You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

nico4nico's avatar
nico4nico
Explorer | Level 3
2 years ago

Two Factor Req but iPad was Stolen

Different account - I have my AppleID but my iOS device was stolen so I don't have a way to turn on two factor. No alternate iOS or macos device to log in from. Help, the catch 22 is driving me to despair. Thanks!
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    The only way is to use the recovery codes you were given when setting up the account. Without that, or, the 2FA code there is no way to access an account

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!