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Forum Discussion

Hanka K.'s avatar
Hanka K.
New member | Level 2
2 years ago

Reseting password needed but no access to the email address

Hi, Dropbox forced me to reset the password but I cannot currently log in to the linked email to do so. The old password is not working to change the email address there via desktop where I am still...
Account Access
Dropbox Passwords
Passwords
Security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

As you are logged in and have access to the files the easiest (and quickest) thing to do is just set up a new account and move everything to that. 

 

Otherwise you can TRY and ask for help, but, without access to the email you may struggle: www.dropbox.com/support while NOT logged in.

  • Hanka K.'s avatar
    Hanka K.
    New member | Level 2
    2 years ago

    The thing is that I have many free GBs on this account so that creating a new one is not exactly what is the fuss about 😕

     

    I also tried to change the password directly through the web browser and it is not working. It does nothing.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      The only people who can help are Dropbox support: www.dropbox.com/support. If you are a free user you need to make sure you are not logged in, even to here. An incognito window may help

      • Hanka K.'s avatar
        Hanka K.
        New member | Level 2
        2 years ago

        Ok, I found some contact support window, so hopefully they help (1-2 business days).

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