A badge with number '1' in my macOS Dropbox icon

[imatch]

I updated my Dropbox in macOS 4 times now but still have a number '1' in a badge on the icon. What can I do about that?

[Megan]

Hi @macmarston, thanks for that! 

The assistant tray is the one we're looking at your screenshots. Can I send you an email, in order for us to have a closer look into this? 

[macmarston]

Of course, Megan, please do. Thanks!

[Hannah]

Hey @macmarston, before we send you an email and just to confirm, you're just seeing the notification icons on the Dropbox icon, without any actual notifications, right?

Do you see any "Dropbox for macOS is now ready" notification anywhere?

[macmarston]

Hi Hannah,

Correct, I am seeing the notifications icon on the Dropbox menu bar icon, but there are no notifications (I see "all quiet for now"). I don't see a "Dropbox for macOS is now ready" notification anywhere.

Thank you!

Best wishes,

Mac

[Nancy]

Hey Mac, hope you don't mind me jump in here.

Is it OK if we log a ticket for you, and send it over to the email address showing here?

[macmarston]

Sounds great, thank you! And, inexplicably, today my badge number dropped from "2" to "1", so... improvement? 🙂

Best wishes,

Mac

[Nancy]

Hey @macmarston! Please check your email address and reply back to my message, when you get the chance.

[macmarston]

Hi everyone,

Well, I just figured out the issue accidentally. I have two Dropbox accounts to which I’m simultaneously signed in, my work and personal ones. The notifications weren’t visible, because they were in my personal account that I very rarely use. I switched to that account, read the notifications, and the badge is gone! So this may be the issue for others.

Good luck!

Best wishes,

Mac

[Megan]

Thanks for keeping us on the loop @macmarston! 

If you need anything else, we're always around.