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Forum Discussion

gabriel_nemeth's avatar
gabriel_nemeth
Helpful | Level 6
4 years ago

Cannot establish a secure connection after dropbox update to 111.4.472

After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'. I've checked my time on my laptop, router. It's fine. I've...
Connecting
Desktop and Web
desktop app
Error Messages
Setting up the apps
Windows OS
  • Daphne's avatar
    Daphne
    4 years ago

    I've just received some news that I'd like to share with you all here!

     

    It appears that ESET has fixed the problem that was causing this error.

     

    For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.

     

    Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.

     

    Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.

     

    Let me know how it goes!

Fiddlevlad's avatar
Fiddlevlad
New member | Level 2

Hello there! So, I've been using Dropbox for years now, got myself a new computer, dropbox was working just fine for months until suddenly I started getting the infamous "can't establish a secure internet connection" problem. Didn't change anything, didn't install any new programs, disabled proxy, made sure all firewalls/antiviruses had Dropbox listed as exception, tried reinstalling, so far nothing has worked. Every time I restart Dropbox it also tells me my computer is offline (which it isn't). Help!

 

 

trollu's avatar
trollu
New member | Level 2
4 years ago

Same here, please share if any solution will shown.

    • wilson576's avatar
      wilson576
      New member | Level 2
      4 years ago

      I can confirm that the beta version solves it, however, it completely messed up my files due to a syncronization error and I have to reupload basically everything from an archive that I have thankfully made as soon as the problem started.

    • ms115's avatar
      ms115
      New member | Level 2
      4 years ago

      +1 for me on this issue, destop windows 10 only.

       

      Also, +1 to the beta build linked above -- that fixed my issue. 

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