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Forum Discussion

kanri

Explorer | Level 4

2 years ago

Solved

ファイルを全削除したにも関わらず、空き容量不足でエラーが出ている

先日、有料プラン(2TB)をキャンセルし、無料プラン(無料追加分を含め容量6.38GB)へ移りました。

そのタイミングで、ブラウザでDropbox⇒ホーム⇒「すべてのファイル」および「共有済み」から全データを削除し、その後「削除したファイル」のデータも全て削除しました。(削除の際、念の為開始日を選択可能な一番古い日付にセットしたりフィルタをリセットしても何も出て来ない状態です)

しかしながら、どちらも空っぽな状態にもかかわらずブラウザのDropboxページの左下に「空き容量が不足しています-27.5GBを使用済みです」と表示されており、現在Dropboxに何もアップロードする事が出来ない状態です。

デスクトップPCにインストールしていたDropboxアプリのフォルダ内も隠しファイルの「.dropbox.cache」を含めて容量は217バイトである為、見る限り内部にデータは残っていなさそうな状態です。

ログアウト⇒再ログイン、Dropboxアプリの再インストールも試しましたが状況が変わりません。

後は何をすれば無料プランの6.38GBが使用出来るようになりますでしょうか？

※下記はDropboxをブラウザで開いた際の画面です

https://drive.google.com/file/d/1mc27YZAky_u52y5ctH71BgyDqIw4R86B/view?usp=sharing

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Tamanho máximo dos arquivos","moderationData":{"__ref":"ModerationData:moderation_data:265720"},"body":"Olá raszytko,

Seja bem vindo(a) ao fórum do Dropbox!

Neste caso, o melhor método para envio de arquivos seria o aplicativo do Dropbox para desktop, onde você pode lidar com arquivos e pastas de qualquer tamanho e em qualquer quantidade.

O uploader do site do Dropbox tem um limite de 20 GB por arquivo enviado (independente do plano que você utilize) e não permite o envio de pastas, apenas seleções de arquivos. Para pastas ou arquivos maiores, você precisa usar o aplicativo do Dropbox para desktop.

Esperamos que essa informação seja útil!

Atenciosamente,
Bruna","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-02-19T14:58:11.742-08:00","lastPublishTime":"2018-02-19T14:58:11.742-08:00","metrics":{"__typename":"MessageMetrics","views":1937},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:105007A/category:Portuguese/community:mxpez29397board:105001000/message:265674/message:265720","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDI2NTcyMSwyNjU3MjE","node":{"__ref":"ForumReplyMessage:message:265721"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:265721":{"__typename":"ModerationData","id":"moderation_data:265721","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:265721":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:621366"},"id":"message:265721","revisionNum":1,"uid":265721,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:105001000"},"parent":{"__ref":"ForumReplyMessage:message:265720"},"conversation":{"__ref":"Conversation:conversation:265674"},"subject":"Re: Tamanho máximo dos arquivos","moderationData":{"__ref":"ModerationData:moderation_data:265721"},"body":"

Ajudou sim, obrigado.

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