You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
alice_dropbox
Dropbox Product Manager
2 years agoDropbox Product ManagerEnhancements to the Upload Experience on dropbox.com
Enhancements to the Upload Experience on dropbox.com
Hi! I’m Alice and my team and I have been hard at work behind the scenes to improve your uploading experience on our website, and we're thrilled to unveil some updates! Before we dive into the details, we want to give a big shoutout to all of you who shared your thoughts and experiences with us. We believe in the power of community, and it was through talking directly with you guys and reading your concerns on this forum that we were able to identify your biggest pain points. So, a heartfelt thank you for your invaluable feedback and insights!
One of the major concerns we heard from many of you was the frustrating issue of your computers going to sleep during uploads, causing interruptions and delays. We understood the annoyance and inconvenience this caused (we heard that some of you would set a timer just to remind yourself to jiggle your laptop mouse!) We're thrilled to announce that we now automatically prevent your computers from dozing off during the upload process on major desktop browsers.
We also wanted to address those pesky transient errors, like sudden network disconnections, which used to immediately fail your upload. We knew how frustrating it was to see your progress bar reset after a momentary hiccup. As a result, we introduced auto-retries! Our system now detects those transient errors and automatically retries the upload process, giving it multiple chances to succeed. Now if your laptop disconnects from the internet while you’re away making a strong cup of coffee, Dropbox will automatically restart your upload for you once you reconnect.
In addition, our engineers also dived into our codebase to really analyze what was causing failed uploads and fixed a variety of issues at their source. However, it is impossible to prevent all uploads from failing, so in the rare occasion that an upload does fail, we wanted to give you more control. That's why we've added a ‘retry’ button that lets you retry a failed upload with just one click instead of needing to take multiple steps to relocate and restart the failed files.
Last but not least, we know how frustrating it is when it’s not clear whether your upload is stuck, so we added a new mbs uploaded indicator that will give you confidence that your upload is progressing as expected.
We hope you are as thrilled as we are about all these updates and hang on tight because more improvements are coming! Keep talking to us and letting us know how we can improve your Dropbox experience - your painful stories (for example about spending a week uploading a large number of files over unreliable internet!) have been the driving force behind these enhancements. We’re listening!
Happy uploading, folks!
BenDBXCommunity Manager
These are some amazing features that will really improve the upload experience. Thanks for sharing with the community, Alice!
About Latest news
109 PostsLatest Activity: 3 days ago
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
