A badge with number '1' in my macOS Dropbox icon

[imatch]

I updated my Dropbox in macOS 4 times now but still have a number '1' in a badge on the icon. What can I do about that?

[imatch]

Great, thanks in advance and I wish you a nice holiday season

[William W.4]

Thanks Dropbox Tech Team.  I see a lot of us have this problem after updating to Ventura.

[imatch]

But it seems te be disappearing after a while. As I didn't change anything in the meantime, it must have been the Dropbox team that did so, for which I'm grateful.

[macmarston]

Hi everyone,

I have the same issue (despite there being no notifications, which are also now disabled) and tried quitting and reopening (nope), restarting (nope), and even uninstalling and reinstalling the app (still nope). In fact, deleting and reinstalling removed the red "1" and replaced it with a red "2" — and still no notifications, unread or read (just "All quiet for now")!

Any ideas?

Thanks!

Mac

[imatch]

Unfortunately I don't have a clue other than the fact that my #1 badge disappeared after a while.

Sorry for not being able to give you any better support on this.

[Megan]

Hi @macmarston, welcome to our Community!

Can you clarify a few things for me, such as your OS and the version of the Dropbox app that you have installed? 

You should be able to locate it if you hover your mouse over the little Dropbox icon, on your menu bar, next to your WiFi. Also, how long has this been going on?

Keep me posted, and we'll take it from there! 

[imatch]

Hi Megan,

iOS 13.4.1 and Dropbox 177.4.5399.

Thanks for giving a hand.

Regards,

Folke

[macmarston]

Thanks for the offer to help, Megan. 

Mac OS 13.4.1 and Dropbox 178.4.4811

The issue has been going on for about 2-3 weeks? I finally tried reinstalling yesterday, which led to the "2" instead of the "1" in the notifications badge. And then I posted.

Best wishes,

Mac

[Megan]

Thanks for the update @imatch & @macmarston!

If you could also send me a couple of screenshots of the icon, and then what you see when you click on it, and reveal your Assistant tray in the pop-up, that'd be amazing. 

[macmarston]

Hi Megan,

Sure, here are some screenshots. I don't know what the "Assistant tray" is - I can't find that. Can you clarify?

Best wishes,

Mac