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CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
As multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event sou...
Jay
Dropbox Staff
Dropbox Staff
This is absolutely maddening.
The "this link" referenced below leads to a page to either Open Dropbox to Get Started or Remind Me Later - both lead to my dropbox on the web. Although, I get prompted to Open Dropbox on my computer, but when I click that, it doesn't open the desktop app, it opens the gdamn file explorer!
If I click on my profile icon and click to Install Dropbox App, it takes me to the same **bleep** page.
This experience is like being stuck in groundhog's day. Support docs for dropbox are all over the place, totally disorganized and circular.
This is on Win 10. DB v 138.4.2392. My DB tray icon has a red X, doesn't seem to be syncing, and I'm getting regualr dbxsvc 281 errors.
Is it possible to still install DB over itself while still running?
Late to this, but having just upgraded from the Free version to Plus, running on W11 22H2 on a 64bit PC, I am finding the 281 error suddenly occurring frequently and clogging up my Event Viewer,
The version of Dropbox is 182.4.6427, and I've been through the rigmarole of uninstalling, reinstalling, and reinstalling over the existing installation.
I don't recall ever seeing this problem when I was running the free 5gb version, but having paid for more capacity, I now find this cropping up all the time.
It seems to be a longstanding problem, and has anyone got answers as to why and what the surefire fix for it is. I really can't keep experimentally installing etc. on the offchance that something might work.
same ver of Win 11 here, same error...
@AllanD
I got an answer back on this, which is roughly along the lines of "it's a Microsoft thing, and it's not significant for Dropbox (Para. 4 their response below)".
This is the response, and I quote from their email; quote begins:-
"I hope my email finds you well!
The file dbxsvc.exe is a component that we use as part of the Dropbox Sync Experience.
Should you not be a team user, or not sync online-only files, then this file will never start operating. It is, however, created at install for all users regardless of whether you are opted in.
Please note that the issue you are experiencing is technically the volume of times it is writing to the error log, rather than any issue indicated by the process's presence in that error log. In short, due to the way Microsoft categorizes something as report-worthy, we would expect the process to be mentioned in that log 3 times every 24 hours.
At this point, we want to reassure you that everything is working properly and that doesn't indicate a fault.
With that in mind, we understand that you may not wish to see this behavior and apologize if these entries were concerning to you.
We would not recommend attempting to disable dbxsvc.exe. Please note that updating the desktop application or re-installing it will also attempt to re-add this process.
The dbxsvc.exe service will be installed and running as long as the Dropbox desktop application is installed. It is used to either install or uninstall dbx.sys when a user chooses to opt into or out of Sync features.
Finally, If the dbxsvc.exe is not running or does not exist, the Dropbox desktop application will not be able to install dbx.sys, the minifilter to enable Sync features. The Dropbox desktop application doesn't have administrator rights to install or load the driver, these actions are preformed by the dbxsvc.exe service.
I hope this helps. Don’t hesitate to reach out if there is something else you need." :end quoteI suspect that you are a bit like me, in that we both check the Event Viewer regularly, and don't like unexplained Errors piling up in it, especially when they relate to a known process and can be pinned to timings of said process.
I guess we should be reassured by this response, but I can't say that I'm entirely happy to have dbxsvc continue to deliver this volume of errors, albeit down to a Microsoft foible.
- Nancy
Hey Foxfan100, sorry to hear the same thing is happening to you.
I had a look into our system, and I can see you've also opened a ticket with our support team.
Since they have account visibility on their end, I'd suggest continuing with them directly, and they'll look into this further. I've left them an internal note with your comments here, as well.
