId":null,"entityType":"USER","eventPath":"community:mxpez29397/user:364291"},"ForumReplyMessage:message:781128":{"__typename":"ForumReplyMessage","uid":781128,"id":"message:781128","revisionNum":1,"author":{"__ref":"User:user:364291"},"readOnly":false},"ForumTopicMessage:message:781110":{"__typename":"ForumTopicMessage","uid":781110,"subject":"Trouble opening the Dropbox desktop app on new Mac Air","id":"message:781110","revisionNum":2,"repliesCount":4},"Conversation:conversation:781110":{"__typename":"Conversation","id":"conversation:781110","solved":true,"topic":{"__ref":"ForumTopicMessage:message:781110"},"lastPostingActivityTime":"2024-07-04T00:15:04.270-07:00","lastPostTime":"2024-07-04T00:15:04.270-07:00"},"ModerationData:moderation_data:781152":{"__typename":"ModerationData","id":"moderation_data:781152","status":"UNMODERATED","rejectReason":null},"AcceptedSolutionMessage:message:781152":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1852553"},"id":"message:781152","revisionNum":1,"uid":781152,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumReplyMessage:message:781128"},"conversation":{"__ref":"Conversation:conversation:781110"},"subject":"Re: Trouble opening the Dropbox desktop app on new Mac Air","moderationData":{"__ref":"ModerationData:moderation_data:781152"},"postTime":"2024-07-04T00:12:17.903-07:00","lastPublishTime":"2024-07-04T00:12:17.903-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":1260},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:781110/message:781152"},"RelatedContentMessage:RelatedContentMessage:781152":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:781152","relatedMessage":{"__ref":"AcceptedSolutionMessage:message:781152"}},"User:user:1738105":{"__typename":"User","id":"user:1738105","uid":1738105,"login":"algusev2017","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-08-22T02:16:21.985-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg"},"rank":{"__ref":"Rank:rank:47"},"messagesCount":2,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1738105"},"ForumTopicMessage:message:708032":{"__typename":"ForumTopicMessage","uid":708032,"subject":"Does desktop application support Windows Vista?","id":"message:708032","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:1738105"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:708032"},"moderationData":{"__ref":"ModerationData:moderation_data:708032"},"postTime":"2023-08-22T02:20:09.013-07:00","lastPublishTime":"2023-08-22T02:42:02.038-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":813},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:708032"},"Conversation:conversation:708032":{"__typename":"Conversation","id":"conversation:708032","solved":true,"topic":{"__ref":"ForumTopicMessage:message:708032"},"lastPostingActivityTime":"2023-08-26T00:30:06.729-07:00","lastPostTime":"2023-08-26T00:30:06.729-07:00"},"ModerationData:moderation_data:708032":{"__typename":"ModerationData","id":"moderation_data:708032","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:708032":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:708032","relatedMessage":{"__ref":"ForumTopicMessage:message:708032"}},"User:user:1853016":{"__typename":"User","id":"user:1853016","uid":1853016,"login":"TGD-Inc","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-05T13:58:37.511-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg"},"rank":{"__ref":"Rank:rank:43"},"messagesCount":14,"kudosGivenCount":2,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:mxpez29397/user:1853016"},"User:user:1815182":{"__typename":"User","id":"user:1815182","deleted":false,"uid":1815182,"login":"DBoxTips","biography":"Dropbox user since the beginning. In love with the product. Looking to share my knowledge with others.","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-03-20T10:12:00.246-07:00"}},"ForumReplyMessage:message:784183":{"__typename":"ForumReplyMessage","uid":784183,"id":"message:784183","revisionNum":1,"author":{"__ref":"User:user:1815182"},"readOnly":false},"ForumTopicMessage:message:781464":{"__typename":"ForumTopicMessage","uid":781464,"subject":"Desktop App is not opening or running - files from 3rd party app are not syncing","id":"message:781464","revisionNum":3,"repliesCount":27},"Conversation:conversation:781464":{"__typename":"Conversation","id":"conversation:781464","solved":true,"topic":{"__ref":"ForumTopicMessage:message:781464"},"lastPostingActivityTime":"2024-07-24T15:24:13.968-07:00","lastPostTime":"2024-07-24T15:24:13.968-07:00"},"ModerationData:moderation_data:784186":{"__typename":"ModerationData","id":"moderation_data:784186","status":"UNMODERATED","rejectReason":null},"AcceptedSolutionMessage:message:784186":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1853016"},"id":"message:784186","revisionNum":1,"uid":784186,"depth":21,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:784183"},"conversation":{"__ref":"Conversation:conversation:781464"},"subject":"Re: Desktop App is not opening or running - files from 3rd party app are not syncing","moderationData":{"__ref":"ModerationData:moderation_data:784186"},"postTime":"2024-07-19T13:40:59.415-07:00","lastPublishTime":"2024-07-19T13:40:59.415-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":1365},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:781464/message:784186"},"RelatedContentMessage:RelatedContentMessage:784186":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:784186","relatedMessage":{"__ref":"AcceptedSolutionMessage:message:784186"}},"User:user:1612112":{"__typename":"User","id":"user:1612112","uid":1612112,"login":"User34","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-25T04:50:43.351-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg"},"rank":{"__ref":"Rank:rank:43"},"messagesCount":9,"kudosGivenCount":0,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:mxpez29397/user:1612112"},"ForumTopicMessage:message:653792":{"__typename":"ForumTopicMessage","uid":653792,"subject":"Not applicable","id":"message:653792","revisionNum":3,"repliesCount":24,"author":{"__ref":"User:user:1612112"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:653792"},"moderationData":{"__ref":"ModerationData:moderation_data:653792"},"postTime":"2023-01-25T04:57:15.612-08:00","lastPublishTime":"2023-05-04T03:50:58.807-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":3530},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:653792"},"Conversation:conversation:653792":{"__typename":"Conversation","id":"conversation:653792","solved":true,"topic":{"__ref":"ForumTopicMessage:message:653792"},"lastPostingActivityTime":"2023-05-04T03:50:58.807-07:00","lastPostTime":"2023-05-04T03:48:46.397-07:00"},"ModerationData:moderation_data:653792":{"__typename":"ModerationData","id":"moderation_data:653792","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:653792":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:653792","relatedMessage":{"__ref":"ForumTopicMessage:message:653792"}},"CachedAsset:text:en_US-components/community/Navbar-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1734449632000","value":{"1007":"Business Team Members","101007":"Discover","101010":"Groups","101000041":"Developer & API","101001000":"Help","101001012":"View, download, and export","101001013":"Delete, edit, and organize","101001014":"Create, upload, and share","101001015":"Storage Space","101001016":"Apps and Installations","101001017":"Integrations","101001018":"Plans and Subscriptions","101001019":"Settings and Preferences","101001020":"Security and Permissions","101002013":"Ideas","101003016":"Desktop client builds","102001000":"Poser une question","community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","migrated-link-9":"日本語","external-1":"Languages","german":"Deutsch","102009-g1":"Nouvel utilisateur","migrated-link-7":"Español","migrated-link-8":"Português","1007-link":"Business Team Members","migrated-link-1":"Discover","migrated-link-2":"Ideas","migrated-link-0":"Help","migrated-link-5":"Français","migrated-link-6":"Deutsch","dropbox-ai":"Dropbox AI","migrated-link-3":"Groups","migrated-link-4":"🌎","photographers":"Photographers","group-hub-test":"Group Hub Test","1010-link":"Dropbox for Beginners","japanese":"日本語","english":"English","multiple-sections-group":"Multiple Sections Group","french":"Français","music-link":"Musicians","plans-and-subscriptions":"Plans and Subscriptions","tips-and-tricks":"Tips & Tricks","dropbox-dash-link":"Dropbox Dash","dropboxfor-mac-o-s12-link":"Dropbox for macOS","delete-edit-organize":"Delete, edit, and organize","mxpez29397":"Languages","secret-hidden-group":"Secret Hidden Group","external":"↗ Learn","view-download-and-export":"View, download, and export","integrations":"Integrations","security-and-permissions-1":"Settings and Preferences","1012-link":"Dropbox/Microsoft Co-Authoring Beta","musicians":"Musicians","security-and-permissions":"Security and Permissions","do-more-with-dropbox":"Do more with Dropbox","1009-link":"Dropbox Replay","create-upload-share":"Create, upload, and share","migrated-link-12":"↗ Help Center","developer-and-api":"Developer & API","migrated-link-13":"↗ Contact Support","closed-group-test":"Closed Group Test","closed-gourp":"Closed Group","dropbox-dash-beta":"Dropbox Dash Beta","portuguese":"Português","storage-space":"Storage Space","spanish":"Español","test-open-group":"Open Group","apps-and-installations":"Apps and Installations","migrated-link-10":"About the Community","test-group":"Test Group","dropboxfor-mac-o-s12":"Dropbox for MacOS","migrated-link-11":"↗ Dropbox","intl":"Languages","desktop-client-builds":"Desktop client builds","dropbox-for-macos":"Dropbox for macOS","photography-link":"Photographers","super-user-link":"Super User","101007-c1":"Tips & tricks"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1734449632000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1734449632000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1734449632000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1734449632000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1734449632000","value":{"title.login":"Log in","title.registration":"Sign up","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Log in"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1734449632000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1734449632000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1734449632000","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageDeepLink-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageDeepLink-1734449632000","value":{"viewFullDiscussion@board:FORUM":"View Full Discussion ({repliesCount} Replies)","viewFullDiscussion@board:BLOG":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:TKB":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:IDEA":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:OCCASION":"View Full Discussion ({repliesCount} Comments)","showParents@board:FORUM":"Show Parent Replies","showParents@board:BLOG":"Show Parent Comments","showParents@board:TKB":"Show Parent Comments","showParents@board:IDEA":"Show Parent Comments","showParents@board:OCCASION":"Show Parent Comments"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1734449632000","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1734449632000","value":{"title":"Query Handler"},"localOverride":false},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:373710"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":true,"useNodeHoverCard":true,"usePreviewSubjectModal":false,"useMessageStatus":false}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1734449632000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1734449632000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1734449632000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1734449632000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1734449632000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1734449632000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1734449632000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1734449632000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1734449632000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolutionList-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolutionList-1734449632000","value":{"emptyDescription":"No has been message solutions yet"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeView/NodeViewCard-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeView/NodeViewCard-1734449632000","value":{"title":"{nodeTitle} ","creationDate":"Created: {creationDate}","ownedBy":"Owned by: {owners}{text}","showOwnerListText":", and {ownersCount} more","unreadCount":"{count} unread","nodeViewDrawerBtn":"Node view drawer for {place}","drawerActionTooltip":"Show category children"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1734449632000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1734449632000","value":{"loadMore":"Show More"},"localOverride":false},"User:user:1261178":{"__typename":"User","id":"user:1261178","deleted":false,"uid":1261178,"login":"young0886","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-02-07T10:33:12.094-08:00"}},"ForumReplyMessage:message:395509":{"__typename":"ForumReplyMessage","uid":395509,"id":"message:395509","revisionNum":1,"author":{"__ref":"User:user:1261178"},"readOnly":true},"ModerationData:moderation_data:395952":{"__typename":"ModerationData","id":"moderation_data:395952","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:395952":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1222703"},"id":"message:395952","revisionNum":1,"uid":395952,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:395509"},"conversation":{"__ref":"Conversation:conversation:373710"},"subject":"Re: Desktop application is blank when opened","moderationData":{"__ref":"ModerationData:moderation_data:395952"},"body":"
My issue is resovled. I was on Windows 10 version 1809. When I updated to 1903 (I am now on 1909) it worked. I thought auto update would have handled the new version install but it did not.
I did have an issue with PowerPoint crashing after the update. I had to uninstall a program I use to use my iPad as a second screen (Duet) and then redo the update. They all get a long now.
Regards, Ed
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2020-02-10T12:38:44.113-08:00","lastPublishTime":"2020-02-10T12:38:44.113-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4087},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:373710/message:395952","customFields":[]},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"ModerationData:moderation_data:374735":{"__typename":"ModerationData","id":"moderation_data:374735","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:374731":{"__typename":"ModerationData","id":"moderation_data:374731","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:374726":{"__typename":"ModerationData","id":"moderation_data:374726","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:374603":{"__typename":"ModerationData","id":"moderation_data:374603","status":"APPROVED","rejectReason":null},"ModerationData:moderation_data:373715":{"__typename":"ModerationData","id":"moderation_data:373715","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:373715":{"__typename":"ForumReplyMessage","id":"message:373715","revisionNum":1,"uid":373715,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:373710"},"subject":"Re: Desktop application is blank when opened","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:373715"},"body":"
The content missing from the setup window is normally fetched from an online source and when the content fails to display, it usually means that the connection to our server is being blocked or interrupted.
Pro hint: Use the offline installer of our latest, stable build upon re-installing whenever possible as it doesn't need to download anything during the install process, so it should complete successfully. You can find that below:
The content missing from the setup window is normally fetched from an online source and when the content fails to display, it usually means that the connection to our server is being blocked or interrupted.
Pro hint: Use the offline installer of our latest, stable build upon re-installing whenever possible as it doesn't need to download anything during the install process, so it should complete successfully. You can find that below:
","author":{"__ref":"User:user:364291"},"isEscalated":null},"ForumReplyMessage:message:374603":{"__typename":"ForumReplyMessage","id":"message:374603","revisionNum":1,"uid":374603,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:373710"},"subject":"Re: Desktop application is blank when opened","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:374603"},"body":"
Thanks for the suggestions Walter. Unfortunately they did not work. I disabled the virus software and firewall. (Dropbox was and is an allowed program.) I uninstalled and tried to setup with your link. Now I cannot sync files. (I could beforre so I thought that meant I had a connection.) When I click on the icon on the bar, it says I must connect an account. However, when I try I get:
I will uninstall and reinstall with the desktop installer so I can sync my files to access them.
I appreciate your help.
Ed
","body@stringLength":"996","rawBody":"
Thanks for the suggestions Walter. Unfortunately they did not work. I disabled the virus software and firewall. (Dropbox was and is an allowed program.) I uninstalled and tried to setup with your link. Now I cannot sync files. (I could beforre so I thought that meant I had a connection.) When I click on the icon on the bar, it says I must connect an account. However, when I try I get:
I will uninstall and reinstall with the desktop installer so I can sync my files to access them.
I appreciate your help.
Ed
","author":{"__ref":"User:user:1222703"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:373715"}},"ForumReplyMessage:message:374726":{"__typename":"ForumReplyMessage","id":"message:374726","revisionNum":1,"uid":374726,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:373710"},"subject":"Re: Desktop application is blank when opened","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:374726"},"body":"
Thanks for the additional info Ed!
\n
If it's not too much to ask, I was wondering if you're still having this issue after re-installing our software on the affected device so please keep me posted on your progress.
If it's not too much to ask, I was wondering if you're still having this issue after re-installing our software on the affected device so please keep me posted on your progress.
\n
Happy Monday !
","author":{"__ref":"User:user:364291"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:374603"}},"ForumReplyMessage:message:374731":{"__typename":"ForumReplyMessage","id":"message:374731","revisionNum":1,"uid":374731,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:373710"},"subject":"Re: Desktop application is blank when opened","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:374731"},"body":"
Hi:
Now I cannot sync to my computer, whether I load the software from the link you gave me or using the download and update method. Prior to my reinstall, the system was syncing.
Both give the same dialogue and shown above.
It is looking for me to login but I just get a blank.
Ed
","body@stringLength":"318","rawBody":"
Hi:
Now I cannot sync to my computer, whether I load the software from the link you gave me or using the download and update method. Prior to my reinstall, the system was syncing.
Both give the same dialogue and shown above.
It is looking for me to login but I just get a blank.
Ed
","author":{"__ref":"User:user:1222703"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:374726"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":9},"Revision:revision:374735_1":{"__typename":"Revision","id":"revision:374735_1","lastEditTime":"2019-10-28T03:35:26.201-07:00"},"QueryVariables:ReplyList:message:374735:1":{"__typename":"QueryVariables","id":"ReplyList:message:374735:1","value":{"id":"message:374735","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1734449632000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1734449632000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1734449632000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1734449632000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1734449632000","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1734449632000","value":{"description":"{description}"},"localOverride":false},"ModerationData:moderation_data:374782":{"__typename":"ModerationData","id":"moderation_data:374782","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:374782":{"__typename":"ForumReplyMessage","uid":374782,"id":"message:374782","revisionNum":1,"author":{"__ref":"User:user:1222703"},"readOnly":true,"repliesCount":7,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:374735"},"conversation":{"__ref":"Conversation:conversation:373710"},"subject":"Re: Desktop application is blank when opened","moderationData":{"__ref":"ModerationData:moderation_data:374782"},"body":"
Hi Walter
It is still not working.
There are no outstanding updates.
I tried the clean advanced install. I could not click on the icon, so I used task manager to end all Dropbox processes. There were no folders in any of the folders listed.
It took me back to the same blank Set Up Dropbox dialogue box as pictured above.
I appreciate all your work to help me.
Ed
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2019-10-28T06:46:38.616-07:00","lastPublishTime":"2019-10-28T06:46:38.616-07:00","metrics":{"__typename":"MessageMetrics","views":3388},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:373710/message:374782","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8M3w1MjoxfGludCwzNzUwNzIsMzc1MDcy","node":{"__ref":"ForumReplyMessage:message:375072"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:375072":{"__typename":"ModerationData","id":"moderation_data:375072","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:375072":{"__typename":"ForumReplyMessage","uid":375072,"id":"message:375072","revisionNum":1,"author":{"__ref":"User:user:364291"},"readOnly":true,"repliesCount":6,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:374782"},"conversation":{"__ref":"Conversation:conversation:373710"},"subject":"Re: Desktop application is blank when opened","moderationData":{"__ref":"ModerationData:moderation_data:375072"},"body":"
Thanks for the update and sorry to hear this persists Ed.
\n
Just a side note here, you're installing the desktop app normally with admin privileges - right?
\n
As I'd like to dig a little deeper, would it be OK with you if I reached out via the email address that's associated with your Community's profile so we can investigate further?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2019-10-29T03:03:03.114-07:00","lastPublishTime":"2019-10-29T03:03:03.114-07:00","metrics":{"__typename":"MessageMetrics","views":3359},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:373710/message:375072","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MXw1MjoxfGludCwzNzUwODcsMzc1MDg3","node":{"__ref":"ForumReplyMessage:message:375087"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:375087":{"__typename":"ModerationData","id":"moderation_data:375087","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:375087":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1222703"},"id":"message:375087","revisionNum":1,"uid":375087,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:375072"},"conversation":{"__ref":"Conversation:conversation:373710"},"subject":"Re: Desktop application is blank when opened","moderationData":{"__ref":"ModerationData:moderation_data:375087"},"body":"Yes, I used run as administrator
Yes, you can email me.
Thanks Ed","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"71","kudosSumWeight":0,"repliesCount":5,"postTime":"2019-10-29T03:45:44.084-07:00","lastPublishTime":"2019-10-29T03:45:44.084-07:00","metrics":{"__typename":"MessageMetrics","views":3356},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:373710/message:375087","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1734449632000","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1734449632000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1734449632000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001016","messageSubject":"desktop-application-is-blank-when-opened","messageId":"373710","replyId":"374735"},"buildId":"OKtI0OLKuXmERTJKBVqYX","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"24.11.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}