Can't open the Dropbox app on Macbook Pro OS 14.5. When I click, it does nothing.

[joshuaelectric]

Hello, after a recent repair on my macbook pro - my Dropbox Desktop App was gone, so reinstalled it and when i click on it does nothing. Doesn't open, and the Sync option is gone and it disappeared from my side-bar.  thanks for your assistance!

[Jay]

Hi @ken_804, I've sent you an email, please could you reply to it when you get a chance!

[joshuaelectric]

Thanks @Jay , i thought this was contacting dropbox directly. Can you please let me know how to do that?  thanks - Joshua

[Nancy]

Hey again, Joshua! You can see all support options, according to your plan, at this page.

[ken_804]

So I started off with the case of the disappearing black Dropbox icon from my Sonoma 14.5 menu bar.  Then I was told to do an advanced reinstall.  That didn't work.  Then I was told to create a new profile on my MacBook Pro (which I reluctantly did) and download Dropbox and transfer a few test files over to the new profile.  If the black icon appeared, I was told it must be some sort of misconfiguration on the original profile and was beyond the scope of Dropbox support.  Fine.  So I was I told to just use the new profile from here on in.  Guess what?  The black icon has now disappeared from the new profile.  This is not a Dropbox problem?  Give me a break.  Dropbox has a Sonoma 14.5 compatility problem.