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peterjj12346's avatar
peterjj12346
Explorer | Level 4
8 years ago

Can't move my Dropbox folder to another drive

I have a Mac Pro running 10.11.6. I have five internal drives in my Mac Pro, all traditional Mac OS Journaled (etc.). I'm retiring one of my internal drives, one that my Dropbox files are stored on, ...
Desktop and Web
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago

    Hey peterjj12346, 

     

    Thanks for the swift reply! 

     

    I was able to locate your open request and I can see that a colleague has followed-up, asking more details on the case, so that you proceed to resolution. Please check your inbox for their message and let me know if you can't find their reply. 

     

    Cheers, 

    JaneA

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
Hey peterjj12346, welcome to our forum! 
 
Yeah, the manual copy method of the Dropbox folder is not the ideal way to go. We should be able to get this done using the built-in function in our app’s preferences. 
 
On that note, I would first suggest that you check to see that you’re running the latest stable version of our desktop app (currently numbered 27.4.22 - available here http://bit.ly/2qYqBir ).
 
Other things you can check are folder and destination permissions, and to make sure that no files in your Dropbox folder are in use by other apps. Take a look here https://help.dropbox.com/desktop-web/move-dropbox-folder for more information. 
 
If you’re still having the issue, I suggest writing in to our support team at https://www.dropbox.com/support so one of our agents can further troubleshoot with you.
 
Let me know how this works out. If you do end up submitting a support ticket, you can tell me the ticket number, and I’ll make sure someone gets on it right away! 
 
Thanks
peterjj12346's avatar
peterjj12346
Explorer | Level 4
8 years ago

Yes, I'm using v27.4.22.

 

I would check the permissions stuff, but I don't know the location of all those invisible files. (The current location of my Dropbox is NOT the default.) I can change the location of the Dropbox folder, but don't know the location of everything else.

 

I tried to send this into tech support, but every time I do, I fill out the form, click Submit, and it leads me to the Dropbox Help home page, with no acknowledgement that my tech request is received. I tried this in both Safari and Chrome -- same result. If it was successfully received, I didn't receive any acknowledgement (like a support ticket number, e-mail, etc.)

 

Tried it about 5 times...

 

Thanks for your reply and help!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey peterjj12346, 

     

    Thanks for the swift reply! 

     

    I was able to locate your open request and I can see that a colleague has followed-up, asking more details on the case, so that you proceed to resolution. Please check your inbox for their message and let me know if you can't find their reply. 

     

    Cheers, 

    JaneA

    • peterjj12346's avatar
      peterjj12346
      Explorer | Level 4
      8 years ago

      I see it, thanks. I'll follow up there with the requested info. Thanks!

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
         
        Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT
         
        Thank you!

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