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Forum Discussion

Hanka K.'s avatar
Hanka K.
New member | Level 2
2 years ago

Reseting password needed but no access to the email address

Hi, Dropbox forced me to reset the password but I cannot currently log in to the linked email to do so. The old password is not working to change the email address there via desktop where I am still...
Account Access
Dropbox Passwords
Passwords
Security
Mark's avatar
Mark
Icon for Super User II rankSuper User II

As you are logged in and have access to the files the easiest (and quickest) thing to do is just set up a new account and move everything to that. 

 

Otherwise you can TRY and ask for help, but, without access to the email you may struggle: www.dropbox.com/support while NOT logged in.

Hanka K.'s avatar
Hanka K.
New member | Level 2
2 years ago

The thing is that I have many free GBs on this account so that creating a new one is not exactly what is the fuss about 😕

 

I also tried to change the password directly through the web browser and it is not working. It does nothing.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    The only people who can help are Dropbox support: www.dropbox.com/support. If you are a free user you need to make sure you are not logged in, even to here. An incognito window may help

    • Hanka K.'s avatar
      Hanka K.
      New member | Level 2
      2 years ago

      Ok, I found some contact support window, so hopefully they help (1-2 business days).

    • Hanka K.'s avatar
      Hanka K.
      New member | Level 2
      2 years ago

      Not sure what I am looking for when not signed in (new browser, anonymous window). I cannot see any email or direct link to support, anyway.

      Will you help?

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