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Forum Discussion
Ed
8 years agoDropbox Staff
What are the new Dropbox Business plans?
We're replacing our existing Dropbox Business and Dropbox Enterprise plans with three new plans:
- Standard—for teams needing powerful storage, sharing, and collaboration tools
- Advanced—for teams and businesses seeking more sophisticated admin, audit, and integration features
- Enterprise—for larger businesses requiring scalable custom solutions with individualized support
Learn more about the features and pricing of each Dropbox Business plan.
If you have questions or comments about the new plans, please add on the comments below.
- ilijaNew member | Level 2
Wouldn't it have made more sense to keep the pricing of the Advanced plan to approximately what users are paying now, and then offer the Standard plan at a cheaper price?
I ask because a 60% increase is too much to swallow for a file storage service. For the same price as the Advanced plan ($20/user-month), an organization can get an E3 license of Office 365 which would include the Office products, Exchange e-mail, a 1TB per user OneDrive account for file storage/collaboration, and a 1TB + 0.5GB/user SharePoint storage limit (up to 25TB max). In our organization's case (35 Dropbox users using less than 1TB), that's 35TB of OneDrive and 18.5TB of SharePoint storage. The Standard plan isn't an option because we require HIPAA compliance.
This post isn't intended to be an ad for Office 365. It's a plea for Dropbox to reconsider their pricing strategy.
- MrCoBaltHelpful | Level 5
These are some really disappointing changes –and extremely heavy-handed price increases– from a company we've previously championed.
Dropbox Business has been our go-to file sync & share recommendation for small- to medium-size business clients but from the price increase but subsequent feature reduction it's become apparent that this market is either not really Dropbox's focus, or it's one that they think they can milk for all its worth… (but I'm not sure the feature set even with SmartSync is that compelling to justify the extreme price premium…)
It's all just a bit disheartening to be honest, and in many ways has a whiff of bait 'n switch. For example a lot of the AdminX features now being touted for the Advanced tier have been in Early Access for months, and in fact the features they offered were inducements for some of our clients to finally get onboard with Dropbox.
At no point were there even rumblings that upon general release those new features would be locked behind higher-priced tiers, let alone this much higher.
Yet by offering those features in early access and soliciting feedback and testing from paying customers Dropbox ends up to be treating those (presumably valued) customers as simple dumb guinea pigs, so they can turn around and stick them with a higher bill to continue to use the features they helped Dropbox develop.
It definitely doesn’t engender loyalty or any warm feelings toward the company, and I suspect come 2018 Dropbox will see a fair number of businesses leaving for sync 'n share competitors who can now jump under the price umbrella Dropbox has left wide open.
- DB0New member | Level 2
https://blogs.dropbox.com/dropbox/2016/03/500-million/
In this article they talk about 44% of their new accounts created from existing users introducing people to Dropbox. The cost for our plan would triple so we are moving away from Dropbox and certainly won't be introducing anyone to it in future, quite the opposite.
- JPachHelpful | Level 6Very illustrative explanation MrCoBalt!!
- Frontier2New member | Level 2
Our current plan.
£8/user/month. Unlimited storage and unlimited back up.
Standard Plan
£10/user/month. 2 tb storage and limited back up.
Advanced Plan
£15/user/month. Unlimited storage and unlimited back up.
So if our business decided to take the standard plan it will cost us more for less features. To have the same features we need to pay almost a 100% increase.
Well done dropbox you really dropped the ball on this one. We are now looking for alternatives.
- SBPRNew member | Level 2
New plans and pricing structure, and I can see that our SMB will be squeezed out of what we need if we don't want the huge price increase.
Our current plan Teams Plan is AU$850 per year and the new Dropbox Business Standard is AU$1,050 per year. We currently need the auditing and advanced admin console and would be looking at the Dropbox Business Advanced at AU$1,650 per year which is almost double the cost of what it is now.I can't see our company using Dropbox in the future because on the price increase.
EDIT: We're looking at switching to https://www.syncplicity.com/solutions/
- username24353Helpful | Level 5We are 5-6 users on dropbox business plan right now and we pay 750$/year.
Just received your e-mail, and unless I am missing something, our next renewal will be 1200$/year, which is far beyond a reasonable increase in price.
I'll have to admit that I truly love dropbox, but much as I love you guys, we will have to consider other services like office 365.
Hope you wont make us leave...- ERPExpertsHelpful | Level 5
Precisely the same situation as me...
At this rate, it'll be cheaper to buy a few servers and co-locate them!!!
- ERPExpertsHelpful | Level 5
Why is Dropbox making these changes?
We're listening to our customers who asked for more flexibility in buying Dropbox Business. Now you'll be able to select the admin tools, storage levels, and support services that are right for your team.
What that REALLY sounds like instead:
"We're listening to OUR INVESTORS who asked for MORE MONEY!"
Poor show DropBox. Poor bloody show!!!
Everywhere else in Tech, the price DECREASES!
- esmithHelpful | Level 5
I am in exactly the situation everyone else is complaining about.
I have been using dropbox longer than I can remember. My new business currently pays $750 a year, but in three days is going to increase to $1200 for the same service that I now have. I must have missed an email detailing the price increase.
I have been loyal to Dropbox, have defended them online numerous times, have recommended them both online and to individuals countless times, and I have no doubt dropbox procured many new customers for dropbox based on my recommendations. I now not only feel betrayed by Dropbox, but I am embarrassed that I recommended a company that is recklessly imposing price increases. I don't see any improvements to Dropbox that would warrant this type of an increase.Someone said that prices are coming down, and I agree with that. However, when I read these things online I generally only glance at them because I am pleased with Dropbox and never had any intention of leaving. But a 60% increase in cost is unheard of and probably will lose for you a large number of customers.
There is no way that I will accept a 60% price increase. I will pay what I have to in the short term because I suspect that I will not be able to find a service to replace dropbox that has all of the required features in just three days, but I assure you dropbox will not be the company that I use in the future with this price increase. As I have already displayed with Dropbox, I am very loyal to companies who are loyal to me; once I leave Dropbox the likelihood of my returning is almost nil.
- DD1Dropbox Staff
Hey esmith!
Any of these changes won't come into effect until 2018, so you wouldn't get charged $1200 in three days, unless specifically opened the Billing tab in your Admin Console and upgraded.
Moreover, you'll be able to stay on the same price point $750 if all you need is the Standard plan. The price change is for the enhanced Advanced plan only.
Hope that clarifies things!
- ilijaNew member | Level 2
According to the FAQ and e-mail I received (emphasis Dropbox's):
- Advanced adds sophisticated admin, audit, and security tools, with as much space as you need. This plan’s feature set is most similar to that of your existing plan
The new price for the feature set most similar to that of my existing plan costs 75% more than my existing plan (60% more than the new Standard option). Why not keep the pricing of the Advanced plan to approximately what users are paying now and offer the Standard plan at a cheaper price? We use less than 1TB across 35 users, but we require HIPAA compliance and long-term file recovery for discovery purposes so the Standard plan isn't an option for us.
We also subscribe to Microsoft's Office 365 (E3 licenses) for the same price as the Dropbox Advanced plan ($20/user-month) which includes the Office products, hosted Exchange e-mail, etc. We currently don't use the included storage options because we were already using Dropbox and find it easier to use.
The O365 features above are beyond the scope of what we expect from Dropbox, but from a strictly-storage perspective our O365 licenses also include:
- A 1TB per user OneDrive account for file storage/collaboration
- A 1TB + 0.5GB/user SharePoint storage limit (up to 25TB max).
- HIPAA compliance, file recovery, and a very comprehensive admin/security feature set.
In our organization's case that's 35TB of OneDrive storage and ~1TB of SharePoint storage.
While I imagine there are some Microsoft resellers salivating at the Dropbox Business customers they'll grab, we really hope Dropbox will reconsider their pricing strategy. I'd like to know the likelihood of that happening. The new pricing won't take effect for 19 months for us, but we need to evaluate whether we'll be around that long if we'll have to switch (i.e. Dropbox keeps the 60% increase) anyway.
- VickerSuper UserMine is a small team having around 10TB storage right now. To be honest, what we need is just storage, not those advanced features, so paying double for Advanced pretty sure is not what we will be able to reach. On the other hand, bumping down to 2TB is not workable for us as well.
I can understand that secure storage with unlimited backup is expensive, but 2TB for the WHOLE team doesn't seem to be reasonable. For a video editing team, a full day event HD video recording can easily eat up 100GB... I think it is more reasonable to have... say 500GB per team member like before. Or at least give us a way to pay more additional storage, rather than paying double for unlimited.- JPachHelpful | Level 6
Just Vicker L.!!
Your proposal is the FLEXIBILITY we need... but Dropbox talk about flexibility imposing no flexible plans... you can't choose only 2, 3 or 4 users, you can't choose for a cheaper Standard Plan and pay for add more storage or functionality like Extended History Versions like in Pro Plan...
This new branded Dropbox strategy is ridiculous...
I really think a lot of happy users will choose other options as soon as they must pay that insane money for the same or even less...
I'm very sad because Dropbox forced me to say: GOODBYE Dropbox!!
- bdraguleNew member | Level 2
I received an email about this just now, and I'm confused. It says:
Thanks for being a loyal Dropbox Business customer. We want to let you know about some upcoming changes to your plan.
farther down...
- Advanced adds sophisticated admin, audit, and security tools, with as much space as you need. This plan’s feature set is most similar to that of your existing plan
(emphasis mine)
The problem with all this is that I'm a Dropbox Pro subscriber. It says so in my profile. So was this email sent to me in error, or have I been unknowingly paying for a higher tier all this time?
- DD1Dropbox Staff
bdragule wrote:
The problem with all this is that I'm a Dropbox Pro subscriber. It says so in my profile. So was this email sent to me in error, or have I been unknowingly paying for a higher tier all this time?
Would you mind checking if the email was received at a different email address? (please do not share the email addresses as it's a public forum)
Just want to make sure it's not a case of several Dropbox accounts. If that's not the case, I'd recommend reaching out to support at https://www.dropbox.com/support to flag this with our support team
- Sarah93New member | Level 2
We have just received notice that you, as a company, are moving from a business account to a four tiered ‘pro’ ‘standard’ ‘advanced’ and ‘enterprise’ system for Dropbox, with our account being shifted to an ‘advanced’ system (usability as of now, price as of next year),
By the looks of it we’d most likely want a ‘standard’ account (mostly because of the price!), however this does get rid of the ‘tiered admin’ abilities, would this then mean we’d only be able to have one admin for the account? In which case, what would the other members not be able to do? I understand the accounts do not get upgraded in terms of price till next year, can you confirm this?
Also I’ve seen you are moving from unlimited version history to 120 days for all your higher accounts, as a business we would need unlimited version control and so we have ‘opted in’ for now, would this then revert to 120 days in January 2018 or would we keep unlimited version control from now on?
- JPachHelpful | Level 6Yes Sarah, the answer to all your questions is always the bad one for you as client.
Dropbox is changing their plans with bad news to all their actual and future clients.
:´( - DD1Dropbox Staff
Sarah93 wrote:however this does get rid of the ‘tiered admin’ abilities, would this then mean we’d only be able to have one admin for the account? In which case, what would the other members not be able to do?
On the Advanced plan, there are three admin levels (from high to low: Team level, Member level, Support level). On the Standard plan, we simplified this to only one (the highest) admin permission level. However, this does not mean that you can only have one admin! In fact, we encourage everyone to have several admins for redundancy in case an admin is on PTO, for example.
More info here: https://www.dropbox.com/help/9056
I understand the accounts do not get upgraded in terms of price till next year, can you confirm this?
Correct, existing customers were given access to Advanced features at no extra charge. You’ll have access to these features at your original pricing plan until your first renewal date in 2018. If you want to downgrade to Standard, you’ll have until your first renewal date in 2018 to do so and will keep all Advanced features at no extra cost until you downgrade.
Also I’ve seen you are moving from unlimited version history to 120 days for all your higher accounts, as a business we would need unlimited version control and so we have ‘opted in’ for now, would this then revert to 120 days in January 2018 or would we keep unlimited version control from now on?
We offer existing customers to opt out of this change and therefore keep unlimited version history within 90 days. Whatever you choose, unlimited or extended version history, is what you'll get going foward. Your renewal in 2018 does not affect that change and if you chose to keep unlimited version history, you will keep unlimited version history in 2018 and beyond.
Hope this helps!
- VickerSuper User
On the other side, Dropbox is doing pretty good in 2016, with many great features released over the year. I can understand that they need to restructure their subscription plans to gain enough capital to go even further. I guess what they need is just some adjustments to the new plans to keep the impact to existing customers minimal.
- JPachHelpful | Level 6
It's tru Vicker L.!!
Dropbox made good improvements last years, but generally, Dropbox is too slow implementing improvements.
Doing good things, offering good functions and service at a reasonable price, is the reason that Dropbox is the leader. If one tech company want to maintain their clients and win more, there are 2 strategies, offer more functions and a better service at the same price (high market price) or reduce price offering an average service and functions, but never raising prices 50% and reducing functions!!
So... Maybe Dropbox pretends to force or induce market to put higher prices??
- wickedworksgrupNew member | Level 2
i can see most of these ideas and fins soultions but i have a question that asks, how many users can i have in the advanced buisness plan, at the moment i have 5 plus 5 TB of stoage....what will it be now ? its not clear
Tony
- DD1Dropbox StaffHi Tony! We're not changing the number of licenses required for now, so the minimum number of licenses for any of our Business plans remains 5
- wickedworksgrupNew member | Level 2
ok thanks for the uypdate.
So with 5 licenses over a year with 5 TB of storgae
what does that cost me in the new system ?
thnaks
Tony
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