We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

gabriel_nemeth's avatar
gabriel_nemeth
Helpful | Level 6
4 years ago

Cannot establish a secure connection after dropbox update to 111.4.472

After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'. I've checked my time on my laptop, router. It's fine. I've...
Connecting
Desktop and Web
desktop app
Error Messages
Setting up the apps
Windows OS
  • Daphne's avatar
    Daphne
    4 years ago

    I've just received some news that I'd like to share with you all here!

     

    It appears that ESET has fixed the problem that was causing this error.

     

    For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.

     

    Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.

     

    Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.

     

    Let me know how it goes!

US8's avatar
US8
Helpful | Level 5
4 years ago

Hi, 
After update to ver. 111 I have this error :
Can't establish secure connection. Make Sure the Date and Time of Your Computer Are Set Correctly.

I tried almost everything:
No proxy 
Disable my eset and allow ports.
Checked and updateing my date and time even from microsoft servers (win 7.) and in Dropbox settings same time zone

One thing did the job "for now" is to install old ver. 100 from July.  But it seems to update automatically.
Can Dropbox supoort please fix the problem with all new ver. ?
Thanks

  • atypicalv's avatar
    atypicalv
    New member | Level 2
    4 years ago

    I have the same problem, Win 7

    • US8's avatar
      US8
      Helpful | Level 5
      4 years ago

      Did you try this (before my previous post)? Link
      I have eset, but for now I don't want to mass things up.
      atypicalv

      • atypicalv's avatar
        atypicalv
        New member | Level 2
        4 years ago

        @USB  Thanks for the link! Have ESET and that workaround did the trick :slight_smile:

    • US8's avatar
      US8
      Helpful | Level 5
      4 years ago

      What I did for now removed the new ver. 111 and instaled the 100 ver.
      But you have to force it not update by delete or even make a copy of "Update" folder and then rename or delete it . Becuase it keeps update it to 111. (For me and others this a temporary (future) solution)

      I wish someone in Dropbox will fix it , I know this problems happend long time ago and it keeps happens again and again.
      I also install in in my other laptop win windows 10  there it seems to be working good so far (few hours only)

      For me it helped as a permanent fix - Link
      Thanks @bioman

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!