We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

keithfkelly's avatar
keithfkelly
Helpful | Level 6
4 years ago

CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

As  multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event sou...
Desktop and Web
desktop app
Setting up the apps
Windows OS
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
There are some apps that prevent the Dropbox desktop application from updating as it might affect their own program, or security restrictions. The auto-updater is blocked from updating for these reasons.

Regarding the events you're seeing, we appreciate the feedback on this matter and for bringing it to our attention. 

If any other issues occur please let me know.
td47's avatar
td47
Helpful | Level 6
4 years ago

JayMy auto-updater is NOT blocked, as I see regular updates. As regards the event id 320 errors, I found an old post on this, dating back to 2017, where this is "by design"!!! Apparrently it is to do with the "Smart Sync Driver", that only business users and some premium users might have. So they designed the DbxSvc.exe to call the driver, and if no response, then they know it is not loaded, and therefore not in use.

DB developers were saying then (in 2017) that it is "by design" and that they do not intend to fix it.

Surely there is a better/smarter way to tell if the driver is active or loaded or not, rather then use a basic (seemingly crude) method that is currently coded, that triggers an error event in Windows. I would rather NOT have an event error in MY event log, that adds to the clutter already there, if it can be avoided! After all, the DriverView utility by Nir Sofer has been doing this since 2003!

Can anyone ask DB Devs if they intend to make their code Smarter, to match the Smart Sync driver, 4 years down the line??

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!