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Explorer | Level 3

4 years ago

Não consigo excluir pasta

Fui trocar de notebook e com medo de perder os arquivos de backup copiei as pastas Desktop, Documentos e Downloads de dentro da pasta do backup para a pasta principal. Agora não consigo remover de forma alguma essas pastas da área principal do Dropbox.

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Olá guilhermethomedesign , bem-vindo à Comunidade do Dropbox!

Pelo o que entendo gostaria de eliminar a pasta de backup \"My PC/My Mac\"?

Para conseguir eliminar esta pasta de sua conta, é necessário desativar o recurso de backup. Veja aqui como desativar o recurso.

Se precisar de mais ajuda estamos à disposição. Boa tarde!

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Olá , bem-vindo à Comunidade do Dropbox!

Pelo o que entendo gostaria de eliminar a pasta de backup \"My PC/My Mac\"?

Para conseguir eliminar esta pasta de sua conta, é necessário desativar o recurso de backup. Veja aqui como desativar o recurso.

Se precisar de mais ajuda estamos à disposição. Boa tarde!

Infelizmente não se trata disso. Eu havia copiado os arquivos de dentro da pasta de backup e colado eles na parte principal, então não tem como desabilitar o backup pois se o fizesse excluiria apenas o backup e não os arquivos que copiei para a pasta principal.

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Sempre achei o Dropbox das nuvens disponíveis no mercado a melhor. Até o dia em que finalmente decidi usar como nuvem principal. Assinei e até então tudo certo, mas ainda sim permaneci no one drive pois vai que dá errado.

Precisei trocar de notebook com a minha esposa e para isso formatei ambos, após a formatação copiei as pastas de dentro do backup para a pasta principal assim quando fizesse o backup na instalação nova teria os mesmo arquivos. Agora que preciso excluí-las da pasta principal simplesmente o botão de excluir não aparece.

Pensei comigo \"vou ver algum artigo que me ajude a excluir.\" o artigo só dizia para desabilitar o backup que a pasta ficaria disponível para excluir, e isso não funcionou.

\"Vou ver se o suporte no chat em tempo real me ajuda\". Pasme o suporte no chat em tempo real disse a mesma coisa no qual o artigo já falava ele teria que passar para uma equipe especializada.

Já estou a uma semana tentando resolver esse problema e só recebo e-maisl informando que preciso desabilitar o backup para conseguir excluir a pasta e estou sempre respondendo que isso não funciona.

Sinceramente, esperava mais do dropbox. Serviço de nuvem bom, porém com um suporte péssimo para correção de bugs ou simplesmente excluir umas pastas. Infelizmente já estou começando a me arrepender de ter assinado o serviço.

Continuo no aguardo de alguma solução ou continuarei reclamando não só aqui mais em outros canais.

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Pensei comigo \"vou ver algum artigo que me ajude a excluir.\" o artigo só dizia para desabilitar o backup que a pasta ficaria disponível para excluir, e isso não funcionou.

\"Vou ver se o suporte no chat em tempo real me ajuda\". Pasme o suporte no chat em tempo real disse a mesma coisa no qual o artigo já falava ele teria que passar para uma equipe especializada.

Existe um bug em algumas pastas no Dropbox mas o suporte para não estar interessado em resolver.

O bug consiste no seguinte, se você na pasta de um backup e copia as pastas desktop, downloads e documentos para fora do backup nunca mais conseguirá excluí-las e nem movê-las, elas meio que herdam a não exclusão do backup.

O pior é que se vc chamar no suporte vira um ping pong, o suporte diz que vai passar pra alguém \"especializado\" e esse alguém vai te mandar um e-mail com o link do artigo de como desativar um backup o que não vai adiantar nada pois por mais que vc exclua o backup as pastas desktop, documentos e downloados continuarão lá sem poder ser excluídas.

Fosse um serviço gratuito blz, até iria pra outra nuvem, mas não é algo que foi pago pro suporte \"especializado\" demorar quase 3 dias para responder depois de vc implorar uma resposta.

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Existe um bug em algumas pastas no Dropbox mas o suporte para não estar interessado em resolver.

Fosse um serviço gratuito blz, até iria pra outra nuvem, mas não é algo que foi pago pro suporte \"especializado\" demorar quase 3 dias para responder depois de vc implorar uma resposta.

A mais de uma semana venho tentando resolver sem sucesso o seguinte e simples erro: Excluir pastas indesejadas.

Tudo bem que até faz um pouco de sentido o fato de você não conseguir excluir um backup, mas uma ferramenta que é considerada um dos melhores serviços de nuvem e simplesmente por ser pago deveria ter um suporte mais ágil para resolver esse tipo de questão.

O que ocorre é que se você copiar a pasta desktop, documents e downloads de dentro do backup e colar em qualquer outro lugar essas pastas nunca mais poderão ser excluídas ou renomeadas. E pasme, pelo que entendi nem a equipe do Dropbox sabe resolver isso ainda pois já tentei resolver isso falando com brasileiro e americanos no chat e via e-mails e até agora o que fizeram foi me enviar artigos de como desabilitar um backup. Que por via das dúvidas tbm já tentei desabilitar a mesmo assim essas pastas ainda não podem ser excluídas. Hoje a enviei um vídeo da minha tela para um atendente que até não me retornou. Infelizmente é complicado pagar um por um serviço com suporte péssimo e demorado. De que adianta ter 13 milhões de assinantes e não conseguir prestar devidamente o suporte para esses.

Continuarei aguardando uma solução para o problema de simplesmente \"Excluir uma pasta\".

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A mais de uma semana venho tentando resolver sem sucesso o seguinte e simples erro: Excluir pastas indesejadas.

Continuarei aguardando uma solução para o problema de simplesmente \"Excluir uma pasta\".

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Já vai fazer quase duas semanas que tento resolver com o suporte que se diz especialista um problema simples de exclusão de pastas, já sugeriram diversos arquivos, pediram screencast e agora responderam \"mova as pastas para os lugares de onde elas eram e desabilite o backup\" só que a Violet (especialista) nem se deu ao trabalho de ver que no vídeo não aparece a opção de transferir nas pastas.

NÃO DÁ EXCLUIR, NÃO DÁ PRA TRANSFERIR. NÃO DÁ PRA FAZER NADA.

Esperava mais de vcs Dropbox.

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NÃO DÁ EXCLUIR, NÃO DÁ PRA TRANSFERIR. NÃO DÁ PRA FAZER NADA.

Esperava mais de vcs Dropbox.

Após quase duas semanas sem conseguir excluir ou mover certas pastas, mesmo testando desabilitar o backup como o suporte sugeriu, enviando vídeos da tela decidi deixar pra lá e cancelar a assinatura. To deixando esse post aqui caso alguém tenha o mesmo problema.

Só consegui resolver da seguinte forma: Cancelando a assinatura do Dropbox e indo pro Google Drive.

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Só consegui resolver da seguinte forma: Cancelando a assinatura do Dropbox e indo pro Google Drive.

Olá guilhermethomedesign , lamento realmente em saber sobre sua experiência com nosso atendimento.

Se desejar, posso abrir um novo atendimento para você para tentarmos com sua ajuda resolver esta questão. Se for o caso por favor me avise e será um prazer ajudar.

Permaneço à disposição em caso de dúvidas. Boa tarde!

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Olá , lamento realmente em saber sobre sua experiência com nosso atendimento.

Se desejar, posso abrir um novo atendimento para você para tentarmos com sua ajuda resolver esta questão. Se for o caso por favor me avise e será um prazer ajudar.

Permaneço à disposição em caso de dúvidas. Boa tarde!

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Izabel, poupe o ctrl + c ctrl +v no seu teclado. Já faz mais de um mês que tento resolver esse problema e até agora nada. Inclusive já até cancelei minha assinatura e optei pelo Google Drive. Essa péssima experiência só serviu para ver que não poderia contar com vocês caso precisasse.

As pastas seguem bugadas na minha conta, mas agora tbm tanto faz se vcs arrumarem ou não.

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As pastas seguem bugadas na minha conta, mas agora tbm tanto faz se vcs arrumarem ou não.

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olá, eu estava com o mesmo problema, na pasta raiz eu não consigo excluir nem modificar nada mesmo sendo adm, então fui na parte de administração na lateral esquerda e nao opção conteúdo, e lá eu consegui excluir. pode testar ai para ver se funciona.

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Eles precisaram resolver pra mim pois eu mesmo não consegui nada, tentei de diversas formas. Acabei ficando no Google Drive.

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Eles precisaram resolver pra mim pois eu mesmo não consegui nada, tentei de diversas formas. Acabei ficando no Google Drive.

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