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Mac版デスクトップアプリでログイン画面起動後、正しいメールアドレスと正しいパスワードを入力、ログインしても起動せず、落ちた後、再びログイン画面が現れる。   一旦、ログインは成功したかに見えるので何らアラートは出ません。メニューバーのDropboxアイコンをクリックするもウィンドウには開始中と一瞬現れ落ちます。当然その際は、グレート色のアイコンは消失します。しかし、突然、メニュバー上のアイ...","body@stringLength":"495","rawBody":"

Mac版デスクトップアプリでログイン画面起動後、正しいメールアドレスと正しいパスワードを入力、ログインしても起動せず、落ちた後、再びログイン画面が現れる。

 

一旦、ログインは成功したかに見えるので何らアラートは出ません。メニューバーのDropboxアイコンをクリックするもウィンドウには開始中と一瞬現れ落ちます。当然その際は、グレート色のアイコンは消失します。しかし、突然、メニュバー上のアイコンがグレー色の状態で表示され、ログインを促す画面が再び現れる状態です。その後は件の繰り返しです....。

 

Mac OSも最新バージョン 11.3.1をインストール済み、dropboxアプリも再インストール済み、ハードディスクも容量は500G空き有り、何が問題なのでしょうか？

 

ちなみに、当然、PC上に見えDoropBoxフォルダ内は、当然、ファイルは更新されずでいます。

 

業務効率最悪。客先損失賠償もの。誰か助けてください....。

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アドバイスありがとうございます。ご指摘くださった方法は既に試しているのですが...未だ解決できずにおり、既に数百のファイルの更新がされない状況でとても不安です。サポートに連絡するも、改めて解決策を提示するとコメント以降、2週間以上何の音沙汰もありません。

","body@stringLength":"134","rawBody":"

アドバイスありがとうございます。ご指摘くださった方法は既に試しているのですが...未だ解決できずにおり、既に数百のファイルの更新がされない状況でとても不安です。サポートに連絡するも、改めて解決策を提示するとコメント以降、2週間以上何の音沙汰もありません。

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AI8 さん、こんにちは！

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アプリの機能の不具合が、通常の再インストールで解決しない場合、高度な再インストールで解決するかを試してみてください。

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あとはもしセキュリティ系のソフトやファイアウォールを利用されている場合は、それらを無効化したり、終了することで状況が改善するかを確認してみてください。

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もし状況が継続する場合はDropboxサポートへお問い合わせください\":envelope:\"

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2021-05-28T04:13:06.030-07:00","lastPublishTime":"2021-05-28T04:13:06.030-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":644},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:107007A/category:Japanese/community:mxpez29397board:107001000/message:520536/message:523200","readOnly":true,"editFrozen":false,"body@stringLength":"841","rawBody":"

 さん、こんにちは！

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\n

アプリの機能の不具合が、通常の再インストールで解決しない場合、高度な再インストールで解決するかを試してみてください。

\n

あとはもしセキュリティ系のソフトやファイアウォールを利用されている場合は、それらを無効化したり、終了することで状況が改善するかを確認してみてください。

\n

 

\n

もし状況が継続する場合はDropboxサポートへお問い合わせください

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