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EngelDelfin's avatar
EngelDelfin
New member | Level 2
3 years ago
Solved

ich habe ein Dropbox Plus Abo mit automatischer Verlängerung. Nun soll sie voll sein? was tun?

Ich habe ein Dropbox Plus Abo mit automatischer Verlängerung. Nun wird behauptet meine Dropbox ist voll und ich müsste ein Abo abschließen. Was kann ich tun? Was soll das? Und eine Kundenberater erreicht man hier auch nicht. Der Chatbot ist nur auf Englisch, sorry, das beherrsche ich nicht! Ich bitte um dringende Hilfe!  Danke!

 

  • ernstMreicher58's avatar
    ernstMreicher58
    3 years ago

    Dieses Problem ist in letzter Zeit fast immer auf das sog. Backup-Feature zurückzuführen.

    User haben "versehentlich" die Backup-Funktion aktiviert und die dabei erstellten Backups ihrer Festplatten und angeschlossener Medien (z.B. externe Festplatten und USB-Sticks) haben den übermäßigen Speicherverbrauch verursacht.

    Abgesehen davon haben User bezahlter Abos Anspruch auf Support in verschiedener Ausprägung je nach Abo-Art:

    https://help.dropbox.com/de-de/account-settings/customer-support-levels

    https://www.dropbox.com/support

     

    Vielleicht ist doch irgendwann ein Backup durchgerutscht??

    Vielleicht sehen Sie mal nach: Web-UI (Dropbox-icon in Task/Menü-Leiste → Weltkugelsymbol)

    Dann links oben auf die 9 Punkte klicken und Backup auswählen:

     

    Sollte sich hier (wie bei mir das "Mein Mac-Backup") dann etwas finden, könnte es die Erklärung sein:

     

    Ansonsten hätte ich ein paar Tips in diversen Forumsbeiträgen gefunden:

     

    Maßgeblich für die tatsächliche Speichernutzung Ihres Dropbox-Kontos ist die Angabe auf Ihrem Dropbox-Onlinekonto.

     

    Ihr Dropbox-Speicherkontingent basiert auf dem Gesamtinhalt Ihrer Dropbox, einschließlich aller für Sie freigegebenen Ordner. Ein Dropbox-Konto kann nicht über das Speicherkontingent hinaus synchronisiert werden. Auch für Sie freigegebene Ordner nehmen Speicherplatz in Anspruch, da jeder Nutzer eines freigegebenen Ordners die Dateien darin ändern oder neue Dateien hinzufügen kann.

     

    Der Cache-Ordner sollte sich nicht auf das Dropbox-Speicherkontingent auswirken. Dies können Sie überprüfen, indem Sie probeweise eine größere Datei dort hineinverschieben – die Dropbox-Software sollte dadurch keine Synchronisierungsaktivität anzeigen und auch Ihr Web-Dropboxspeicher sollte unverändert bleiben.

    https://help.dropbox.com/de-de/installs-integrations/desktop/cache-folder

     

    Mögliche Ansätze zur Optimierung der Speichernutzung finden Sie in unseren Hilfeartikeln zu den alternativen Freigabemethoden:

     

     

    oder kurz:

    Bitte überprüfen Sie zuvor die Speicherplatzauslastung auf Ihrem Dropbox-Konto – das geht über diese Seite. Welche Anzeige sehen Sie hier?

     

     

    Hier können Sie Ihr Dropbox Abo sehen und wie viel Speicherplatz Sie in Dropbox belegen.

     

    Freigegebene Ordner, belegen den Speicher für alle Nutzer, die Zugriff haben, da Sie hier gemeinsam Daten bearbeiten können.

     

    Auf der Startseite  können Sie alle die Ordner/Dateien sehen, die in Dropbox gespeichert sind.

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  • ernstMreicher58's avatar
    ernstMreicher58
    Icon for Super User rankSuper User
    3 years ago
    Copy LinkReport

    Dieses Problem ist in letzter Zeit fast immer auf das sog. Backup-Feature zurückzuführen.

    User haben "versehentlich" die Backup-Funktion aktiviert und die dabei erstellten Backups ihrer Festplatten und angeschlossener Medien (z.B. externe Festplatten und USB-Sticks) haben den übermäßigen Speicherverbrauch verursacht.

    Abgesehen davon haben User bezahlter Abos Anspruch auf Support in verschiedener Ausprägung je nach Abo-Art:

    https://help.dropbox.com/de-de/account-settings/customer-support-levels

    https://www.dropbox.com/support

     

    Vielleicht ist doch irgendwann ein Backup durchgerutscht??

    Vielleicht sehen Sie mal nach: Web-UI (Dropbox-icon in Task/Menü-Leiste → Weltkugelsymbol)

    Dann links oben auf die 9 Punkte klicken und Backup auswählen:

     

    Sollte sich hier (wie bei mir das "Mein Mac-Backup") dann etwas finden, könnte es die Erklärung sein:

     

    Ansonsten hätte ich ein paar Tips in diversen Forumsbeiträgen gefunden:

     

    Maßgeblich für die tatsächliche Speichernutzung Ihres Dropbox-Kontos ist die Angabe auf Ihrem Dropbox-Onlinekonto.

     

    Ihr Dropbox-Speicherkontingent basiert auf dem Gesamtinhalt Ihrer Dropbox, einschließlich aller für Sie freigegebenen Ordner. Ein Dropbox-Konto kann nicht über das Speicherkontingent hinaus synchronisiert werden. Auch für Sie freigegebene Ordner nehmen Speicherplatz in Anspruch, da jeder Nutzer eines freigegebenen Ordners die Dateien darin ändern oder neue Dateien hinzufügen kann.

     

    Der Cache-Ordner sollte sich nicht auf das Dropbox-Speicherkontingent auswirken. Dies können Sie überprüfen, indem Sie probeweise eine größere Datei dort hineinverschieben – die Dropbox-Software sollte dadurch keine Synchronisierungsaktivität anzeigen und auch Ihr Web-Dropboxspeicher sollte unverändert bleiben.

    https://help.dropbox.com/de-de/installs-integrations/desktop/cache-folder

     

    Mögliche Ansätze zur Optimierung der Speichernutzung finden Sie in unseren Hilfeartikeln zu den alternativen Freigabemethoden:

     

     

    oder kurz:

    Bitte überprüfen Sie zuvor die Speicherplatzauslastung auf Ihrem Dropbox-Konto – das geht über diese Seite. Welche Anzeige sehen Sie hier?

     

     

    Hier können Sie Ihr Dropbox Abo sehen und wie viel Speicherplatz Sie in Dropbox belegen.

     

    Freigegebene Ordner, belegen den Speicher für alle Nutzer, die Zugriff haben, da Sie hier gemeinsam Daten bearbeiten können.

     

    Auf der Startseite  können Sie alle die Ordner/Dateien sehen, die in Dropbox gespeichert sind.

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Ich habe ein Dropbox Plus Abo mit automatischer Verlängerung. Nun wird behauptet meine Dropbox ist voll und ich müsste ein Abo abschließen. Was kann ich tun? Was soll das? Und eine Kundenberater erreicht man hier auch nicht. Der Chatbot ist nur auf Englisch, sorry, das beherrsche ich nicht! Ich bitte um dringende Hilfe!  Danke!

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Ich habe ein Dropbox Plus Abo mit automatischer Verlängerung. Nun wird behauptet meine Dropbox ist voll und ich müsste ein Abo abschließen. Was kann ich tun? Was soll das? Und eine Kundenberater erreicht man hier auch nicht. Der Chatbot ist nur auf Englisch, sorry, das beherrsche ich nicht! Ich bitte um dringende Hilfe!  Danke!

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ich habe ein Dropbox Plus Abo mit automatischer Verlängerung. Nun soll sie voll sein? was tun?","moderationData":{"__ref":"ModerationData:moderation_data:656206"},"body":"

Dieses Problem ist in letzter Zeit fast immer auf das sog. Backup-Feature zurückzuführen.

\n

User haben \"versehentlich\" die Backup-Funktion aktiviert und die dabei erstellten Backups ihrer Festplatten und angeschlossener Medien (z.B. externe Festplatten und USB-Sticks) haben den übermäßigen Speicherverbrauch verursacht.

\n

Abgesehen davon haben User bezahlter Abos Anspruch auf Support in verschiedener Ausprägung je nach Abo-Art:

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https://help.dropbox.com/de-de/account-settings/customer-support-levels

\n

https://www.dropbox.com/support

\n

 

\n

Vielleicht ist doch irgendwann ein Backup durchgerutscht??

\n

Vielleicht sehen Sie mal nach: Web-UI (Dropbox-icon in Task/Menü-Leiste → Weltkugelsymbol)

\n

Dann links oben auf die 9 Punkte klicken und Backup auswählen:

\n

\n

 

\n

Sollte sich hier (wie bei mir das \"Mein Mac-Backup\") dann etwas finden, könnte es die Erklärung sein:

\n

\n

 

\n

Ansonsten hätte ich ein paar Tips in diversen Forumsbeiträgen gefunden:

\n

 

\n

Maßgeblich für die tatsächliche Speichernutzung Ihres Dropbox-Kontos ist die Angabe auf Ihrem Dropbox-Onlinekonto.

\n

 

\n

Ihr Dropbox-Speicherkontingent basiert auf dem Gesamtinhalt Ihrer Dropbox, einschließlich aller für Sie freigegebenen Ordner. Ein Dropbox-Konto kann nicht über das Speicherkontingent hinaus synchronisiert werden. Auch für Sie freigegebene Ordner nehmen Speicherplatz in Anspruch, da jeder Nutzer eines freigegebenen Ordners die Dateien darin ändern oder neue Dateien hinzufügen kann.

\n

 

\n

Der Cache-Ordner sollte sich nicht auf das Dropbox-Speicherkontingent auswirken. Dies können Sie überprüfen, indem Sie probeweise eine größere Datei dort hineinverschieben – die Dropbox-Software sollte dadurch keine Synchronisierungsaktivität anzeigen und auch Ihr Web-Dropboxspeicher sollte unverändert bleiben.

\n

https://help.dropbox.com/de-de/installs-integrations/desktop/cache-folder

\n

 

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Mögliche Ansätze zur Optimierung der Speichernutzung finden Sie in unseren Hilfeartikeln zu den alternativen Freigabemethoden:

\n

 

\n\n

 

\n

oder kurz:

\n

Bitte überprüfen Sie zuvor die Speicherplatzauslastung auf Ihrem Dropbox-Konto – das geht über diese Seite. Welche Anzeige sehen Sie hier?

\n

 

\n

 

\n

Hier können Sie Ihr Dropbox Abo sehen und wie viel Speicherplatz Sie in Dropbox belegen.

\n

 

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Freigegebene Ordner, belegen den Speicher für alle Nutzer, die Zugriff haben, da Sie hier gemeinsam Daten bearbeiten können.

\n

 

\n

Auf der Startseite  können Sie alle die Ordner/Dateien sehen, die in Dropbox gespeichert sind.

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