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Explorer | Level 3

5 years ago

Solved

Fehlermeldung Microsoft Surface go 2 / Office 365-Dokumente

Hallo Zusammen

Seit einigen Tagen benutze ich zusätzlich zu meinem 2019er MacBook Pro ein Microsoft Surface go 2 mit Windows 10 (S Mode ist deaktiviert). Die Dropbox-App habe ich auf allen Geräten installiert und sie funktioniert einwandfrei. Wenn ich die Dropbox-App auf dem Surface benutze, kann ich die Office 365 Dokumente (z. B. Word oder Power-Point Dateien) allerdings nicht öffnen. Es erscheint immer die Fehlermeldung: "Dieses Dokument konnte von Word nicht gelesen werden. Es ist möglicherweise beschädigt.". Die Dateien können allerdings auf allen anderen Geräten inkl. Dropbox-Web problemlos gelesen, bearbeitet und gespeichert werden. Der Support von Dropbox meinte sie können nichts machen. Was kann ich hier tun? Auf dem Surface sind sämtliche aktuellen Updates installiert.

Hannah
2 years ago
Hey sadnic, thanks for joining our Community!

Through this page, you'll be able to find links to all Dropbox builds which include the offline installer links as well.

I hope this helps, but let me know if you have any questions.

3 Replies

Replies have been turned off for this discussion

Astrid
Dropbox Staff
5 years ago
Hallo Needhelp5,

vielen Dank für den neuen Beitrag und willkommen im Dropbox-Forum!

Dieses Problem hängt vermutlich mit den Einschränkungen der Office-Anwendungen zusammen, die Sie zum Öffnen oder Speichern der betroffenen Dateien verwenden.

Kurz gesagt bedeutet dies, dass Ihre Anwendungen die Dateien nicht richtig verarbeiten können, weil der jeweilige Dateipfad zu lang ist.

Dieses Verhalten tritt dann auf, wenn der gesamte Dateipfad aus mehr als 248 Zeichen besteht. Dazu gehören alle Zeichen vom Stammverzeichnis C:\ bis zur Dateinamenerweiterung.

Beispiel: Sie haben die Datei test.txt mit dem folgenden Dateipfad in Ihrem Dropbox-Ordner:

C:\Users\IhrName\Eigene Dokumente\Dropbox\test.txt

Der Dateipfad dieser Datei besteht aus 50 Zeichen.

Um das obige zu testen, verschieben Sie die Datei in Ihrer Ordnerstruktur weiter nach oben und prüfen Sie, ob sie geöffnet wird.

Beste Grüße
- Needhelp5
  Explorer | Level 3
  5 years ago
  Vielen Dank für die Antwort. Ich habe versucht die Dateien zu verschieben, allerdings war dies auch nicht möglich. Zwischenzeitlich hat sich das Problem allerdings (irgendwie) von selbst gelöst; ich kann die Dateien ohne Probleme öffnen.
  - Astrid
    Dropbox Staff
    5 years ago
    Hallo Needhelp5,
    
    vielen Dank für die Rückmeldung!
    
    Es freut mich zu hören, dass das Problem behoben wurde. Da Sie die Datei auch nicht verschieben konnten, wurde das Problem vermutlich aufgrund eines Hintergrundprozesses bei der Verwendung der Datei verursacht, sodass auf sie nicht zugegriffen werden kann.
    
    Wenn das Problem jemals wieder auftritt, zögern Sie nicht, sich an uns zu wenden!
    
    Beste Grüße
    
    [Diese Diskussion wurde geschlossen. Wenn Sie eine ähnliche Frage haben, können Sie hier einen neuen Beitrag erstellen]

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Hallo Zusammen

Seit einigen Tagen benutze ich zusätzlich zu meinem 2019er MacBook Pro ein Microsoft Surface go 2 mit Windows 10 (S Mode ist deaktiviert). Die Dropbox-App habe ich auf allen Geräten installiert und sie funktioniert einwandfrei. Wenn ich die Dropbox-App auf dem Surface benutze, kann ich die Office 365 Dokumente (z. B. Word oder Power-Point Dateien) allerdings nicht öffnen. Es erscheint immer die Fehlermeldung: \"Dieses Dokument konnte von Word nicht gelesen werden. Es ist möglicherweise beschädigt.\". Die Dateien können allerdings auf allen anderen Geräten inkl. Dropbox-Web problemlos gelesen, bearbeitet und gespeichert werden. Der Support von Dropbox meinte sie können nichts machen. Was kann ich hier tun? Auf dem Surface sind sämtliche aktuellen Updates installiert.

","body@stringLength":"817","rawBody":"

Hallo Zusammen

Seit einigen Tagen benutze ich zusätzlich zu meinem 2019er MacBook Pro ein Microsoft Surface go 2 mit Windows 10 (S Mode ist deaktiviert). Die Dropbox-App habe ich auf allen Geräten installiert und sie funktioniert einwandfrei. Wenn ich die Dropbox-App auf dem Surface benutze, kann ich die Office 365 Dokumente (z. B. Word oder Power-Point Dateien) allerdings nicht öffnen. Es erscheint immer die Fehlermeldung: \"Dieses Dokument konnte von Word nicht gelesen werden. Es ist möglicherweise beschädigt.\". Die Dateien können allerdings auf allen anderen Geräten inkl. Dropbox-Web problemlos gelesen, bearbeitet und gespeichert werden. Der Support von Dropbox meinte sie können nichts machen. Was kann ich hier tun? Auf dem Surface sind sämtliche aktuellen Updates installiert.

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Die Dropbox-App habe ich auf 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nicht!!!","conversation":{"__ref":"Conversation:conversation:830386"},"id":"message:830386","revisionNum":1,"uid":830386,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__typename":"User","uid":1911198,"login":"JOERG G","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":90},"postTime":"2025-04-15T01:46:25.176-07:00","lastPublishTime":"2025-04-15T01:46:25.176-07:00","readOnly":false},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox 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Fehlermeldung Microsoft Surface go 2 / Office 365-Dokumente","moderationData":{"__ref":"ModerationData:moderation_data:435716"},"body":"

Hallo Needhelp5,

vielen Dank für den neuen Beitrag und willkommen im Dropbox-Forum!

Dieses Problem hängt vermutlich mit den Einschränkungen der Office-Anwendungen zusammen, die Sie zum Öffnen oder Speichern der betroffenen Dateien verwenden.

Kurz gesagt bedeutet dies, dass Ihre Anwendungen die Dateien nicht richtig verarbeiten können, weil der jeweilige Dateipfad zu lang ist.

Dieses Verhalten tritt dann auf, wenn der gesamte Dateipfad aus mehr als 248 Zeichen besteht. Dazu gehören alle Zeichen vom Stammverzeichnis C:\\ bis zur Dateinamenerweiterung.

Beispiel: Sie haben die Datei test.txt mit dem folgenden Dateipfad in Ihrem Dropbox-Ordner:

C:\\Users\\IhrName\\Eigene Dokumente\\Dropbox\\test.txt

Der Dateipfad dieser Datei besteht aus 50 Zeichen.

Um das obige zu testen, verschieben Sie die Datei in Ihrer Ordnerstruktur weiter nach oben und prüfen Sie, ob sie geöffnet wird.

Beste Grüße

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Vielen Dank für die Antwort. Ich habe versucht die Dateien zu verschieben, allerdings war dies auch nicht möglich. Zwischenzeitlich hat sich das Problem allerdings (irgendwie) von selbst gelöst; ich kann die Dateien ohne Probleme öffnen.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-07-11T01:45:52.869-07:00","lastPublishTime":"2020-07-11T01:45:52.869-07:00","metrics":{"__typename":"MessageMetrics","views":3368},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:103007A/category:German/community:mxpez29397board:103001000/message:435427/message:436575","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDQzNzU1OCw0Mzc1NTg","node":{"__ref":"ForumReplyMessage:message:437558"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:437558":{"__typename":"ModerationData","id":"moderation_data:437558","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:437558":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1129244"},"id":"message:437558","revisionNum":3,"uid":437558,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:103001000"},"parent":{"__ref":"ForumReplyMessage:message:436575"},"conversation":{"__ref":"Conversation:conversation:435427"},"subject":"Re: Fehlermeldung Microsoft Surface go 2 / Office 365-Dokumente","moderationData":{"__ref":"ModerationData:moderation_data:437558"},"body":"

Hallo Needhelp5,

vielen Dank für die Rückmeldung!

Es freut mich zu hören, dass das Problem behoben wurde. Da Sie die Datei auch nicht verschieben konnten, wurde das Problem vermutlich aufgrund eines Hintergrundprozesses bei der Verwendung der Datei verursacht, sodass auf sie nicht zugegriffen werden kann.

Wenn das Problem jemals wieder auftritt, zögern Sie nicht, sich an uns zu wenden!

Beste Grüße

[Diese Diskussion wurde geschlossen. Wenn Sie eine ähnliche Frage haben, können Sie hier einen neuen Beitrag erstellen]

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