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New member | Level 2

20 days ago

La aplicación de escritorio no se ejecuta en windows 10

Tengo la aplicación Dropbox de escritorio en Windows 10 i no consigo que sincronice la carpeta local con la de la web. De hecho es que no consigo ni reinstalar, ni desinstalar, ni sincronizar la carpeta local.
Cuando intento ejecutar la aplicación de escritorio, parece que va a iniciarse pero el cursor giratorio sólo aparece unos segundos y después desaparece sin ejecutarse. He probado de desinstalarla pero a los 3/4 de la barra da un error "dropbox failed to unistall" y de reinstalarla como administrador pero aparece solo unos segundos la primera pantalla con el mensaje "preparados" i no continua.
He buscado información por toda la web sobre estos problemas y no consigo dar con ninguna solución.
Concretamente es la aplicación de escritorio que no carga y como consecuencia la carpeta local no queda sincronizada con la de la web.
Ya no sé que hacer y cómo lo puedo resolver. ¿Alguien puede ayudarme?

Archivos y carpetas

Instalaciones e integraciones

9 Replies

SantiagoDBX
Dropbox Staff
15 days ago
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Hola, Llorenc :

Gracias por pasarte por la comunidad y siento mucho el inconveniente.

En estos casos, es recomendable seguir con una reinstalación básica de la aplicación para escritorios.

1)º Si te lo permite, primero detén Dropbox :

- Haz clic en el icono de Dropbox en la barra de tareas en la parte inferior de la pantalla.

- Haz clic en tu imagen de perfil o en tus iniciales a la derecha de la barra de búsqueda y selecciona “Cerrar Dropbox”.

2) Desinstala Dropbox desde el panel de control.

3) Cuando finalice la desinstalación, reinicia el dispositivo.

4) Descarga e instala la versión más reciente de Dropbox a través del siguiente sitio web.

Espero que esto funcione.
Llorenc
New member | Level 2
15 days ago
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Hola,
Gracias por su amable respuesta.
Ya hice lo que me comenta però tampoco me deja desinstalar la aplicación, ni desde el panel de control ni desdes la carpeta de la aplicación.
¿Cómo lo hago?
- SantiagoDBX
  Dropbox Staff
  13 days ago
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  Hola, Llorenc :
  
  Gracias por tu respuesta,
  
  ¿Te sale un mensaje de error cuando intentas desinstalar? Si es así, ¿puedes adjuntar una captura de pantalla para que pueda verlo?
  
  Quedo a la espera.
  - Llorenc
    New member | Level 2
    13 days ago
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    Hola,
    Efectivamente me da un error i se queda congelado, sólo puedo cancelar, como puede ver en la fotografia que le mando.
Llorenc
New member | Level 2
11 days ago
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Hola,
He intentado parar los procesos de dropbox como me indicó pero sigue sin desinstalarse.
Cuáles son todos los procesos que genera dropbox? Es por si me dejo alguno
- SantiagoDBX
  Dropbox Staff
  8 days ago
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  Hola, Llorenc :
  
  Gracias por tu paciencia.
  
  Todos los procesos de Dropbox deberían tener el icono de Dropbox. También pueden ser archivos que estén abiertos y que estén vinculados con Dropbox.
  
  Si no lo has hecho, prueba a reiniciar el dispositivo e intenta borrar todos los procesos que aparecen desde el administrador de tareas sin abrir posteriormente ningún programa. Luego intenta desinstalar la aplicación.
  
  Si el problema persiste, recomendamos “Ejecutar una reinstalación avanzada de Dropbox en la computadora”.
  
  Espero que estos pasos solucionen tu incidencia.
  - Llorenc
    New member | Level 2
    6 days ago
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    Buenos días Santiago,
    Muchas gracias por su ayuda. Al final se solucionó el problema con su propuesta “Ejecutar una reinstalación avanzada de Dropbox en la computadora”.
    Atentamente,
    Llorenç

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Tengo la aplicación Dropbox de escritorio en Windows 10 i no consigo que sincronice la carpeta local con la de la web. De hecho es que no consigo ni reinstalar, ni desinstalar, ni sincronizar la carpeta local.
Cuando intento ejecutar la aplicación de escritorio, parece que va a iniciarse pero el cursor giratorio sólo aparece unos segundos y después desaparece sin ejecutarse. He probado de desinstalarla pero a los 3/4 de la barra da un error \"dropbox failed to unistall\" y de reinstalarla como administrador pero aparece solo unos segundos la primera pantalla con el mensaje \"preparados\" i no continua.
He buscado información por toda la web sobre estos problemas y no consigo dar con ninguna solución.
Concretamente es la aplicación de escritorio que no carga y como consecuencia la carpeta local no queda sincronizada con la de la web.
Ya no sé que hacer y cómo lo puedo resolver. ¿Alguien puede ayudarme?

","body@stringLength":"1005","rawBody":"

Tengo la aplicación Dropbox de escritorio en Windows 10 i no consigo que sincronice la carpeta local con la de la web. De hecho es que no consigo ni reinstalar, ni desinstalar, ni sincronizar la carpeta local.
Cuando intento ejecutar la aplicación de escritorio, parece que va a iniciarse pero el cursor giratorio sólo aparece unos segundos y después desaparece sin ejecutarse. He probado de desinstalarla pero a los 3/4 de la barra da un error \"dropbox failed to unistall\" y de reinstalarla como administrador pero aparece solo unos segundos la primera pantalla con el mensaje \"preparados\" i no continua.
He buscado información por toda la web sobre estos problemas y no consigo dar con ninguna solución.
Concretamente es la aplicación de escritorio que no carga y como consecuencia la carpeta local no queda sincronizada con la de la web.
Ya no sé que hacer y cómo lo puedo resolver. ¿Alguien puede ayudarme?

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Hola, Llorenc :

Gracias por pasarte por la comunidad y siento mucho el inconveniente.

En estos casos, es recomendable seguir con una reinstalación básica de la aplicación para escritorios.

1)º Si te lo permite, primero detén Dropbox :

- Haz clic en el icono de Dropbox en la barra de tareas en la parte inferior de la pantalla.

- Haz clic en tu imagen de perfil o en tus iniciales a la derecha de la barra de búsqueda y selecciona “Cerrar Dropbox”.

2) Desinstala Dropbox desde el panel de control.

3) Cuando finalice la desinstalación, reinicia el dispositivo.

4) Descarga e instala la versión más reciente de Dropbox a través del siguiente sitio web.

Espero que esto funcione.

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Hola, :

Gracias por pasarte por la comunidad y siento mucho el inconveniente.

En estos casos, es recomendable seguir con una reinstalación básica de la aplicación para escritorios.

1)º Si te lo permite, primero detén Dropbox :

- Haz clic en el icono de Dropbox en la barra de tareas en la parte inferior de la pantalla.

- Haz clic en tu imagen de perfil o en tus iniciales a la derecha de la barra de búsqueda y selecciona “Cerrar Dropbox”.

2) Desinstala Dropbox desde el panel de control.

3) Cuando finalice la desinstalación, reinicia el dispositivo.

4) Descarga e instala la versión más reciente de Dropbox a través del siguiente sitio web.

Espero que esto funcione.

Hola,

Gracias por su amable respuesta.

Ya hice lo que me comenta però tampoco me deja desinstalar la aplicación, ni desde el panel de control ni desdes la carpeta de la aplicación.
¿Cómo lo hago?

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Hola,

Gracias por su amable respuesta.

Ya hice lo que me comenta però tampoco me deja desinstalar la aplicación, ni desde el panel de control ni desdes la carpeta de la aplicación.
¿Cómo lo hago?

Hola, Llorenc :

Gracias por tu respuesta,

¿Te sale un mensaje de error cuando intentas desinstalar? Si es así, ¿puedes adjuntar una captura de pantalla para que pueda verlo?

Quedo a la espera.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2025-03-20T13:43:22.342-07:00","lastPublishTime":"2025-03-20T13:43:22.342-07:00","metrics":{"__typename":"MessageMetrics","views":36},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:826406/message:827400","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDgyNzQ1NSw4Mjc0NTU","node":{"__ref":"ForumReplyMessage:message:827455"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"420","rawBody":"

Hola, :

Gracias por tu respuesta,

¿Te sale un mensaje de error cuando intentas desinstalar? Si es así, ¿puedes adjuntar una captura de pantalla para que pueda verlo?

Quedo a la espera.

Hola,

Efectivamente me da un error i se queda congelado, sólo puedo cancelar, como puede ver en la fotografia que le mando.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"142","kudosSumWeight":0,"repliesCount":1,"postTime":"2025-03-21T02:42:35.657-07:00","lastPublishTime":"2025-03-21T03:17:24.641-07:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:826406/message:827455","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"883","rawBody":"

Hola,

Efectivamente me da un error i se queda congelado, sólo puedo cancelar, como puede ver en la fotografia que le mando.

","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04Mjc0NTUtbWtGREhp?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04Mjc0NTUtSVQxY1Jx?revision=2\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:827455_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:827607":{"__typename":"ModerationData","id":"moderation_data:827607","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:827607":{"__typename":"ForumReplyMessage","uid":827607,"id":"message:827607","revisionNum":1,"author":{"__ref":"User:user:1907012"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:104001000"},"parent":{"__ref":"ForumTopicMessage:message:826406"},"conversation":{"__ref":"Conversation:conversation:826406"},"subject":"Re: La aplicación de escritorio no se ejecuta en windows 10","moderationData":{"__ref":"ModerationData:moderation_data:827607"},"body":"

Hola,

He intentado parar los procesos de dropbox como me indicó pero sigue sin desinstalarse.
Cuáles son todos los procesos que genera dropbox? Es por si me dejo alguno

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"172","kudosSumWeight":0,"postTime":"2025-03-23T01:50:09.373-07:00","lastPublishTime":"2025-03-23T01:50:09.373-07:00","metrics":{"__typename":"MessageMetrics","views":30},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:826406/message:827607","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDgyNzg3Miw4Mjc4NzI","node":{"__ref":"ForumReplyMessage:message:827872"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"186","rawBody":"

Hola,

He intentado parar los procesos de dropbox como me indicó pero sigue sin desinstalarse.
Cuáles son todos los procesos que genera dropbox? Es por si me dejo alguno

Hola, Llorenc :

Gracias por tu paciencia.

Todos los procesos de Dropbox deberían tener el icono de Dropbox. También pueden ser archivos que estén abiertos y que estén vinculados con Dropbox.

Si no lo has hecho, prueba a reiniciar el dispositivo e intenta borrar todos los procesos que aparecen desde el administrador de tareas sin abrir posteriormente ningún programa. Luego intenta desinstalar la aplicación.

Si el problema persiste, recomendamos “Ejecutar una reinstalación avanzada de Dropbox en la computadora”.

Espero que estos pasos solucionen tu incidencia.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2025-03-25T09:53:14.685-07:00","lastPublishTime":"2025-03-25T09:53:14.685-07:00","metrics":{"__typename":"MessageMetrics","views":24},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:826406/message:827872","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDgyODE4MCw4MjgxODA","node":{"__ref":"ForumReplyMessage:message:828180"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"941","rawBody":"

Hola, :

Gracias por tu paciencia.

Todos los procesos de Dropbox deberían tener el icono de Dropbox. También pueden ser archivos que estén abiertos y que estén vinculados con Dropbox.

Si el problema persiste, recomendamos “Ejecutar una reinstalación avanzada de Dropbox en la computadora”.

Espero que estos pasos solucionen tu incidencia.

Buenos días Santiago,
Muchas gracias por su ayuda. Al final se solucionó el problema con su propuesta “Ejecutar una reinstalación avanzada de Dropbox en la computadora”.

Atentamente,

Llorenç

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"195","kudosSumWeight":1,"repliesCount":1,"postTime":"2025-03-28T01:26:23.331-07:00","lastPublishTime":"2025-03-28T01:26:23.331-07:00","metrics":{"__typename":"MessageMetrics","views":11},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:826406/message:828180","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"323","rawBody":"

Buenos días Santiago,
Muchas gracias por su ayuda. Al final se solucionó el problema con su propuesta “Ejecutar una reinstalación avanzada de Dropbox en la computadora”.

Atentamente,

Llorenç

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