kinda like what Apple did with iTunes...bloated it out of existence.
Well, that's one thing, but they are also sloppy for a company that has 100's or thousands (or even millions) of individuals and 10's of thousands of business users relying on their technology. It bugged me for years that when using "Smart" Sync, files that were only online would still be applied to the total local storage, so that even an empty Dropbox folder would deduct over 200GB from my internal SSD.
Why does it take a customer like me to get on the phone and spend dozens of hours talking and emailing back and forth with them to prove it to them and then work with them to get that fixed...how many years must people have thought it's time to get a new harddrive, SSD, or computer, because they are always running out of space? I mean, I give them kudos for working with me and taking care of it, but what kind of QA is going on there, and how, then, is it surprising that the Dropbox client is taking up ludicrous amounts or RAM while doing *nothing*? Or not being on creating an optimized Apple Silicon version within months of Apple's big platform shift?
They are resting on their laurels, which, like the Quark page layout design company found out, can tank a once near-monopolistic company from one year to the next.