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15.0.1）でフォルダの同期アイコンが表示されない","id":"message:802067","revisionNum":2,"repliesCount":6,"author":{"__ref":"User:user:1882324"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:107001000"},"conversation":{"__ref":"Conversation:conversation:802067"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:802067"},"body":"

MacOSを最新のSequoia（macOS 15.0.1）にアップデートしたところ、フォルダの同期アイコンが表示されなくなってしまいました。

\n

コミュニティ内の過去の質問にもあった

\n

 

\n

■PC内のdropboxを一度アンインストールし、最新版をダウンロードしてインストール・dropboxを起動

\n

■PC内のdropboxを終了しPCを再起動しdropboxを起動

\n

■PC内のdropboxを終了し「アクティビティモニタ」にてdropboxを検索し強制終了、dropboxを起動しPCを再起動

\n

■PC内のdropboxを終了し「アクティビティモニタ」にてdropboxを検索し強制終了、PCを再起動しdropboxを起動

\n

 

\n

いずれの方法でも解決できませんでした。

\n

対策方法がありましたら教えて下さい。

\n

宜しくお願いします。

","body@stringLength":"448","rawBody":"

MacOSを最新のSequoia（macOS 15.0.1）にアップデートしたところ、フォルダの同期アイコンが表示されなくなってしまいました。

\n

コミュニティ内の過去の質問にもあった

\n

 

\n

■PC内のdropboxを一度アンインストールし、最新版をダウンロードしてインストール・dropboxを起動

\n

■PC内のdropboxを終了しPCを再起動しdropboxを起動

\n

■PC内のdropboxを終了し「アクティビティモニタ」にてdropboxを検索し強制終了、dropboxを起動しPCを再起動

\n

■PC内のdropboxを終了し「アクティビティモニタ」にてdropboxを検索し強制終了、PCを再起動しdropboxを起動

\n

 

\n

いずれの方法でも解決できませんでした。

\n

対策方法がありましたら教えて下さい。

\n

宜しくお願いします。

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GLAM2012 さん、こんにちは！

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以下の手順をお試しいただけますでしょうか？

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１）メニューバーの白黒色のDropboxアイコンクリック

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２）右上の名前クリック

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３）「基本設定」クリック

\n

４）「アカウント」クリック

\n

５）「ログアウト」クリック

\n

６）FinderよりDropbox再起動

\n

 

\n

ログインいただき、同期アイコンが表示されるかご確認いただきたく存じます！

\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2024-10-21T17:13:17.252-07:00","lastPublishTime":"2024-10-21T17:13:17.252-07:00","metrics":{"__typename":"MessageMetrics","views":535},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:107007A/category:Japanese/community:mxpez29397board:107001000/message:802067/message:802354","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDgwMjQyNyw4MDI0Mjc","node":{"__ref":"ForumReplyMessage:message:802427"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"494","rawBody":"

 さん、こんにちは！

\n

 

\n

以下の手順をお試しいただけますでしょうか？

\n

 

\n

１）メニューバーの白黒色のDropboxアイコンクリック

\n

２）右上の名前クリック

\n

３）「基本設定」クリック

\n

４）「アカウント」クリック

\n

５）「ログアウト」クリック

\n

６）FinderよりDropbox再起動

\n

 

\n

ログインいただき、同期アイコンが表示されるかご確認いただきたく存じます！

\n

 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:802354_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:802427":{"__typename":"ModerationData","id":"moderation_data:802427","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:802427":{"__typename":"ForumReplyMessage","uid":802427,"id":"message:802427","revisionNum":1,"author":{"__ref":"User:user:1882324"},"readOnly":false,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:107001000"},"parent":{"__ref":"ForumReplyMessage:message:802354"},"conversation":{"__ref":"Conversation:conversation:802067"},"subject":"Re: macOS Sequoia（macOS 15.0.1）でフォルダの同期アイコンが表示されない","moderationData":{"__ref":"ModerationData:moderation_data:802427"},"body":"

お世話になっております。

ご返信ありがとうございます。

 

教えて頂いた手順で試してみましたが、変わらず同期アイコンは表示されませんでした😥

 

ちなみに現在、businessプランのトライアル版でNASからのデータ移行を行い複数アカウントでテストを行っております。今回の同期フォルダが表示されないPC（アカウント）とは別のPC（前者とは別アカウント）ではSequoia（macOS 15.0.1）にて同期アイコンはオンラン・オフライン設定共に問題なく表示されております。

 

全アカウント（PC）共に同じ内容で設定を行っているのですが･･･

 

ただ異なるのは、問題なく同期アイコンが表示されているアカウントはbusinessプランの環境設定を行う前は個人アカウントで利用させて頂いていたものになります。

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2024-10-22T00:52:53.979-07:00","lastPublishTime":"2024-10-22T00:52:53.979-07:00","metrics":{"__typename":"MessageMetrics","views":503},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:107007A/category:Japanese/community:mxpez29397board:107001000/message:802067/message:802427","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDgwMjQzMyw4MDI0MzM","node":{"__ref":"ForumReplyMessage:message:802433"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"532","rawBody":"

お世話になっております。

ご返信ありがとうございます。

 

教えて頂いた手順で試してみましたが、変わらず同期アイコンは表示されませんでした😥

 

ちなみに現在、businessプランのトライアル版でNASからのデータ移行を行い複数アカウントでテストを行っております。今回の同期フォルダが表示されないPC（アカウント）とは別のPC（前者とは別アカウント）ではSequoia（macOS 15.0.1）にて同期アイコンはオンラン・オフライン設定共に問題なく表示されております。

 

全アカウント（PC）共に同じ内容で設定を行っているのですが･･･

 

ただ異なるのは、問題なく同期アイコンが表示されているアカウントはbusinessプランの環境設定を行う前は個人アカウントで利用させて頂いていたものになります。

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:802427_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:802433":{"__typename":"ModerationData","id":"moderation_data:802433","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:802433":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1836361"},"id":"message:802433","revisionNum":1,"uid":802433,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:107001000"},"parent":{"__ref":"ForumReplyMessage:message:802427"},"conversation":{"__ref":"Conversation:conversation:802067"},"subject":"Re: macOS Sequoia（macOS 15.0.1）でフォルダの同期アイコンが表示されない","moderationData":{"__ref":"ModerationData:moderation_data:802433"},"body":"

GLAM2012 さん、

\n

その場合、

\n

この問題は、オペレーティング システムのアイコン オーバーレイとコンテキスト メニューを使用するパソコン上の他のアプリに関係がある可能性があります。

\n

 

\n

Macの場合:
この問題はサードパーティのアプリが原因である可能性があり、次の手順に従って修正できます。
1)作業内容を保存し、すべてのプログラムを終了します。
2)サードパーティのクラウド アプリ (Google Drive、OneDrive など) を完全に閉じます。
3)Dropbox を終了します。

\n

・メニュー バーの Dropbox アイコンをクリックします。
・アバター（プロフィール写真またはイニシャル）をクリックし、「Dropbox を終了」を選択します。
４)ファインダーを再起動します。

\n

５）左上の Apple ロゴをクリックし、「強制終了」を選択します。
６）「Finder」を選択し、「再起動」をクリックします。
７）Dropbox を再起動します。

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":3,"postTime":"2024-10-22T01:16:32.905-07:00","lastPublishTime":"2024-10-22T01:16:32.905-07:00","metrics":{"__typename":"MessageMetrics","views":494},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:107007A/category:Japanese/community:mxpez29397board:107001000/message:802067/message:802433","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1747","rawBody":"

 さん、

\n

その場合、

\n

この問題は、オペレーティング システムのアイコン オーバーレイとコンテキスト メニューを使用するパソコン上の他のアプリに関係がある可能性があります。

\n

 

\n

Macの場合:
この問題はサードパーティのアプリが原因である可能性があり、次の手順に従って修正できます。
1)作業内容を保存し、すべてのプログラムを終了します。
2)サードパーティのクラウド アプリ (Google Drive、OneDrive など) を完全に閉じます。
3)Dropbox を終了します。

\n

・メニュー バーの Dropbox アイコンをクリックします。
・アバター（プロフィール写真またはイニシャル）をクリックし、「Dropbox を終了」を選択します。
４)ファインダーを再起動します。

\n

５）左上の Apple ロゴをクリックし、「強制終了」を選択します。
６）「Finder」を選択し、「再起動」をクリックします。
７）Dropbox を再起動します。

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:802433_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:802067"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1743510236578","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1743510236578","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1743510236578","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1743510236578","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1743510236578","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1743510236578","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1743510236578","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1743510236578","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1743510236578","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1743510236578","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1743510236578","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolutionList-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolutionList-1743510236578","value":{"emptyDescription":"No has been message solutions yet"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1743510236578","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1743510236578","value":{"loadMore":"Show More"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeView/NodeViewCard-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeView/NodeViewCard-1743510236578","value":{"title":"{nodeTitle} ","creationDate":"Created: {creationDate}","ownedBy":"Owned by: {owners}{text}","showOwnerListText":", and {ownersCount} more","unreadCount":"{count} unread","nodeViewDrawerBtn":"Node view drawer for {place}","drawerActionTooltip":"Show category children"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1743510236578":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1743510236578","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"Revision:revision:802433_1":{"__typename":"Revision","id":"revision:802433_1","lastEditTime":"2024-10-22T01:16:32.905-07:00"},"Revision:revision:802427_1":{"__typename":"Revision","id":"revision:802427_1","lastEditTime":"2024-10-22T00:52:53.979-07:00"},"Revision:revision:802354_1":{"__typename":"Revision","id":"revision:802354_1","lastEditTime":"2024-10-21T17:13:17.252-07:00"},"ForumReplyMessage:message:802647":{"__typename":"ForumReplyMessage","uid":802647,"id":"message:802647","revisionNum":1,"author":{"__ref":"User:user:1836361"},"readOnly":false},"ModerationData:moderation_data:802722":{"__typename":"ModerationData","id":"moderation_data:802722","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:802722":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1882324"},"id":"message:802722","revisionNum":1,"uid":802722,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:107001000"},"parent":{"__ref":"ForumReplyMessage:message:802647"},"conversation":{"__ref":"Conversation:conversation:802067"},"subject":"Re: macOS Sequoia（macOS 15.0.1）でフォルダの同期アイコンが表示されない","moderationData":{"__ref":"ModerationData:moderation_data:802722"},"body":"

お世話になっております。

ご返信ありがとうございました。

 

「高度な再インストール」実行してみましたが状況は変わりませんでした。

 

https://help.dropbox.com/ja-jp/installs/advanced-reinstall

 

いろいろとご教示頂きましたが、今回は社内で設定PCが残12台待ち構えており、最新のOSとの兼ね合いもあり様々なケースの対応が懸念され対応が難しいため、今回の導入にあたっては再検討させて頂きたいと思います。いろいろとご教示頂きありがとうございました。

 

個人的にDropboxは長期にわたり利用させて頂いて大変助かっているので、今後も変わらす利用させて頂きたいと思います。

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2024-10-23T00:58:54.556-07:00","lastPublishTime":"2024-10-23T00:58:54.556-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":598},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:107007A/category:Japanese/community:mxpez29397board:107001000/message:802067/message:802722","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"511","rawBody":"

お世話になっております。

ご返信ありがとうございました。

 

「高度な再インストール」実行してみましたが状況は変わりませんでした。

 

https://help.dropbox.com/ja-jp/installs/advanced-reinstall

 

いろいろとご教示頂きましたが、今回は社内で設定PCが残12台待ち構えており、最新のOSとの兼ね合いもあり様々なケースの対応が懸念され対応が難しいため、今回の導入にあたっては再検討させて頂きたいと思います。いろいろとご教示頂きありがとうございました。

 

個人的にDropboxは長期にわたり利用させて頂いて大変助かっているので、今後も変わらす利用させて頂きたいと思います。

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