Can't open the Dropbox desktop application on Mac OS 13.4
Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
Thank you for reaching out to us about this. We have identified an issuewiththeDropbox desktopapplication alpha build that was released on June 15th,which causedthe client to fail to load correctly on start-up.Our team have now resolvedthis issue.
If you have noticed that your Dropbox application has stoppedrunning as intended,pleasevisitdropbox.com/installto install the latest version.If you are on the latest version, please restart your device.
Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases andwould like tocontinue receiving early releases,please followthese steps.
We apologize forthe disruption this caused your workflows.If you have questions or concerns, pleaselet us know.
Did you initially install the app using this link? Did it crash immediately when you tried to open it?
Also, was it a silent crash, or did it give you an error? If you could recall the version that you installed, which caused the crash feel free to let me know.
Yes, I used the link you posted. Some observations, it seemed to take a long time to install. You click the DB icon and wait, and finally, prompt to install. Second, it would crash silently without an error. The icon on top would disappear, and in the Activity Monitor app, it would say not responding in red. I tried several versions from this page, even a beta version.
I have a M1 Max MacBook Pro running 13.4. I am experiencing the same silent crash. I am constantly reinstalling DB to try to get DB to function again. It functions from a few seconds to a few minutes. I see the same “not responding” note on Activity Monitor. This issues seems to have come up very recently like yesterday or today.
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Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...","body@stringLength":"1143","rawBody":"
Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns without crashing. I am a paying customer of DB. Tried running the adv reinstall (https://help.dropbox.com/installs/advanced-reinstall), and it installed the Intel version. Which is seems stable. Ideally, I would like to run DB natively. Open to suggestions and ideas.
Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns without crashing. I am a paying customer of DB. Tried running the adv reinstall (https://help.dropbox.com/installs/advanced-reinstall), and it installed the Intel version. Which is seems stable. Ideally, I would like to run DB natively. Open to suggestions and ideas.
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OS: Apple Ventura 13.4
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M2 Proc
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Excellent.
Yes, I used the link you posted. Some observations, it seemed to take a long time to install. You click the DB icon and wait, and finally, prompt to install. Second, it would crash silently without an error. The icon on top would disappear, and in the Activity Monitor app, it would say not responding in red. I tried several versions from this page, even a beta version.
All of them would crash. I might have spoken too soon; the intel version died. Keep in mind this is a brand-new Mac, if that means anything. 🙂
","body@stringLength":"831","rawBody":"
Excellent.
Yes, I used the link you posted. Some observations, it seemed to take a long time to install. You click the DB icon and wait, and finally, prompt to install. Second, it would crash silently without an error. The icon on top would disappear, and in the Activity Monitor app, it would say not responding in red. I tried several versions from this page, even a beta version.
All of them would crash. I might have spoken too soon; the intel version died. Keep in mind this is a brand-new Mac, if that means anything. 🙂
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Hi everyone,
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\n
Thank you for reaching out to us about this. We have identified an issuewiththeDropbox desktopapplication alpha build that was released on June 15th,which causedthe client to fail to load correctly on start-up.Our team have now resolvedthis issue.
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If you have noticed that your Dropbox application has stoppedrunning as intended,pleasevisitdropbox.com/installto install the latest version.If you are on the latest version, please restart your device.
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Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases andwould like tocontinue receiving early releases,please followthese steps.
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We apologize forthe disruption this caused your workflows.If you have questions or concerns, pleaselet us know.
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Thank you.
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"238","postTime":"2023-06-23T12:09:11.564-07:00","lastPublishTime":"2023-06-23T12:09:11.564-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":13279},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:692042/message:694021","customFields":[]},"ModerationData:moderation_data:692051":{"__typename":"ModerationData","id":"moderation_data:692051","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:692049":{"__typename":"ModerationData","id":"moderation_data:692049","status":"APPROVED","rejectReason":null},"User:user:1148275":{"__typename":"User","id":"user:1148275","login":"Megan","uid":1148275,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":17058,"biography":null,"topicsCount":0,"kudosReceivedCount":1347,"kudosGivenCount":6,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":604},"ForumReplyMessage:message:692049":{"__typename":"ForumReplyMessage","id":"message:692049","revisionNum":1,"uid":692049,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:692042"},"subject":"Re: Can't open the Dropbox desktop application on Mac OS 13.4","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:692049"},"body":"
Did you initially install the app using this link? Did it crash immediately when you tried to open it?
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Also, was it a silent crash, or did it give you an error? If you could recall the version that you installed, which caused the crash feel free to let me know.
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Keep me updated, and we'll take it from there!
","body@stringLength":"826","rawBody":"
Hi , let's jump right into this!
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Did you initially install the app using this link? Did it crash immediately when you tried to open it?
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Also, was it a silent crash, or did it give you an error? If you could recall the version that you installed, which caused the crash feel free to let me know.
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Keep me updated, and we'll take it from there!
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