Bonjour, J'aimerais savoir si il était possible de recevoir un lien de connexion via une autre adresse mail que celle qui sert à se connecter ?, En effet dropbox me demande de modifier mon mot de ...
Nous accordons une grande importance à la sécurité de vos données. Nous utilisons votre adresse e-mail pour valider la propriété de votre compte Dropbox.
Si vous n'avez pas accès à l'adresse e-mail associée à votre compte Dropbox, nous ne pouvons pas valider la propriété du compte ni vous aider à en récupérer l'accès.
Vous disposez toutefois de trois méthodes pour récupérer l'accès à vos fichiers : - Il est possible que votre fournisseur de messagerie dispose d'un système vous permettant de récupérer l'accès à votre compte de messagerie. Pour le savoir, je vous recommande de consulter les ressources d'aide associées. - Si Dropbox a annulé votre mot de passe pour protéger votre compte, vous pouvez contacter notre équipe d'assistance pour obtenir de l'aide. - Vos fichiers sont peut-être accessibles sur un appareil connecté à votre compte Dropbox.
Mots de passe annulés — À titre préventif, nous pouvons être amenés à annuler un mot de passe pour protéger un compte. Si cela se produit, nous pouvons vous aider à le mettre à jour.
Si nous avons annulé votre mot de passe, vous recevrez le message d'erreur affiché dans l'article suivant de notre centre d'assistance :
Essayez de vous connecter au site www.dropbox.com pour vérifier si vous recevez ce message d'erreur. Si tel est le cas, veuillez nous en informer.
Récupération de vos fichiers — Si vous ne parvenez pas à réinitialiser votre mot de passe ni à accéder à votre compte de messagerie, vous pouvez peut-être récupérer vos fichiers si vous êtes connecté à Dropbox sur un appareil. Il peut s'agir de votre téléphone, de votre tablette, voire de l'ordinateur d'un ami. Si vous êtes connecté sur l'un de ces appareils, vous pouvez transférer vos fichiers vers un ordinateur ou vers un nouveau compte Dropbox.
Remarque : ne suivez pas ces instructions sur un ordinateur public. Le téléchargement de vos fichiers sur ce type d'appareil risquerait de compromettre leur sécurité.
Sur votre smartphone : vous pouvez utiliser la procédure d'installation à distance pour transférer vos fichiers vers un nouveau compte Dropbox si vous respectez les conditions ci-dessous : - vous êtes connecté à Dropbox sur votre smartphone ; - vous avez accès à un ordinateur.
Pour installer Dropbox à distance sur votre ordinateur afin de récupérer l'accès à vos fichiers, procédez comme suit :
Ouvrez l'application Dropbox sur votre smartphone.
Appuyez sur l'onglet Paramètres.
Appuyez sur Associer un ordinateur.
Suivez les instructions affichées.
Le fait de scanner le code QR entraîne le téléchargement de l'application de bureau Dropbox sur cet ordinateur, sur lequel tous les fichiers de votre compte seront alors accessibles. Vous serez automatiquement connecté à votre compte sur votre ordinateur.
Pour transférer les fichiers vers un nouveau compte Dropbox, dissociez l'application de bureau et réassociez-la au nouveau compte en procédant comme suit :
a. Sur dropbox.com, sélectionnez Créer un compte. b. Dissociez votre ancien compte, puis réassociez le nouveau en suivant la procédure indiquée dans cet article du centre d'assistance :
Sur votre ordinateur : si vous êtes connecté à l'application Dropbox sur votre ordinateur, vous pouvez normalement accéder à vos fichiers en local depuis l'explorateur de fichiers.
Cliquez sur le logo Dropbox dans la barre de menus ou la zone de notification.
Cliquez sur l'icône de dossier.
Votre dossier Dropbox local s'ouvre. Vous pouvez alors copier les fichiers qui y sont stockés dans un autre dossier.
Pour transférer les fichiers vers un nouveau compte Dropbox, dissociez l'application de bureau et réassociez-la au nouveau compte en procédant comme suit :
a. Sur dropbox.com, sélectionnez Créer un compte. b. Dissociez votre ancien compte, puis réassociez le nouveau en suivant la procédure indiquée dans cet article du centre d'assistance :
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J'aimerais savoir si il était possible de recevoir un lien de connexion via une autre adresse mail que celle qui sert à se connecter ?, En effet dropbox me demande de modifier mon mot de passe pour me connecter, mais je n'ai plus accès à ma boîte mail.","kudosSumWeight":0,"postTime":"2022-06-05T17:53:36.856-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:601458_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":360},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Bonjour,
J'aimerais savoir si il était possible de recevoir un lien de connexion via une autre adresse mail que celle qui sert à se connecter ?, En effet dropbox me demande de modifier mon mot de passe pour me connecter, mais je n'ai plus accès à ma boîte mail."},"Conversation:conversation:601458":{"__typename":"Conversation","id":"conversation:601458","solved":false,"topic":{"__ref":"ForumTopicMessage:message:601458"},"lastPostingActivityTime":"2022-06-28T04:36:14.179-07:00","lastPostTime":"2022-06-28T04:36:14.179-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:601458":{"__typename":"ModerationData","id":"moderation_data:601458","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:601458_1":{"__typename":"Revision","id":"revision:601458_1","lastEditTime":"2022-06-05T17:53:36.856-07:00"},"ForumReplyMessage:message:606099":{"__typename":"ForumReplyMessage","id":"message:606099","conversation":{"__ref":"Conversation:conversation:601458"},"author":{"__ref":"User:user:478215"},"revisionNum":1,"uid":606099,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:102001000"},"subject":"Re: Recuperation compte","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:606099"},"parent":{"__ref":"ForumTopicMessage:message:601458"},"body":"
Nous accordons une grande importance à la sécurité de vos données. Nous utilisons votre adresse e-mail pour valider la propriété de votre compte Dropbox.
\n
\n
Si vous n'avez pas accès à l'adresse e-mail associée à votre compte Dropbox, nous ne pouvons pas valider la propriété du compte ni vous aider à en récupérer l'accès.
\n
\n
Vous disposez toutefois de trois méthodes pour récupérer l'accès à vos fichiers : - Il est possible que votre fournisseur de messagerie dispose d'un système vous permettant de récupérer l'accès à votre compte de messagerie. Pour le savoir, je vous recommande de consulter les ressources d'aide associées. - Si Dropbox a annulé votre mot de passe pour protéger votre compte, vous pouvez contacter notre équipe d'assistance pour obtenir de l'aide. - Vos fichiers sont peut-être accessibles sur un appareil connecté à votre compte Dropbox.
\n
\n
Mots de passe annulés — À titre préventif, nous pouvons être amenés à annuler un mot de passe pour protéger un compte. Si cela se produit, nous pouvons vous aider à le mettre à jour.
\n
\n
Si nous avons annulé votre mot de passe, vous recevrez le message d'erreur affiché dans l'article suivant de notre centre d'assistance :
Essayez de vous connecter au site www.dropbox.com pour vérifier si vous recevez ce message d'erreur. Si tel est le cas, veuillez nous en informer.
\n
\n
Récupération de vos fichiers — Si vous ne parvenez pas à réinitialiser votre mot de passe ni à accéder à votre compte de messagerie, vous pouvez peut-être récupérer vos fichiers si vous êtes connecté à Dropbox sur un appareil. Il peut s'agir de votre téléphone, de votre tablette, voire de l'ordinateur d'un ami. Si vous êtes connecté sur l'un de ces appareils, vous pouvez transférer vos fichiers vers un ordinateur ou vers un nouveau compte Dropbox.
\n
\n
Remarque : ne suivez pas ces instructions sur un ordinateur public. Le téléchargement de vos fichiers sur ce type d'appareil risquerait de compromettre leur sécurité.
\n
\n
Sur votre smartphone : vous pouvez utiliser la procédure d'installation à distance pour transférer vos fichiers vers un nouveau compte Dropbox si vous respectez les conditions ci-dessous : - vous êtes connecté à Dropbox sur votre smartphone ; - vous avez accès à un ordinateur.
\n
\n
Pour installer Dropbox à distance sur votre ordinateur afin de récupérer l'accès à vos fichiers, procédez comme suit :
\n
\n\n
Ouvrez l'application Dropbox sur votre smartphone.
\n
Appuyez sur l'onglet Paramètres.
\n
Appuyez sur Associer un ordinateur.
\n
Suivez les instructions affichées.
\n
Le fait de scanner le code QR entraîne le téléchargement de l'application de bureau Dropbox sur cet ordinateur, sur lequel tous les fichiers de votre compte seront alors accessibles. Vous serez automatiquement connecté à votre compte sur votre ordinateur.
\n
Pour transférer les fichiers vers un nouveau compte Dropbox, dissociez l'application de bureau et réassociez-la au nouveau compte en procédant comme suit :
\n\n
\n
a. Sur dropbox.com, sélectionnez Créer un compte. b. Dissociez votre ancien compte, puis réassociez le nouveau en suivant la procédure indiquée dans cet article du centre d'assistance :
Sur votre ordinateur : si vous êtes connecté à l'application Dropbox sur votre ordinateur, vous pouvez normalement accéder à vos fichiers en local depuis l'explorateur de fichiers.
\n
\n\n
Cliquez sur le logo Dropbox dans la barre de menus ou la zone de notification.
\n
Cliquez sur l'icône de dossier.
\n
Votre dossier Dropbox local s'ouvre. Vous pouvez alors copier les fichiers qui y sont stockés dans un autre dossier.
\n
Pour transférer les fichiers vers un nouveau compte Dropbox, dissociez l'application de bureau et réassociez-la au nouveau compte en procédant comme suit :
\n\n
\n
a. Sur dropbox.com, sélectionnez Créer un compte. b. Dissociez votre ancien compte, puis réassociez le nouveau en suivant la procédure indiquée dans cet article du centre d'assistance :
Je reste à votre disposition si vous avez des questions.
\n
\n
Belle journée à vous!
","body@stringLength":"5357","rawBody":"
Bonjour ,
\n
\n
Merci d'avoir contacté la communauté de Dropbox!
\n
\n
Nous accordons une grande importance à la sécurité de vos données. Nous utilisons votre adresse e-mail pour valider la propriété de votre compte Dropbox.
\n
\n
Si vous n'avez pas accès à l'adresse e-mail associée à votre compte Dropbox, nous ne pouvons pas valider la propriété du compte ni vous aider à en récupérer l'accès.
\n
\n
Vous disposez toutefois de trois méthodes pour récupérer l'accès à vos fichiers : - Il est possible que votre fournisseur de messagerie dispose d'un système vous permettant de récupérer l'accès à votre compte de messagerie. Pour le savoir, je vous recommande de consulter les ressources d'aide associées. - Si Dropbox a annulé votre mot de passe pour protéger votre compte, vous pouvez contacter notre équipe d'assistance pour obtenir de l'aide. - Vos fichiers sont peut-être accessibles sur un appareil connecté à votre compte Dropbox.
\n
\n
Mots de passe annulés — À titre préventif, nous pouvons être amenés à annuler un mot de passe pour protéger un compte. Si cela se produit, nous pouvons vous aider à le mettre à jour.
\n
\n
Si nous avons annulé votre mot de passe, vous recevrez le message d'erreur affiché dans l'article suivant de notre centre d'assistance :
Essayez de vous connecter au site www.dropbox.com pour vérifier si vous recevez ce message d'erreur. Si tel est le cas, veuillez nous en informer.
\n
\n
Récupération de vos fichiers — Si vous ne parvenez pas à réinitialiser votre mot de passe ni à accéder à votre compte de messagerie, vous pouvez peut-être récupérer vos fichiers si vous êtes connecté à Dropbox sur un appareil. Il peut s'agir de votre téléphone, de votre tablette, voire de l'ordinateur d'un ami. Si vous êtes connecté sur l'un de ces appareils, vous pouvez transférer vos fichiers vers un ordinateur ou vers un nouveau compte Dropbox.
\n
\n
Remarque : ne suivez pas ces instructions sur un ordinateur public. Le téléchargement de vos fichiers sur ce type d'appareil risquerait de compromettre leur sécurité.
\n
\n
Sur votre smartphone : vous pouvez utiliser la procédure d'installation à distance pour transférer vos fichiers vers un nouveau compte Dropbox si vous respectez les conditions ci-dessous : - vous êtes connecté à Dropbox sur votre smartphone ; - vous avez accès à un ordinateur.
\n
\n
Pour installer Dropbox à distance sur votre ordinateur afin de récupérer l'accès à vos fichiers, procédez comme suit :
\n
\n\n
Ouvrez l'application Dropbox sur votre smartphone.
\n
Appuyez sur l'onglet Paramètres.
\n
Appuyez sur Associer un ordinateur.
\n
Suivez les instructions affichées.
\n
Le fait de scanner le code QR entraîne le téléchargement de l'application de bureau Dropbox sur cet ordinateur, sur lequel tous les fichiers de votre compte seront alors accessibles. Vous serez automatiquement connecté à votre compte sur votre ordinateur.
\n
Pour transférer les fichiers vers un nouveau compte Dropbox, dissociez l'application de bureau et réassociez-la au nouveau compte en procédant comme suit :
\n\n
\n
a. Sur dropbox.com, sélectionnez Créer un compte. b. Dissociez votre ancien compte, puis réassociez le nouveau en suivant la procédure indiquée dans cet article du centre d'assistance :
Sur votre ordinateur : si vous êtes connecté à l'application Dropbox sur votre ordinateur, vous pouvez normalement accéder à vos fichiers en local depuis l'explorateur de fichiers.
\n
\n\n
Cliquez sur le logo Dropbox dans la barre de menus ou la zone de notification.
\n
Cliquez sur l'icône de dossier.
\n
Votre dossier Dropbox local s'ouvre. Vous pouvez alors copier les fichiers qui y sont stockés dans un autre dossier.
\n
Pour transférer les fichiers vers un nouveau compte Dropbox, dissociez l'application de bureau et réassociez-la au nouveau compte en procédant comme suit :
\n\n
\n
a. Sur dropbox.com, sélectionnez Créer un compte. b. Dissociez votre ancien compte, puis réassociez le nouveau en suivant la procédure indiquée dans cet article du centre d'assistance :
Je reste à votre disposition si vous avez des questions.
\n
\n
Belle journée à vous!
","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-06-28T04:36:14.179-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":3,"currentRevision":{"__ref":"Revision:revision:606099_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":242},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741695720303":{"__typename":"CachedAsset","id":"theme:customTheme1-1741695720303","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Dropbox Staff
