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Forum Discussion
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've...
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
been using Dropbox for 10 yrs without issue. yesterday i get a message saying "Cant establish a secure internet connection. ive tried everything i have found online from previous posts, including shutting off my antivirus and firewall completely, but there is no luck. i use my dropbox daily so i need this working. i also cant find any option to create a ticket, only help within the community.
hopefully someone can help. thanks in advance.
- Jay
Dropbox Staff
Hi asuss06, thanks for your message!
What security software are you running on your device, and is it up to date?
Any other info or screenshots would be helpful!
Im using ESET NOD32 antivirus and its all up to date. i fiddled with the clock as well b/c i saw other sites saying that the time might be off. the firewall is Windows Defender. let me know what you might like a screenshot of and ill send you anything you want.
