Can you please let us know here with the ticket ID number of your request so that we can help?
Thank you!
Hello,
\n
Can you please let us know here with the ticket ID number of your request so that we can help?
Thank you!
Hi. Can anyone help me please I sent referral requests to my friends to increase my storage they accepted it opened new accounts and downloaded the app via the link yet it's still saying at my end they haven't installed the app and it has not provided me with the extra storage.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-07-25T06:51:00.000-07:00","lastPublishTime":"2015-07-25T06:51:00.000-07:00","metrics":{"__typename":"MessageMetrics","views":19860},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:10295/message:10298","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"291","rawBody":"Hi. Can anyone help me please I sent referral requests to my friends to increase my storage they accepted it opened new accounts and downloaded the app via the link yet it's still saying at my end they haven't installed the app and it has not provided me with the extra storage.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"189","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-07-25T18:52:53.000-07:00","lastPublishTime":"2015-07-25T18:52:53.000-07:00","metrics":{"__typename":"MessageMetrics","views":19860},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:10295/message:10299","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"211","rawBody":"They MUST install Dropbox on to a unique computer. So if they installed an APP from an APP STORE to a mobile/tablet etc. that does not qualify under the terms of the promotion.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"30","kudosSumWeight":2,"repliesCount":0,"postTime":"2015-08-01T18:36:46.000-07:00","lastPublishTime":"2015-08-01T18:36:46.000-07:00","metrics":{"__typename":"MessageMetrics","views":19866},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:10295/message:10300","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"35","rawBody":"where can i submit a ticket?
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"repliesCount":0,"postTime":"2015-08-19T22:10:58.000-07:00","lastPublishTime":"2015-08-19T22:10:58.000-07:00","metrics":{"__typename":"MessageMetrics","views":19859},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:10295/message:10302","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"263","rawBody":"Question about running out of space. Owner upgrades, paying $99/yr. File sharing member gets \"Your Dropbox is Full\" message at login. Does each file sharing member have to fork out the $99 each, or does that only apply to the owner?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:10302_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:10303":{"__typename":"ModerationData","id":"moderation_data:10303","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10303":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1972"},"id":"message:10303","revisionNum":1,"uid":10303,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:10295"},"conversation":{"__ref":"Conversation:conversation:10295"},"subject":"Re: Phone number for technical support","moderationData":{"__ref":"ModerationData:moderation_data:10303"},"body":"Does each file sharing member have to fork out the $99 each
\n\n
Yes - basically.
\nEvery person within a share needs enough quota to access the share.
\nIf the share is under the amount of data in their account, however, they wont - e.g. if they've extra space via referrals / promos etc.
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\n\n
Yes - basically.
\nEvery person within a share needs enough quota to access the share.
\nIf the share is under the amount of data in their account, however, they wont - e.g. if they've extra space via referrals / promos etc.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-09-12T17:39:23.000-07:00","lastPublishTime":"2015-09-12T17:39:23.000-07:00","metrics":{"__typename":"MessageMetrics","views":3021},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:10295/message:10305","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"333","rawBody":"I am being charged monthly for an upgraded subscription that I would like to end. When I login to my account it shows a basic plan yet every month I'm hit with a 9.99 fee from Dropbox. How do I end my subscription and the charge? Because the acct isn't showing I cannot downgrade as the instructions suggest.
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{name}"},"localOverride":false},"Revision:revision:10297_1":{"__typename":"Revision","id":"revision:10297_1","lastEditTime":"2015-01-05T16:18:43.000-08:00"},"Revision:revision:10296_1":{"__typename":"Revision","id":"revision:10296_1","lastEditTime":"2015-01-02T02:43:25.000-08:00"},"Revision:revision:10298_1":{"__typename":"Revision","id":"revision:10298_1","lastEditTime":"2015-07-25T06:51:00.000-07:00"},"Revision:revision:208687_1":{"__typename":"Revision","id":"revision:208687_1","lastEditTime":"2017-02-26T23:36:17.006-08:00"},"Revision:revision:10301_1":{"__typename":"Revision","id":"revision:10301_1","lastEditTime":"2015-08-01T19:07:31.000-07:00"},"Revision:revision:10304_1":{"__typename":"Revision","id":"revision:10304_1","lastEditTime":"2015-08-25T18:06:46.000-07:00"},"Revision:revision:10303_1":{"__typename":"Revision","id":"revision:10303_1","lastEditTime":"2015-08-19T22:15:47.000-07:00"},"Revision:revision:10302_1":{"__typename":"Revision","id":"revision:10302_1","lastEditTime":"2015-08-19T22:10:58.000-07:00"},"Revision:revision:208676_1":{"__typename":"Revision","id":"revision:208676_1","lastEditTime":"2017-02-26T22:50:25.726-08:00"},"Revision:revision:10299_1":{"__typename":"Revision","id":"revision:10299_1","lastEditTime":"2015-07-25T18:52:53.000-07:00"},"Revision:revision:10300_1":{"__typename":"Revision","id":"revision:10300_1","lastEditTime":"2015-08-01T18:36:46.000-07:00"},"Revision:revision:10305_1":{"__typename":"Revision","id":"revision:10305_1","lastEditTime":"2015-09-12T17:39:23.000-07:00"},"ModerationData:moderation_data:208688":{"__typename":"ModerationData","id":"moderation_data:208688","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:208688":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:320551"},"id":"message:208688","revisionNum":6,"uid":208688,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:10295"},"conversation":{"__ref":"Conversation:conversation:10295"},"subject":"Re: Phone number for technical support","moderationData":{"__ref":"ModerationData:moderation_data:208688"},"body":"Hello everyone,
\n\n
Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .
\n\n
Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).
\n\n
Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .
\n\n
However, for security reasons Dropbox can only provide phone tech support to admins of these teams.
\n\n
We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.
\n\n
If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.
\n\n
If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!
\n\n
Thank you!
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2017-02-26T23:45:26.524-08:00","lastPublishTime":"2017-02-27T01:07:54.925-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":18842},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:10295/message:208688","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"1723","rawBody":"Hello everyone,
\n\n
Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .
\n\n
Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).
\n\n
Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .
\n\n
However, for security reasons Dropbox can only provide phone tech support to admins of these teams.
\n\n
We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.
\n\n
If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.
\n\n
If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!
\n\n
Thank you!
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