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Richten Sie sie an die Dropbox Community!","title":"Eine Frage stellen","shortTitle":"Eine Frage stellen","parent":{"__ref":"Category:category:103007A"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:German"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:103007A"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bi01Ni16SEV0Q2Y\"}"},"topicsCount":3015,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-16T09:28:24.784-07:00"},"eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/"},"ForumTopicMessage:message:545540":{"__typename":"ForumTopicMessage","uid":545540,"subject":"Upgrade wurde bei verknüpftem Konto durchgeführt","id":"message:545540","revisionNum":2,"repliesCount":8,"author":{"__ref":"User:user:1475330"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:103001000"},"conversation":{"__ref":"Conversation:conversation:545540"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:545540"},"body@stripHtml({\"truncateLength\":200})":" Hallo, \n   \n ich habe heute ein Upgrade meines Basic-Kontos auf Plus durchgeführt. Um sicherzustellen, dass das richtige Konto das Upgrade erhält, habe ich alle Konten abgemeldet und mich nur mit dem...","body@stringLength":"1003","rawBody":"

Hallo,

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\n

ich habe heute ein Upgrade meines Basic-Kontos auf Plus durchgeführt. Um sicherzustellen, dass das richtige Konto das Upgrade erhält, habe ich alle Konten abgemeldet und mich nur mit dem Konto angemeldet, dass das Upgrade erhalten soll. Jetzt hat trotzdem ein falsches Konto das Upgrade erhalten. Nämlich das Konto, das mit meinem Hauptkonto verknüpft ist. Das weiß ich, weil die Bestätigungs-Email an die entsprechende Email-Adresse gesendet wurde und weil dort auch die 2 TB Speicherplatz angezeigt werden.

\n

 

\n

Das Upgrade habe ich durchgeführt, weil in den nächsten Monaten ein sehr großer Ordner mit mir geteilt werden soll. Nun bin ich gezwungen, dieser Person eine Email-Adresse mitzuteilen, die ich für andere Zwecke nutze und die nur bestimmten Personen bekannt ist.

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Wie kann es sein, dass Dropbox einfach entscheidet, welches Konto das Upgrade erhält? Was kann ich nun machen, damit das richtige Konto das Upgrade erhält?

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Hallo Astrid,

 

danke für die Antwort!

 

Wie ich bereits schrieb, war ich definitiv ausschließlich in meinem privaten Konto eingeloggt und in keinem anderen. Ich habe mich ganz bewusst, aus dem verknüpften Konto ausgeloggt, da mir das Problem bekannt ist. Mein privates Konto hat ja jetzt auch 2 TB Speicherplatz. Es wird aber als Basic geführt und ich kann kein Smart Sync nutzen. Für die großen Datenmengen, die nun mit mir geteilt werden, benötige ich aber Smart Sync.

 

Da ich nun eine Möglichkeit habe, einem Support zu schreiben (diese Option wurde mir bisher nicht angezeigt), ist Ihre Antwort aber auf jeden Fall hilfreich. Also, danke nochmal.

 

 

","body@stringLength":"736","rawBody":"

Hallo Astrid,

 

danke für die Antwort!

 

Wie ich bereits schrieb, war ich definitiv ausschließlich in meinem privaten Konto eingeloggt und in keinem anderen. Ich habe mich ganz bewusst, aus dem verknüpften Konto ausgeloggt, da mir das Problem bekannt ist. Mein privates Konto hat ja jetzt auch 2 TB Speicherplatz. Es wird aber als Basic geführt und ich kann kein Smart Sync nutzen. Für die großen Datenmengen, die nun mit mir geteilt werden, benötige ich aber Smart Sync.

 

Da ich nun eine Möglichkeit habe, einem Support zu schreiben (diese Option wurde mir bisher nicht angezeigt), ist Ihre Antwort aber auf jeden Fall hilfreich. Also, danke nochmal.

 

 

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Hallo Mallory420,

\n

 

\n

danke für den neuen Beitrag und willkommen im Dropbox-Forum!

\n

 

\n

Dropbox entscheidet in keiner Weise, welches Konto beim Kauf eines Abonnements hochgestuft wird. Dies ist systemisch nicht möglich. Das aktualisierte Konto ist immer dasjenige, in das Sie beim Kauf Ihres Dropbox-Abonnements eingeloggt sind.

\n

 

\n

Wenn Sie das Upgrade für das falsche Konto gekauft haben, empfehle ich Ihnen, sich an unseren Kundenservice zu wenden, um eine Stornierung und Rückerstattung zu beantragen. Stellen Sie anschließend sicher, dass Sie beim richtigen Konto angemeldet sind, bevor Sie es auf Dropbox Plus hochstufen.

\n

 

\n

Ich hoffe, Ihnen damit weitergeholfen zu haben.

\n

 

\n

 

\n

Beste Grüße

","body@stringLength":"1102","rawBody":"

Hallo ,

\n

 

\n

danke für den neuen Beitrag und willkommen im Dropbox-Forum!

\n

 

\n

Dropbox entscheidet in keiner Weise, welches Konto beim Kauf eines Abonnements hochgestuft wird. Dies ist systemisch nicht möglich. Das aktualisierte Konto ist immer dasjenige, in das Sie beim Kauf Ihres Dropbox-Abonnements eingeloggt sind.

\n

 

\n

Wenn Sie das Upgrade für das falsche Konto gekauft haben, empfehle ich Ihnen, sich an unseren Kundenservice zu wenden, um eine Stornierung und Rückerstattung zu beantragen. Stellen Sie anschließend sicher, dass Sie beim richtigen Konto angemeldet sind, bevor Sie es auf Dropbox Plus hochstufen.

\n

 

\n

Ich hoffe, Ihnen damit weitergeholfen zu haben.

\n

 

\n

 

\n

Beste Grüße

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Hier mal ein Screenshot zum Verdeutlichen des Problems:

 

Wenn es nur ein Basic Konto ist, sollte ich doch die Möglichkeit haben, ein Upgrade durchzuführen. Das geht aber nicht. Das System zeigt ja auch 2,01 TB an und geht davon aus, dass es ein Plus Konto ist. Gleichzeitig steht da Basic und ich kann kein Smart Sync nutzen. Zudem ist das verknüpfte Konto ein Business Konto. Dafür ist meines Wissens Plus gar nicht vorgesehen.

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Hallo Mallory420,

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danke für die Rückmeldung und für den hilfreichen Screenshot.

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In Ihrem ersten Beitrag haben Sie erwähnt, dass Sie ein anderes Konto mit dem betroffenen Konto verbunden haben. Da ein privates Dropbox-Konto (wie Dropbox Basic, Plus und Professional) nur mit einem Teamkonto verbunden werden kann, gehe ich davon aus, dass Ihr anderes Konto ein hochgestuftes Teamkonto ist.

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Dies scheint Ihren verfügbaren Speicherplatz auf beiden Konten zusammengelegt zu haben. Dies würde bedeuten, dass Ihr Kollege den Ordner mit Ihrem Basic-Konto teilen kann, obwohl das verknüpfte Teamkonto das hochgestufte ist.

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Dies ist jedoch nur eine Vermutung, da wir Ihre privaten Kontoinformationen im Forum nicht einsehen können. Ich würde vorschlagen, in diesem Fall unseren Kundensupport zu kontaktieren, damit unsere zuständigen Kollegen genauer hinschauen können. Um auf den Support zuzugreifen, stellen Sie einfach sicher, dass Sie bei dem upgegradeten Konto angemeldet sind, da Dropbox Basic-Konten keinen Zugriff darauf haben.

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Ich hoffe, dies hilft Ihnen weiter!

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Beste Grüße

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Hallo Astrid,

 

ich meine, das Konto nannte sich Business Basic. Das weiß ich aber nicht genau und jetzt steht da ja Plus.

 

Dass ich mein privates Konto angeben könnte, da dort ausreichend Speicherplatz vorhanden ist, ist mir bewusst. Mein Problem ist, dass es sich um eine sehr große Datenmenge handelt, die mit mir geteilt werden soll und ich deswegen Smart Sync nutzen muss, dies aber mit dem privaten Konto nicht möglich ist.

 

Wäre es eigentlich möglich, dass ich den geteilten Ordner vom privaten Konto auf das verknüpfte Konto verschiebe?

 

Vielen Dank für Ihre Mühe!

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