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axe's avatar
axe
Helpful | Level 5
2 years ago

Can't sign in to Dropbox app on Mac despite correct password

I am trying to connect to a Dropbox Team account on a MacBook Air running macOS Mojave. There is already a private Dropbox account which works correctly on the computer. When I try to sign in to the ...
dropbox business
axe's avatar
axe
Helpful | Level 5

axe's avatar
axe
Helpful | Level 5
12 months ago

Then it will stay like this for a long time - many minutes. Eventually the window disappears but I am still not signed in to the Team account, although the computer then appears as linked on dropbox.com

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for the info. Could you check to see how many devices you have currently connected on your account from this page? If you could also see this info for your personal account as well, that would help.

    • axe's avatar
      axe
      Helpful | Level 5
      12 months ago

      For the business account one device is listed, this MacBook Air computer (despite the Dropbox app reporting the computer as not signed in).

       

      For the personal account there are two devices. This computer and a smartphone (Android).

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks for this info, axe! Our team is currently looking into this, and they’ll update you as soon as possible in this thread.

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