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Lesley05's avatar
Lesley05
Explorer | Level 4
7 months ago

Backed up PC files no longer appearing in the app. Windows 11.

Hi, I backup a folder from my Windows 11 PC to Dropbox. The folder used to appear in the app along with the other files I keep in Dropbox. I just noticed that the backed up folder is no longer vis...
Dropbox Backup
Mobile
Mobile App
Setting up the apps
Windows OS
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Lesley05, thanks for the heads up! 

 

Would you mind checking your Backup tab online, to let me know if you have the feature enabled? 

 

As for the app's preferences, you should be able to access them by clicking the Dropbox icon in your taskbar. Then click your avatar (profile picture or initials) in the top-right corner, and then click Preferences.

 

If you visit your account on the web, are you able to see the folder there? 

Lesley05's avatar
Lesley05
Explorer | Level 4
7 months ago
Hello again Megan,
I'm away from my PC today and will check this out tomorrow evening.
(UK time)
Thanks again for your help
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey from me as well, Lesley05!

     

    We'll look forward to your update!

    • Lesley05's avatar
      Lesley05
      Explorer | Level 4
      7 months ago
      Hello Ladies!
      I couldn't see any tabs for "Backup" so I did a search for it.
      It's taken me to dropbox.com/backup/all
      where I can see my folder
      It does have "beta" in the header line
      I hope that helps
      • Lesley05's avatar
        Lesley05
        Explorer | Level 4
        7 months ago
        When I go into "Manage Backups" it just loops back to the same page

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