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gabriel_nemeth's avatar
gabriel_nemeth
Helpful | Level 6
4 years ago

Cannot establish a secure connection after dropbox update to 111.4.472

After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'. I've checked my time on my laptop, router. It's fine. I've...
Connecting
Desktop and Web
desktop app
Error Messages
Setting up the apps
Windows OS
  • Daphne's avatar
    Daphne
    4 years ago

    I've just received some news that I'd like to share with you all here!

     

    It appears that ESET has fixed the problem that was causing this error.

     

    For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.

     

    Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.

     

    Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.

     

    Let me know how it goes!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Thanks for all your posts here, happy to see you all helping out those new to the thread too!

 

If you haven't already, Francisgo, butnothing and ifigares, please try installing the latest beta version from here, to see if that does the trick.

 

If not, please let me know if you happen to be running ESET on your device too.

 

Herman66, Ik heb je bericht hier ook verplaatst, omdat je hetzelfde probleem ondervindt. Probeer de bètaversie van de app vanaf hier en laat me weten of dat helpt.

 

(@Herman66,I also moved your post here, as you're having the same issue. Please try the beta version of the app from here, and let me know if that helps.)

 

Donna7752, this will only take affect on the computer that's having the issue, it won't make any changes to the other devices.

 

As always, I'm here if you have any questions!

Donna7752's avatar
Donna7752
Helpful | Level 5
4 years ago

Thanks a lot, Daphne.

 

I haven't attempted the Beta version yet, but I do have ESET NOD 32 installed. Is there something I can do to correct whatever this antivirus may be doing to block connection to DB?

 

Also: will this problem be corrected in the next release and how long will it be before it comes out? Having DB working on other devices means It's not totally urgent for me.

 

 

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